If you are not following a link from your phone to get the pic message, then you shouldn't be charged for data. There is an existing issue with customer's getting charged data for pic mail even though they are actually using it correctly. The customers affected by this issue will be receiveing automatic credit and should be notified via text. If you think you may fall into the system error category, you should call care and they will have further information. It isn't something that Sprint has done, its simply a coding error that the techs are in the process of fixing.
As for your discount, call in to care and they will place a ticket in the system for your information to be sent to a department that can fix your discount. If you are considered to be in the state of tn, then perhaps your address is incorrect or they are simply locating the incorrect code for your discount...both of which are easily fixable. Give care a call, and they can take care of you. I know you're frustrated, but just give Sprint another chance so that you can find out more information about your discount or the proper discount can be added.
There is a 2 billing cycle wait period so that the system begins processing your request. I am sorry you were not told the correct information during your chat period. But there are departments that specialize in discounts and having care place the correct information in to get you to that department will be a big help. Also, about pic mail, maybe traveling to a store to have some time with an agent at the store will help ensure you are accessing your picture mail correctly and that you have the right plan with the right features based on your device.
