Airave

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8 Replies Last post - 2 months ago by calcu007
SueW623
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Sep 12, 2009

Poor call  quality on Airave-causes/solutions? 

My Airave seems to be working fine, all blue LEDs, and our phones have 5 full bars of service and signal of around 80-85. Yet the call quality is completely unacceptable. My mom called me to tell me my dad broke his ankle and had to go to the hospital and the call kept breaking up and for lack of a better word, stuttering. My husband's phone does the same thing on a call. It was horrible, worse than it's ever was without the Airave. Anyone know what the problem might be? Our DSL connection is rock solid. Are there some special settings I need to tweak? We are switching to Roadrunner next month so maybe that will help?

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tmroberts
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1. Sep 21, 2009 Posted in response to: SueW623
Re: Poor call  quality on Airave-causes/solutions?

We're having similar issues in my office with the Airave.  We have 3 Sprint phones within 10ft of the Airwave and there are times a voice mail alert will sound although the phone did not ring.  It's very frustrating at best.  The Airave should have eliminate all service range issues.  We have adequate bandwidth available so I'm sure not what the issue is.

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gilroykilroy
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2. Sep 21, 2009 Posted in response to: tmroberts
Re: Poor call  quality on Airave-causes/solutions?

Since the Airave is routing your call over the internet it is probably internet issues (connection speed, latency, traffic, etc.) The 5 bars just means your phone and the Airave have a good connection, it doesn't say anything about how good the Airave's connection is to Sprint over the internet.

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dickday
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3. Sep 24, 2009 Posted in response to: SueW623
Re: Poor call  quality on Airave-causes/solutions?

We are having identical issues with the Pre and Airave.  I have a very fast internet connection that is generally rock solid.  But, to make sure connection latency isn't the problem, we are upgrading our service to see if this helps.  I will report back in a week and let you know what happens.

 

I am disappointed with the audio quality when connected via Airave.  I expected much better than what we are getting.  So far, the generally poor reception of the Pre, combined with the Airave problems, have made our switch to Sprint a questionable move.

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Groovedaddy
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Sep 15, 2009
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4. Sep 28, 2009 Posted in response to: dickday
Re: Poor call  quality on Airave-causes/solutions?

I have heard of the Pre / Airave problem.  Usually the fix is pretty easy.  Press and hold the orange + sym keys and press the R key.  This will reboot the phone.  It should attempt to acquire a signal after this.  When it comes back up, dial *99.  If it worked, it should tell you that you're within airave coverage.  Although, I have had instances where the Pre wouldn't talk to the airave at all until the device was taken outside the airave's range and connected to a sprint tower.  Then, after the phone is brought back in range, it's fine.

 

Quality can depend on several factors.  Latency, Bandwith, Server Issues, Routing Issues ( a problem with a router between you and the server).  A good check on this can be to do a VOIP test.  http://www.voipreview.org/voipspeedtester.aspx .  Your jitter and packet loss should be at a minimum (in the green).

 

For any local issues with traffic (ie you have a teenager that's constantly playing WOW or downloading music), you can configure some routers to use QoS.  This is a way of giving network priority to a certain ip / mac address or a certain type of service on the router.  This will ensure that airave phone calls have priority.  If you're not sure if your router has this or how to set it up, just post your Make/Model of your router and I'd be glad to help you configure it.

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calcu007
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5. Jan 3, 2010 Posted in response to: Groovedaddy
Re: Poor call  quality on Airave-causes/solutions?

mine is Speedtouch 780

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rhotwire
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6. Jan 5, 2010 Posted in response to: SueW623
Re: Poor call  quality on Airave-causes/solutions?

any new or updated solutions to these chopy calls

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rhotwire
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7. Jan 5, 2010 Posted in response to: Groovedaddy
Re: Poor call  quality on Airave-causes/solutions?

netgear wgr614 v9,,,,,,how to prioritize the airwave mac address?? thanks

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calcu007
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8. Jan 5, 2010 Posted in response to: rhotwire
Re: Poor call  quality on Airave-causes/solutions?

First you need to give info about that router do you have

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