Mobile Broadband Cards

This question is Assumed answered -

1 "correct" answer available (4 pts) - 2 "helpful" answers available (2 pts)

Original Post

1 Replies Last post - 4 months ago by Groovedaddy
jodfrom
Newbie
Newbie
1 posts since
Oct 19, 2009
Currently Being Moderated

Oct 28, 2009

no device detected.... 

My toshiba (Vista) is no longer detecting my Compass 597 broadband USB modem.  I have uninstalled all updates that happened in the few days prior to the stoppage, stopped any further updates, uninstalled smartview, reinstalled smartview, went to sierra for drivers, everything I can think of.  I'm not exactly the most computer literate person, but, it shouldnt be this difficult.  The enable broadband is grayed out on the menu.  I tried to download the update from Sprint, but, am not in an area with active wifi, so, I dont get a good connection or, one that lasts long enough.  I'm really getting annoyed as my only reliable connection is (was)  the stupid broadband & it hasnt worked since 10/18.   Any help would be greatly appreciated.

 

Message was edited by: jodfrom

Average user rating
(0 ratings)
Bookmark and Share

Replies

Groovedaddy
Sprint Tech
Sprint Tech
130 posts since
Sep 15, 2009
Currently Being Moderated
1. Nov 8, 2009 Posted in response to: jodfrom
Re: no device detected....

Ok.  First think I would check, is device manager.  Close down the SmartView programs.  (Click start - type "device" in the search blank without hitting enter - select "device manager" from the list)  On this list, look under modems and make sure that Sierra Compass 597 is a valid modem choice.  After verifying this, click start - network "network and sharing center".  On the far left-hand side, choose "change adapter settings".  Inside the window that opens up, you should have a few dial-up connections.  Find "CDMA" & "3g".  If you don't have the "3g" connection it's ok.  Right click on both of these connections one at a time and select properties.  Under the first tab that pulls up, you should have a list of modems here.  Make sure the Sierra Wirless Compass 597 modem is the only modem checked - if not, uncheck all others.  Do the same for the other connection.

 

Open smartview and see if it shows up.  Let me know if this clears it.  If not, send a msg back and we'll look into another possible cause.

 

 

Thanks!

 

GD

Average user rating
(0 ratings)

Welcome!

Sign up to connect with other people talking about the latest in wireless technology.

Sign in

I want to:

More like this

  • Retrieving data ...