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April 2008
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In a USA Today article about Sprint two months ago, CEO Dan Hesse made it clear that he’s going to do what it takes to differentiate us from AT&T and Verizon Wireless: “If we can’t be different, we can’t win,” he said. In that article, one industry analyst said that Wall Street would be happy if “winning” simply meant stopping customer defections, which have plagued us...read more
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Update April 23: Our chat event with Jerry went great; we had a huge turnout and lots of great questions!  Thanks to everyone who took part in this discussion.  You can check out the transcript of the chat on the Buzz Chat Archive Page         Last August, Jerry Adriano, vice president of Sprint’s Customer Experience, kicked off the very first Buzz About Wireless Live...read more
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The accepted solutions feature helps communities identify content that solves users’ problems and makes interesting material more prominent and easy to access.  Community members who post questions or moderators can designate one of the replies as an accepted solution.   Once a solution is accepted, the original message is marked as solved and the reply is marked as a...read more
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Thanks to all who submitted questions - Jerry was able to answer some. Thanks, too for your feedback - we're hoping to do this again and we'll take your suggestions to heart. Attached below is a transcript from the event. Will   Enhancing Customer Experience       BAWLive@buzzaboutwireless.com Updated on August 13th.    Welcome!   I'm Jerry Adriano, Sprint's Vice...read more
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Today we turned the tagging feature on in the discussion forums.  All the same filters that apply to posts apply to tagging so keep the language clean.  In the end I hope this will make it easier for everyone to search for what they are looking for.  Please let me know how it works for you and if you think it is a useful feature.

 

Regards, 

 

Tristan  

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Hey all,   I have been super busy and haven't had a chance to engage with Buzz lately.  I know, lame excuse, but I did notice a new "tab" section.  The "Let's Talk" section featuring Dan.   I am a bit confused, moreover, concerned when I visit the page.  I was expecting to go to a place where you could actually "talk".  I was expecting a place to find discusssions.  So back...read more
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Dr. Michael Suk, Director of the Orthopedic Trauma Service at Shands Medical Center, Jacksonville, FL recently completed a study about the efficiency of communication in a trauma hospital. The study concluded that technologically advanced push-to-talk phones are more time efficient than the conventional paging systems and lead to better, faster and instant communications.  ...read more
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  Join us from 11:00a-12:00p eastern on Wednesday April 9th, when Sprint's acting Chief Marketing Officer John Garcia   will be on hand to answer questions about Sprint's announcements made at CTIA, including the new Samsung Instinct handset and Nextel Direct Connect.      If you cannot join the live event please send any questions to BAWLive@buzzaboutwireless.com and the...read more
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