Customer Care and Order Support

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2 Replies Last post - 3 months ago by masticjohn

by zactak

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1 posts since
Nov 14, 2009

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Nov 14, 2009

IF You're Returning a Defective Phone, do You get a new or refurb immediately?

I am planning to return a defective Palm Pre that I bought on October 29, 2009. I have been without a phone for the last few days and can't go much longer without one. When I go into the store I bought it from, if they have it in stock will they give me a new or refurbished one tomorrow? Thanks

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Tags: palm100hk, palm_pre, palm

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by CandyTX

Regular Visitor
6 posts since
Nov 14, 2009

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1. Nov 14, 2009 Posted in response to: zactak

Re: IF You're Returning a Defective Phone, do You get a new or refurb immediately?

If you are returning it to the store (that's what I had to do once), my experience was that they gave me a new one. As long as you are within that 30 day window. At least that's what the lady at the store told me, but with my own experience this week, I am not 100% sure I trust everything they say *laugh* - but yes, they did give me a brand new one. And this one works great!

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by masticjohn

Sprint Partner
132 posts since
May 13, 2009

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2. Nov 15, 2009 Posted in response to: zactak

Re: IF You're Returning a Defective Phone, do You get a new or refurb immediately?

Inside the 30 day window you should recieve an exchange for a brand new one .

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Nov 14, 2009

IF You're Returning a Defective Phone, do You get a new or refurb immediately?

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Customer Care and Order Support

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IF You're Returning a Defective Phone, do You get a new or refurb immediately?

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