Sprint Business Community

Managing your small business is no easy task. Many days, you are the marketing director, accountant, HR manager, customer service rep and the CEO in a span of a few hours. While you are juggling all the balls, one thing that most business owners don’t have is a resident IT expert or the experience to do it themselves.  In addition, it can be costly to call an emergency service to assist.

After reviewing small businesses and IT capabilities, Frost & Sullivan found that many times when a computer or other peripherals break down, businesses essentially shut down until it is fixed. This could be minutes or hours depending on how long it takes to find help and remedy the issue.  This is precious time you could be serving existing customers or potentially losing new ones.  The good news for small business owners is that cutting-edge providers are now offering services that are both responsive and affordable.  With technical support plans, small business owners have options to elect services that can have them back in business in no time without breaking the bank.

As a small business owner, what do you need to look for in a provider of technical assistance? Frost & Sullivan recommends the following:

• Vendor agnostic – able to service devices regardless of provider or vendor
• Choice of plans – have at least a couple of options to fit your needs
• Remote assistance – technicians should be able to help customers 24/7 via the internet or phone to resolve many issues
• On-site support – for more complex issues, certified technicians should be available to be dispatched to customer location
• Security solutions – data protection products and assistance (online backup service)
• Affordable pricing – per-user/per-month pricing is preferred with no set-up fees and contracts

Based on the above recommendations, Sprint developed its offering to provide this and more. Sprint offers small business owners the help they need with IT Help Desk. It is designed to help with both emergency situations and the day-to-day issues that can pop up.  IT Help Desk is designed for companies with one to 25 employees and supports both Windows and Macintosh operating systems. Key elements of Sprint’s IT Help Desk include:

• 24/7 phone support
• 24/7 remote technical support
• On-site support
• Anti-virus software
• Online data backup
• Best practices assessment
• Self-help database
• Monthly per-user pricing
• No contract or set up fee required
• Data loss protection guarantee
• Certified technical support personnel

Sprint IT Help Desk brings small business owners peace of mind in knowing they have selected a dependable program that will be able to answer their call and help when needed. In addition, this service is priced at two different levels and affordable to even the smallest firm – check this off of your list of things to worry about.

Learn More:

Frost & Sullivan article: Affordable, Expert Help Desk Support: IT Help Desk Service from Sprint

Sprint Biz 360 IT Help Desk

Sprint Newsroom Press Release: Sprint Announces IT Helpdesk for Small Businesses

Your business success depends on your employees staying connected and collaborating – whether that is with other employees or your customers. Advanced communications solutions that make this possible are critically important.

Unified Communications and Collaboration is worth considering for your business. But what form should Unified Communications and Collaboration take and what functions are most critical for your business?

Join Frost & Sullivan and Sprint on May 10 at 2:00 pm ET for a complimentary eBroadcast as we discuss how:

• To take advantage of advanced communications functions quickly and easily through a Hosted UC solution, without investing in IP-PBX equipment, or managing ongoing maintenance costs
• The latest collaboration software can support a growing mobile workforce – enabling more productive work from virtually anywhere, on any device
• An all-IP network can deliver the security and reliability demanded by   real-time applications  for a seamless collaboration experience
• To reduce your overall total cost of ownership (TCO) and enjoy more predictable operating expenses

Click here to register and join us as we answer many of your challenging questions and join us for a Q&A session with the presenters. Register today!