Check out a compelling post from Russ McGuire, VP of Corporate Strategy at Sprint, called "Seven 2009 Business Telecom While you're there join in the conversation about hot topics related to convergence. The Seamless Enterprise provides timely, relevant information regarding challenges in identifying, deploying and implementing converged solutions for businesses.
Predictions" featured on the The Seamless Enterprise (www.seamlessenterprise.com).
Thanks, Levi4u...I realized that all he was missing was a lone "w" in the WWW.seamless part. Now, for the thoughts and comments.
1. VoIP is dead...only as far as it's a sole application. But AoIP still harbors VoIP...so can we REALLY say VoIP is dead?
2. While the desk phone may be obsolete, companies will still be forced into paying for phones. Instead of a desk phone, it'll be a cell. And odds are, they'll simply swap one for the other. That's really not much of an improvement for the worker, since it means that they'll be more apt to their employer's beck and call. No thank you.
3. IP surges...probably true.
4. 70% of UC completed in 2 years? Funny, but Sprint's been notorious for failing to meet deadlines. For instance, the launch of Q-chat. The buildout of WiMAX to cover 100 pops by 2009. The odds of a 70% adoption rate of UCc in 2 years? Laughable. Simply isn't going to happen...not in 2 years...perhaps not ever.
5. It won't "become"...it already is.
6. Necessity is the mother of invention. The state of the economy is but one reason. Another reason for invention is simply promoting safety. In the end, regardless of reasons, it all boils down to making life better...if it can be done, it gets done. Period.
7. Outsourcing has been the BIGGEST mistake that this country has ever undertaken. How many US jobs have been lost without creating new ones? One need only look at NAFTA as proof that outsourcing simply doesn't work. GM, Ford, and Chrysler didn't get into the position that they're in because only a few million fewer vehicles didn't sell, but because they've outsourced too much of themselves to other companies. And outsourced help means you lack control over the very product you seek to gain profit over. Outsourcing, I predict, will most likely become a thing of the past within the next 5 to 10 years. Sprint's already proving that by closing down Customer Service call centers that were outsourced, in favor of keeping opened company owned ones.
Just my thoughts on the matter. Thanks Russ.
Don't blame Russ for the broken link - that's a Sarah fat finger issue.
Don't worry, Sarah, I wasn't really blaming anyone re the link...just was pointing out that it initially didn't work. And then I realized that it wasn't working only because the link itself was missing the 3rd "w" in the WWW part of it. No biggie.
I'm with QJ on points #2 and #7.
Only thing I would add regarding point #2 is that one reason to continue paying for landline desk-phones is their reliability. ALL cellular systems in the US are just barely able to meed demand today, and in terms of signal strength they are capricious at best. Sure, if you sit near a window on the top floor, you're likely to have decent, constistent reception. But go deep into the interior of a building, or go down below ground level, or if the back end of the building has thick walls made of concrete or masonry, then the signals falter all the time.
Until cellular systems become significantly stronger and more reliable than they are today, a company is foolish if they pin all of their communications needs on cell-phones. With VoIP desk-phones and the competition there is in the landline & T1 business these days, it doesn't cost all that much to keep the landline desk-phones around, and they are certainly still far more reliable than any cellular system in the US today.
I'm not diminishing the utility & value of today's cell phones, I think theycan bea phenominally productive tool andI would not want to live without mine. But anyone who thinks they can truly rely on their cell-phone at all times, is blind to reality and overly optimistic. RF-based communications are great, but they are not a panacea, they are merely another tool in the arsenal. Landlines & cell-phones complement one another, neither aloneis sufficient in today's world.
Nxtl4me
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Um...the links don't work, Russ.