Customer Care and Order Support

Tomas, is FF1078 the "code" for my $30 SERO plan (unlimited data, unlimited text messaging, unlimited nights and weekends, 300 anytime minutes)?

Is EHC something Sprint employees on this board participate in?

I'm at my wit's end trying to get them to fix what they messed up.  I hope someone can fix this.

SprintCares, did you get my PM?

I'd like to thank SprintCares for kind of taking care of me.

I got a call from SprintCares and he is switching me to the EPRP 500 plan.

What exactly are the differences b/w the EPRP 500 plan and the Simply Everything 450 plan?

I still don't consider this matter settled though.  Yes he switched me to a plan that they claim is the lowest plan w/ data that will work with the TP2, but it's still twice as expensive as my $30 SERO plan which I would still have had it not been for Sprint changing my account w/o notice.

W/ the Simply Everything 450 plan and my work discount of I think 15% a month, I would be billed around $59.99 + tax.  This EPRP 500 plan is also around $59.99 + tax, BUT SprintCares says I can't keep my work discount w/ this EPRP 500 plan.

They should give me a recurring monthly credit or something to bring this new plan down to around the price of the plan I would still have ($30 SERO plan) if it were not for Sprint.

Message was edited by: IsLNdbOi

I'd just like to update this thread.

Athanatos arranged to have a $25 recurring credit put on my account and it was there on my December bill, but suddenly gone on my January bill.

Another agent (from executive services), his name is (removed name), changed my plan from the lowest Everything plan to the EPRP 500 plan.

I pm'd Athanatos again asking where the credit was and suddenly he claims his managers have prohibited him from doing anything on my account.

I called (removed name) in executive services about this issue and he now says that the recurring $25 credit won't work with the EPRP 500 plan.  So I asked him if he could switch me back to the lowest Everything plan and put the recurring $25 credit on that and he says the recurring credit won't work with that plan either. He also says that the $25 credit was only a one time credit and that it was "unauthorized".

So now I find myself here, ************** beyond belief and blood boiling, trying to decide if I want to stick with this company that keeps jerking me around or if I'm going to move to that other company with the ********** phone.

Wow, so I guess Sprint doesn't plan to make things right...

What do I do now?

My January bill was due on the 24th of January.  A CSR told me that all I had to pay is what I paid in my December bill since I was supposed to have that $25 recurring credit and since this issue is not resolved.

So, all I paid on my January bill was what I paid on my December bill.  Right now, I still have a balance due of $25 from my January 24th bill since as far as I'm concerned the issue still isn't resolved.