Customer Care and Order Support

I have a serious problem w/ Sprint right now.  It started a couple of weeks ago.

My Touch Pro.'s keyboard stopped working so I brought it to a Sprint store. They didn't have any replacement in store so the tech ordered me a replacement. I come back a week later and they hand me a Touch Pro. 2. Before touching it, I asked them if they were going to change anything regarding my service (plan, monthly payment, etc.). They said the only thing that was going to change was the phone on my account (this Touch Pro. 2 they were handing to me).

So I took the phone and went on my merry way. I get home later that day and login to my account online to make sure everything was ok.

They changed my plan from my $30 SERO w/ unlimited text messaging to the Simply Everything 450 plan ($69.99). I was so ******. I called customer service to have them change my plan back, but no one would. They then escalated my case to what they called the "management escalation department". That was after a week of trying to get them to change me back to my SERO plan.

Finally, last week I get a call from someone in that management escalation department. She tells me that she would try to change my plan back, but it's unlikely that she would be able to because the Touch Pro. 2 requires this everything plan. I told her that there are people getting these phones that have my old plan. They simply activate the Touch Pro. 2 online themselves and it works with the SERO plan. She said that they are not supposed to be doing this. So she tells me she'll do what she can.

A week passes by and I don't get a call back from her. I begin calling her back and emailing her asking for an update. Today, I get a call back from her and she says she can't do anything. I'd have to keep this plan or switch to a $30 voice only plan. OR I could pay what I owe for the month and she'd waive the early termination fee and I could do whatever I want with the Touch Pro. 2.

I'm still ****** and my blood is still boiling. What am I supposed to do? They changed my plan w/o asking me or telling me. I didn't sign anything. The $30 SERO plan had all that I needed and is what I could afford (I'm a full time college student atm).

I could port my number to another carrier, but no other carrier has a plan equivalent to the $30 SERO plan and apparently Sprint doesn't either anymore.