I am just going to go with the trusty tv again for this one.
You go to the store buy a tv the stand for the tv isn't working properly so the tv won't sit up on its own. You were told "hey they will have a fix, but I can not tell you when they are working on it right now". Now assuming with your logic you had a different brand tv but bought it at lets say Best Buy as well as this tv that had a similar problem. Let's say it was with the wall mount that allowed it to function properly you can rig it up but it is not exactly how you wanted it. Will you wait for this fix that you do not know is coming or will you evoke your right to return it in 30 days and buy a tv that does what it says it will do?
You know what you are getting into when you got into it. I feel safe in making this assumption since you owned a Instinct. Why not just take this phone back and go get the phone you really want? Which is what I think a lament person buying the phone would do if it didn't work to their liking. In any business you will have customers that are not satisfied it is going to happen it is part of life. That is why companies give you option of bringing the item back so customers are not completely dissatisfied. We could continue to argue the point, which if you like I will, but I think we are going to go round and round with the same views.
Message was edited by: homerj10
I have said it before I will say it again, because you have 30 DAYS TO TAKE IT BACK. You act as if you are being forced to keep this phone.
Dude, stop droning on about the first 30 days. We all know what we can do during the first 30 days. My question is what about after that? I got my Instinct about a month after its release. It already had the first update, MR1, and worked fine and I was happy as pie. I loved my new phone the first 30-45 days everything seemed to just work. It was about MR3 they f*cked up my phone. So about 45-60 days in problems arose. Now what? They would just send me another refurbed Instinct with the same g*dd*amn issue. The issue was the MR, not the f*cking phone. I had NO recourse that didn't cost me. That's what I've been talking about all along. Not the first 30 days. I loved the phone the first 30 days. They introduced issues after that point and I was stuck.
If I'm not stuck I could care less how long they take to get a patch out.
And when I talked about being paid for my time it wasn't meant as I wait for a fix to come out. It was for "HAVING" to call CS 15 times and jumping through hoops to get someone that knew what the f*ck they were doing. I'm the paying customer. I shouldn't have to work my @ss off to get help from you because your staff hasn't been trained. It also was a joke.
Also the broken TV issue doesn't apply to me. My phone works fine except the clock widget and alarm silence issue. I love the phone. I don't even have the battery issue. I'm scared sh*tless though that the fix is going to ruin that. I got f*cked on the Instinct way "after" my 30 days. I loved it the first month or so. So I'm not getting a tv that doesn't work and hoping for a fix. I have a TV that "DOES" work. But am scared when they put out a fix to fix your battery issue, the other guys lag issue and still the others WiFi connection issue that then, and only then, my phone will not work as well as it does now. At that point I'll be stuck.
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