Samsung Moment

I'd go back to my Sanyo mm-7400. It's old, but at least all the features work as advertised.

As to whether this phone performs the same functions, yes and no.

The new phone takes calls, allows texts, and takes pictures, but functionality has been problematic. I get dropped calls, sometimes the phone reboots in the middle of a call, if I get a text or app update while in-call, it scrambles the sound while the data is transferring to my phone. The camera has a pretty craptastic app running it, and having to go through several menu screens to turn the flash off/on is unnecessary given the touch screen, all the buttons on the phone, and the flexibility of the OS.

Specific functions creating poor experience:

-Phone is supposed to know GPS location, but currently doesn't without disabling cellular GPS and running on just satellite data, which seems to drain the battery.

-Battery meter doesn't accurately gauge power level.

-Phone ships with default settings that drain the battery quickly... if I hadn't stumbled upon a Moment user forum to help me stabilize battery life, I would have taken the phone back in the first week.

-OS is outdated, which causes: no E911 location functionality, cell phones report locations in foreign countries (as I said above), app functionality problems, possible system lag, and several other minor issues.

-I can't get rid of Bejeweled demo and other pre-packaged apps, even though I don't want them. Ever.

-USB connectivity is problematic. Sometimes the phone will unmount but never re-connect itself to the sd card, so I have to reboot to get my custom ringtones to work again.

-Speaking of the ringtones, upon notification of <whatever>, the phone will vibrate immediately, but can take from several seconds to several minutes to get around to playing its assigned notification tone.

-When the phone rings, or Pandora is playing, if I change the phone's orientation, the sound becomes scrambled. Pandora gets so bad it will sometimes give up and skip to the next song.

-There's no way to get a visual notification. If there's a LED at the top of the phone, it doesn't work. In class/study sessions sometimes I put the phone to silent, but would like to know if I get a notification.

-Phone doesn't sleep properly, leading to excessive battery use.

-Screen and buttons will light up/turn off randomly, sometimes several times in succession, without any of my input.

-Low feelings of concern from Sprint and/or Samsung... The most I've heard about my concerns for this phone has been from SarahKS, and it has been "we'll let you know."

I knew going into this purchase that the days where I could run the phone for half the week on a single charge were over. I mean, I'm not entirely unreasonable. I just think that if you advertise a phone that works a certain way, and is supposed to run fast and smooth, it should probably deliver. This isn't like World of Warcraft where its okay to let the customer beta test things... its an expensive phone that requires an expensive plan to work, and right now I have this phone and I don't know how many of the bugs and issues are able/going to be solved through software updates, and how many are or might be hardware problems that won't ever go away. But as I said in my first post, I only have 30 days to find out before I'm stuck with it. With Christmas coming, money being tight already anyway, and classes stressing me out plenty, I don't have the luxury of worrying about whether my technology is working. I just need it to work, or else I'll have to go back to the last thing that did.

"So, understanding that there is a tradeoff / balance between being able to do all sorts of crazy stuff and everything working perfectly consistently...Out of the issues you outlined above - which ones do you, as a consumer, realistically feel like Sprint should be able to address in a way that will persist through different software / app versions etc."

Battery meter and GPS were my immediate thought. If battery conditioning is necessary (but it's not 100% the issue) then put a leaflet in the box to let new users know (I guess its too late for me but whatever )

Pandora is obviously beyond the control of Sprint, but I want to point out that when my phone rings (with the default ringer- no music, just a 'ring ring' sound) it sounds fine until I pick the phone up, and then the noise gets ...garbled. That's something I think needs to be looked into by Sprint and either fixed or passed along to Samsung as a 'fix this quick' thing. It's not a hardware issue as far as I can tell, luckily.

I wouldn't mind all these issues as much if

a) there was more dialogue in a more public way- people on a forum saying "we're working on it" is less reaffirming than, say, a text sent to our phones that say "hey Moment owner, we realize there are issues, but they're being worked on."

b) I am a loyal Sprint customer, and bought this phone without a demo on day 1 of its release, expecting I was getting the best deal by buying it at a Sprint store. But it's already down to $80 on Amazon.com, and Sprint won't price match. And when I went to the store for support on these issues, they were not only not knowledgable, they would say things that were outright lies (I guess hoping I was uninformed enough to not realize it). They tell me I got the 'best deal' paying $180 for the phone because of all the perks of buying through the Sprint store, but couldn't list anything I wouldn't get anyway.

c) it didn't seem like Sprint is ashamed of this phone. I see no advertisements on TV, internet, radio for the Moment. Just the Hero and Palm Pre.