Telecom Managers

Sprint Business Customer,

Sprint business customers continue to tell us that having the ability to manage their business accounts themselves is important and critical to their success. With this knowledge, customer self service continues to be a key area of focus within our Business Customer Service and Technical Support organizations. By promoting customer self sufficiency, we are providing Telecom Managers the ability to manage their business accounts, without needing to contact Customer Care, and giving them access to world-class support.

Sprint’s Telecom Manager eCenter has long provided customers with anytime access to the tools and support they need. The launch of My Sprint Business on November 14, 2009 is the first of many enhancements designed to improve the customer experience, with more to come in 2010. Customer feedback was instrumental in the creation of new tools and improved navigation - designed to simplify managing telecom needs. With the implementation of My Sprint Business, Sprint raises the bar for customer self sufficiency.

My Sprint Business will improve how you manage your telecom needs and empower you to get work done now! We invite you to comment on the changes in the Telecom Manager Online Community discussion group.

Sincerely,

Jim Curran – Vice President, Business Customer Service
Wanda Satryb – Vice President, Business Customer Service & Technical Support

Dedicated to Excellence!