These items were updated on sprint.com last week, although certain people may still be having intermittent problems:
- Links to adding a phone should be working now.
- You should now see options to change your plan and add or remove services. Some people have been missing these options.
- Nextel users selecting “navigation” should correctly see the Telenav service now.
- Business customers should be able to view Electronic Billing and Analysis (EBA) now.
- Links in the footer section should all be working properly.
- Additional improvements are planned for this week.
We apologize for any problems you’ve been experiencing on sprint.com. Our technical teams continue to work around the clock to correct any remaining issues. If you continue to have problems, remember that you can:
- Dial *3 for payments
- Dial *4 for usage and account balance information
- Use Google and Facebook Widgets for payments, usage, account balance (search for the My Sprint Widget on Google or Facebook)
Issue/Question | Action |
I can access sprint.com, but the text alignment looks weird, pages are not displaying, and/or blank pages are being displayed | If you are using Firefox or Chrome, please ensure third party cookies are accepted. If they are not accepted, you will either get an error page or your browser will report display a gray internal error page, with text that says 'cannot contact server' or 'redirecting in a way that will never resolve'.
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I can't find the My Online Tools section |
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How can I manage multiple accounts that belong to me? |
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How do I add or remove accounts from my profile? | Add or remove accounts on the My preferences tab > All about my account > Update or add another account.
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How do I opt in or opt out for Premium Content (app and digital media downloads)? | This is now available on the My preferences tab > All about my account > Limits & permissions > Block digital media downloads.
NOTE: This link is intermittently unavailable. A solution is being developed.
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How do I block text messages? | This is available under My device and media > Messaging on the row of tiles > Block texts.
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Where is Sprint Family Locator? | This is available under My device and media > Family Locator on the row of tiles.
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How do I get to Picture Mail? | This is available under My device & media -> Photos on the row of tiles. All the picture options for you phone display here. Picture Mail is in the right hand portion of the screen if it works with your phone.
You can also go directly to your PictureMail account at www.sprint.com/picturemail |
The link for Integrated Office isn't working | That link isn't working yet, but you can go directly to http://io.sprintpcs.com |
How can I purchase premium content like ringers and games? |
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The GPS Navigator link isn't working | That link isn't working yet, but you can go directly towww.sprint.com/navigation. |
How do I get to Sprint Mobile Sync |
NOTE: These links sometime don't appear. If that happens, please try again later. |
The Sprint Mobile Locator link isn't working | That link isn't working yet, but you can go directly to www.sprint.com/mobilelocator. |
How do I access GPS Consent? | This link is currently unavailable and a solution is in development.
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How do I get to the GPS Privacy Manager? |
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I can't find my Nextel Address Book | You can access the Nextel Address Book this way:
NOTE: Some people are intermittently not able to access this link. |
The following issues are occurring sporadically for a few users and are under investigation:
- Registering for sprint.com access fails
- Being prompted to create a PIN when you already have one
- Changing your email address doesn't work
