Talk about the other great T-Mobile perks and benefits, or just hang out and have fun.7 days ago192 Posts
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info.","conversation":{"__ref":"Conversation:conversation:188245"},"id":"message:188245","revisionNum":1,"uid":188245,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:209034"},"metrics":{"__typename":"MessageMetrics","views":247},"postTime":"2025-03-25T01:02:40.409-07:00","lastPublishTime":"2025-03-25T01:02:40.409-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" For those noticing recent performance issues with the T-Mobile Home Internet 4GAR gateway, it is most likely due to the latest firmware v1.00.13 upgrade. With this upgrade, T-Mobile has transitioned to the 5G Standalone enablement. This is the process of deploying and utilizing a 5G network that operates independently of the existing 4G LTE infrastructure. Basically, no more LTE. I have been noticing issues since this upgrade with SLOW internet speeds, long web page loads, etc.. Even though the gateway is showing full bars, I can do a speedtest when I see these issues start and my download speed barely reaches 1Mbps. I've noticed this on my MacBook, iPhone, PC, you name it. However, when this occurs, I just turn the WiFi off on the device, turn it back on and the speedtest is back to normal with downloads reaching 400+Mbps. I thought I would share this because I have noticed an uptick in forum posts regarding these performance issues and after doing a little research, I'm pretty sure I have found the reason why. Even Bell users in Canada have been experiencing the same issues with their deployment to 5G SA. G4AR fw v1.00.13 is interesting: Firmware versions, fixes, and features - G4AR 1.00.13 Minor bug fixes --> 5G standalone (SA) enablement <-- Stability improvements 1.00.12 Stability improvements 1.00.09 Updates to LCD user interface Stability improvements 1.00.02 Stability improvements 1.00.01 Release version https://wholesale.telekom.com/global-connectivity/our-solutions/mobile-roaming/5g-sa-roaming-enablement 5G SA Enablement 5G Standalone (SA) enablement refers to the process of deploying and utilizing a 5G network that operates independently of the existing 4G LTE infrastructure. This standalone architecture includes a 5G core network, radio access network (RAN), and enhanced transport capabilities, which together support network slicing and edge computing, enabling tailored services for specific use cases.45 Operators are increasingly focusing on standalone 5G networks due to their potential to deliver improved latency, network slicing, and IoT capabilities, which are crucial for enterprise services and creating new revenue streams.4 However, the transition to standalone 5G requires significant investment in OSS/BSS (Operations Support Systems and Business Support Systems) to ensure service performance visibility and adherence to service level agreements (SLAs).4 Service providers like Deutsche Telekom offer 5G SA Roaming Enablement services that provide secure interconnect between 5G networks, ensuring end-to-end confidentiality and integrity for roaming messages.2 These services are designed to support business needs by enhancing security while reducing cost and complexity.2 Despite the benefits, standalone 5G deployment faces challenges such as the need for extensive mid-band coverage and densification, which can be time-consuming and costly.5 Additionally, some users, particularly in Canada, have reported difficulties in accessing standalone 5G services from providers like Bell, highlighting the ongoing transition and implementation challenges.3 In summary, 5G standalone enablement is a critical step towards realizing the full potential of 5G technology, offering enhanced capabilities and services, but it requires substantial investment and careful planning to overcome deployment challenges.456+1 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3708","kudosSumWeight":1,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:190972":{"__typename":"Conversation","id":"conversation:190972","topic":{"__typename":"ForumTopicMessage","uid":190972},"lastPostingActivityTime":"2025-04-08T15:25:50.683-07:00","solved":false},"Forum:board:accounts-services":{"__typename":"Forum","id":"board:accounts-services","displayId":"accounts-services","nodeType":"board","conversationStyle":"FORUM","title":"Accounts & Services","shortTitle":"Accounts & Services","parent":{"__ref":"Category:category:postpaid"}},"User:user:212749":{"__typename":"User","uid":212749,"login":"louisphiliie","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg"},"id":"user:212749"},"ForumTopicMessage:message:190972":{"__typename":"ForumTopicMessage","subject":"Positive review","conversation":{"__ref":"Conversation:conversation:190972"},"id":"message:190972","revisionNum":1,"uid":190972,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:212749"},"metrics":{"__typename":"MessageMetrics","views":2},"postTime":"2025-04-08T15:25:50.683-07:00","lastPublishTime":"2025-04-08T15:25:50.683-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Went to T-Mobile in Plattsburgh earlier and the sale rep was very helpful.. I think his name was Thomas or something. Just wanted to give positive review. Thanks. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"170","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:190938":{"__typename":"Conversation","id":"conversation:190938","topic":{"__typename":"ForumTopicMessage","uid":190938},"lastPostingActivityTime":"2025-04-08T15:13:36.593-07:00","solved":false},"User:user:212657":{"__typename":"User","uid":212657,"login":"5853146335","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:212657"},"ForumTopicMessage:message:190938":{"__typename":"ForumTopicMessage","subject":"Netflix I already have an acct","conversation":{"__ref":"Conversation:conversation:190938"},"id":"message:190938","revisionNum":1,"uid":190938,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:212657"},"metrics":{"__typename":"MessageMetrics","views":29},"postTime":"2025-04-08T09:56:15.276-07:00","lastPublishTime":"2025-04-08T09:56:15.276-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I want to use the free Netflix but have an existing acct how do I do that? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"76","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:43235":{"__typename":"Conversation","id":"conversation:43235","topic":{"__typename":"ForumTopicMessage","uid":43235},"lastPostingActivityTime":"2025-04-08T13:07:02.262-07:00","solved":false},"User:user:34312":{"__typename":"User","uid":34312,"login":"okbye210","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Roaming Rookie","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg"},"id":"user:34312"},"ForumTopicMessage:message:43235":{"__typename":"ForumTopicMessage","subject":"Being charged fees and taxes on old addresses","conversation":{"__ref":"Conversation:conversation:43235"},"id":"message:43235","revisionNum":1,"uid":43235,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:34312"},"metrics":{"__typename":"MessageMetrics","views":2549},"postTime":"2022-07-29T12:04:29.000-07:00","lastPublishTime":"2022-07-29T12:04:29.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I recently looked back at my billing history, and I am being charged T-Mobile fees and charges as well as government taxes on fees on 3 separate addresses. One address I haven’t lived at in over 10 years, and the other address I moved from 4 years ago. Has anyone had that happen to them? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"296","kudosSumWeight":3,"repliesCount":24,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:188801":{"__typename":"Conversation","id":"conversation:188801","topic":{"__typename":"ForumTopicMessage","uid":188801},"lastPostingActivityTime":"2025-04-08T12:10:09.748-07:00","solved":true},"Forum:board:apple":{"__typename":"Forum","id":"board:apple","displayId":"apple","nodeType":"board","conversationStyle":"FORUM","title":"Apple","shortTitle":"Apple","parent":{"__ref":"Category:category:devices"}},"User:user:209777":{"__typename":"User","uid":209777,"login":"MsSc","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg"},"id":"user:209777"},"ForumTopicMessage:message:188801":{"__typename":"ForumTopicMessage","subject":"How Do I Activate Call Forwarding From Online Account?","conversation":{"__ref":"Conversation:conversation:188801"},"id":"message:188801","revisionNum":1,"uid":188801,"depth":0,"board":{"__ref":"Forum:board:apple"},"author":{"__ref":"User:user:209777"},"metrics":{"__typename":"MessageMetrics","views":174},"postTime":"2025-03-27T15:20:46.872-07:00","lastPublishTime":"2025-03-27T15:20:46.872-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My charging port is broken so I can't charge my phone and the battery has died. I purchased a prepaid phone to use temporarily while I have my phone fixed. Is there a way to activate call forwarding through the website? Using *72 isn't an option since my phone literally has no charge. I found the Calling Services Page on T-Mobile's site that says you can go to Devices, locate your device, select Calling & Contacts, and then Manage Calls. But I don't see my phone model listed in Devices. I don't want to use Digits either aside from it being for TMobile phones only. The prepaid phone is on another network. Is there another way to accomplish this? Thank you for your help. 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The trade-in devices were credited at ~$500 each. Turns out they only applied a ~$400 credit each to the account, also split up over 24 months. Somehow that missing CREDIT was divided between the 24 months AS A BILL. So not only did T-mobile de-value the trade in, the difference was charged to me, effectively making the trade-in value of the devices $300 each, which is a steep difference from what the promotion would claim. Not only that, but when I switched carriers, this week, I was charged AGAIN. Another $198 to pay off the already paid off devices, so they could unlock the sim to port to the new carrier. It is absolutely insane how they get away with this. Absolutely scummy. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"747","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:36459":{"__typename":"Conversation","id":"conversation:36459","topic":{"__typename":"ForumTopicMessage","uid":36459},"lastPostingActivityTime":"2025-04-08T10:35:16.212-07:00","solved":true},"Forum:board:international":{"__typename":"Forum","id":"board:international","displayId":"international","nodeType":"board","conversationStyle":"FORUM","title":"International","shortTitle":"International","parent":{"__ref":"Category:category:network-coverage"}},"User:user:29819":{"__typename":"User","uid":29819,"login":"busyasabree","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:29819"},"ForumTopicMessage:message:36459":{"__typename":"ForumTopicMessage","subject":"Carnival Cruise Coverage Page Broken","conversation":{"__ref":"Conversation:conversation:36459"},"id":"message:36459","revisionNum":1,"uid":36459,"depth":0,"board":{"__ref":"Forum:board:international"},"author":{"__ref":"User:user:29819"},"metrics":{"__typename":"MessageMetrics","views":512},"postTime":"2024-03-18T14:17:37.000-07:00","lastPublishTime":"2024-03-18T14:17:37.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So, to start, this webpage is not working: https://www.t-mobile.com/cell-phone-plans/international-roaming-plans/cruises When I try to enter any cruise line into the search field and click the Check Coverage button, it jumps to the bottom of the page with no results. 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