Sprint News

I can not thank you enough for providing access to Sprint officials.

Please turn off the extremely annoying television in the waiting and service area of store 3104.  Can you tell me the intention of the money spent on this broadcast?  Is it to make our wait time as irritating as possible?

Please have/train your (internationally-based) CSRs to understand that if they call during business hours in the U.S., and the client is otherwise occupied (e.g. at work) and the client communicates that to the CSR, that the CSR should end the call almost immediately by asking to call later at a more convenient time.  Today I had the unfortunate experience of speaking with an CSR who was based internationally (I know because I recognize the accent as the same as my own relatives), and who also did not have a complete grasp of U.S. cultural customs nor American English.  I understand that he was only trying to do his job of completing these Customer Experience surveys.  In hindsight, I probably should not have picked up my phone, but as I use my Sprint cell phone for personal & business calls, I was compelled to answer the call.

Hi,

Two days ago I spent over 7 hours off and on the phone with Sprint about my (3rd) HTC Touch phone that I had received from them, just to receive a (4th) phone that didn't work upon arrival. When I politly said "being that you've sent me 4 of the same phones that are defective, can you accommodate me with a better phone so I don't have this problem again and I can continue my service and they said "NO! because its by nature that problems occur and people are inconvenienced, in short S&!t Happens, that's life so deal with it". That being said, I am very Disappointed and so fed up with Sprint that I am canceling my service. After being a loyal sprint costumer for over 3 years, I cant believe the way they talked to me, with such arrogance and no sympathy for the way I had been treated.  So as soon as I sighn up with a new service provider I'M CANLELING MY SERVICE!!!

We went to the Sprint Store 257 - "310 W El Camino Real, CA94087".

Jackie Le and Terra Chamberlin there were extremely rude.

Instead of listening to us and helping us, they basically told us that they did not care if we were with Sprint or not.

We then spoke to a customer care representative who finally helped us out.

Jackie Le - Senior Retail Communication Consultant (gave us incorrect information that she was the store manager)

Terra Chamberlin - Retail Consultant (told us we could complain to who ever we wanted but nothing will happen).

First off I want to say thank you to Heather (agent id # su 905681) she was very professional and very thoughtful! I expained to heather that we are having some personnel family issues such as brother having severe stroke(not doing so well either) my daughter being in the hospital with blood infection and mind you both family members are in 2 different hospitals so our calls are outside the mobile to mobile so my anytime minutes are being used fast and heather took the time to tell me she will keep us in her thoughts and prayers...anyways she helped me to get some extra bonus minutes so I would not go over and I was yet to be undecided on what plan I was going to get,that being said I have enough on my mind so Heather says "I will call you back the next day what would be a good time for me to call you back, give yourself some time to think about it, you have enough going on" so I believe it was 1 or 2 minutes before 1pm, she was on time. So not only thoughtful but very helpful and patient she deserves to be rewarded...she went above and beyond customer service to make sure that I would be taken care of with all the other issues I was having and believe me there is alot going on right now but with her help I will have peace of mind knowing that I will be ok to make phone calls and not worry about going over my minutes, I am a very happy customer...keep her around and please reward her.