Samsung Instinct

Up to discussions in Samsung Instinct

Original Post

11 Replies Last post - 1 month ago by goygacon

by goygacon

Bronze Expert
983 posts since
Aug 23, 2008

Currently Being Moderated

Jan 19, 2010

Picture Mail Bug/Problem on the Instinct HD

Soft-reset, restart ( battery pull ), update profile, delete and retry....

Been trying to send a pic to a couple of Sprint Phones for the last 12 hours and all I get is "Failed " network problem...

Is there currently a network problem with sending pics?

Would make sense, could one of you Sprint reps please check on this for me please?

Maybe an estimated time when this will be fixed so I can send these, I'm getting burnt out here...

Any other phones out there having any issues with this?

Average user rating

(0 ratings)

Tags: samsung_instinct_hd, sphm850bss, samsung

Sort by: oldest to newest | newest to oldest

by izzyks

Sprint Admin
204 posts since
Dec 8, 2009

Currently Being Moderated

1. Jan 19, 2010 Posted in response to: goygacon

Re: Picture Mail Bug/Problem on the Instinct HD

Checking on this with product.

Average user rating

(0 ratings)

by izzyks

Sprint Admin
204 posts since
Dec 8, 2009

Currently Being Moderated

2. Jan 19, 2010 Posted in response to: goygacon

Re: Picture Mail Bug/Problem on the Instinct HD

Can your device (as provisioned) access web via the browser with no errors?.

Average user rating

(0 ratings)

by goygacon

Bronze Expert
983 posts since
Aug 23, 2008

Currently Being Moderated

3. Jan 19, 2010 Posted in response to: izzyks

Re: Picture Mail Bug/Problem on the Instinct HD

Access to the web?, yes...

No errors going to the web.

Average user rating

(0 ratings)

by izzyks

Sprint Admin
204 posts since
Dec 8, 2009

Currently Being Moderated

4. Jan 19, 2010 Posted in response to: goygacon

Re: Picture Mail Bug/Problem on the Instinct HD

We checked another Instinct and it worked fine. Product is not aware of any general issues with Picture Mail and the Instinct. Have you recently upgraded your device to the Instinct HD? And....are you seeing a "Sent "Failed" or a generic Fail?

Average user rating

(0 ratings)

by izzyks

Sprint Admin
204 posts since
Dec 8, 2009

Currently Being Moderated

5. Jan 19, 2010 Posted in response to: goygacon

Re: Picture Mail Bug/Problem on the Instinct HD

Can you send me a PM with your phone number and MDN so I can have someone call you directly on this? Thanks.

Average user rating

(0 ratings)

by goygacon

Bronze Expert
983 posts since
Aug 23, 2008

Currently Being Moderated

6. Jan 19, 2010 Posted in response to: izzyks

Re: Picture Mail Bug/Problem on the Instinct HD

Yes, I have upgraded recently to the Instinct HD ( Nov. 5th )...no problems with picture mail until last night.

Average user rating

(0 ratings)

by goygacon

Bronze Expert
983 posts since
Aug 23, 2008

Currently Being Moderated

7. Jan 19, 2010 Posted in response to: goygacon

Re: Picture Mail Bug/Problem on the Instinct HD

To get to the Failed message....I click main/messaging/picture, and the name of the person I sent the pic mail to and I get a

" Big red line w/ Failed " on it.

Average user rating

(0 ratings)

by goygacon

Bronze Expert
983 posts since
Aug 23, 2008

Currently Being Moderated

8. Jan 19, 2010 Posted in response to: goygacon

Re: Picture Mail Bug/Problem on the Instinct HD

I was successful sending a pic from my wife's IHD to mine...( you get a pic preview when successful on the sending phone )....

But, I have yet to recieve it....

My text messaging works though, so....I don't know what's going on.

Average user rating

(0 ratings)

by goygacon

Bronze Expert
983 posts since
Aug 23, 2008

Currently Being Moderated

9. Jan 20, 2010 Posted in response to: goygacon

Re: Picture Mail Bug/Problem on the Instinct HD

Ok...just to update.

Nobody from Sprint called me, soft-reset my phone at least 100 times since this all started

And it worked....So, Thanks?

Average user rating

(0 ratings)

by izzyks

Sprint Admin
204 posts since
Dec 8, 2009

Currently Being Moderated

10. Jan 20, 2010 Posted in response to: goygacon

Re: Picture Mail Bug/Problem on the Instinct HD

Glad to hear the reset worked!!!! I went ahead and forwarded this update to product. Someone was assigned to contact you.

Average user rating

(0 ratings)

by goygacon

Bronze Expert
983 posts since
Aug 23, 2008

Currently Being Moderated

11. Jan 29, 2010 Posted in response to: izzyks

Re: Picture Mail Bug/Problem on the Instinct HD

Thanks for your help izzyks, but it still happens, even after restoring and factory resetting.

Seems to fail on specific numbers, and not others, so who knows...guess I'll live with it

Average user rating

(0 ratings)

Go to original post

Samsung Instinct

Original Post

Jan 19, 2010

Picture Mail Bug/Problem on the Instinct HD

Replies

Welcome!

I want to:

More like this


	Sprint Search is designed to answer questions that are worded in plain, conventional English, just as you would ask them to another person. For example: Type "What BlackBerry phones do you sell?" instead of "cell phone" Type "How do I change my password?" instead of "password" Type "What plans do you offer for families?" instead of "plans" Try checking your spelling and grammar to help get the most accurate results. Correct capitalization is not required, but can sometimes help to locate names and acronyms.

Samsung Instinct

Original Post

Jan 19, 2010

Picture Mail Bug/Problem on the Instinct HD

Replies

Welcome!

Sign in

I want to:

More like this