Improving the customer experience is the No. 1 goal we set for our company four years ago.

We have been working hard and are continuing to move forward. We are pleased to report that our efforts were recognized in the latest J.D. Power and Associates studies on how wireless carriers care for their customers.

Sprint ranked 2nd among what J.D. Power and Associates calls full-service providers in the 2012 U.S. Wireless Customer Care Performance Full-Service Study—Volume 1.

When it came to customer satisfaction in the Online channel, Sprint ranks 1st. This is an area of growing importance as more customers choose to conduct their transactions through the web.

Virgin Mobile USA and Boost Mobile, our non-contract brands offering flexibility that many consumers value and appreciate, set the pace among their industry competitors.

Virgin Mobile USA claimed the highest ranking, significantly above the average for non-contract carriers assessed in the J.D. Power and Associates 2012 U.S. Wireless Customer Care Performance Non-Contract Study —Volume 1.

Boost Mobile ranked No. 2.

Other wireless industry experts, including American Customer Satisfaction Index and Forrester Research Customer Experience Index, also agree that Sprint is making significant progress.

As we mentioned before, four years ago, Sprint declared that improving the customer experience was our No.  1 goal. It remains that way today as we strive to become recognized as the easiest wireless carrier to do business with. We remain focused on resolving customer issues on the first call, and driving quality and efficiency in customer interactions.

More information:

J.D. Power and Associates Press Release: “2012 U.S. Wireless Customer Care Performance Studies - Volume 1”