Rants and Raves

Original Post

7 Replies Last post - 1 month ago by mquintana7
sanjsrik
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Nov 5, 2009

Why did sprint lock the discussion I created regarding shoddy customer service? 

Is this how they do things here now? They lock threads so no rsponses can be posted regarding bad customer service.

 

To answr SarahK before she purposely locked the other post I started.

 

The only thing she can help me with is finding out if I can get out of my contract faster than 12/28/2009 so I don't pay an ETF.

 

I am leaving sprint as a customer, however, the ONLY thing holding me here is the high cost of the ETF.

 

So, you want to help, waive the ETF since I only have about a month left in my contract anyway.

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boe
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1. Nov 5, 2009 Posted in response to: sanjsrik
Re: Why did sprint lock the discussion I created regarding shoddy customer service?

My guess is since you said you didn't want any help, it would detract people here who might spend time trying to assist you.    You could start a new thread in the rant section since it appears you aren't looking for assistance.   http://community.sprint.com/baw/community/buzzaboutwireless/general/rants-and-raves?view=discussions

 

On the plus side - we all got a chance to see Sarah jump in and offer to assist which really really was a wonderful thing as it does let us know that some Sprint employees are willing to go above and beyond the call of duty as at no point was the request directed to her and she offered to help.   It makes me think that the Buzz board is worth having.   Now if we can get VPs from Sprint more involved with Buzz, it will really improve the company as a whole.

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boe
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3. Nov 5, 2009 Posted in response to: sanjsrik
It is great when Sprint employees offer to help on this forum

I still assert that Sarah did go above and beyond.   I would love it if Sprint had top execs crusing these forums to assist more.   There is a customer service thread for people looking for customer service.   You posted in the WM forum and I offered advice about WM phones.   I understand you are very frustrated with Sprint - many of us are for various reasons. 

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Ludwig
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4. Nov 5, 2009 Posted in response to: boe
Re: It is great when Sprint employees offer to help on this forum

I say just be patient and wait out your month.

 

Problem Solved.

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Mr.Dillon
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5. Nov 7, 2009 Posted in response to: sanjsrik
Re: Why did sprint lock the discussion I created regarding shoddy customer service?

Prob for the same reason that they squelched my post on their cell phones making my hands hurt at night .

Your right , they dont want ANY post on things they are afraid of checking into because of their bottem line.

All I wanted to do was see how many others are experiencing the same thing?

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ysoloud
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6. Nov 8, 2009 Posted in response to: sanjsrik
Re: Why did sprint lock the discussion I created regarding shoddy customer service?

simply, sell your phone, use the money to buy out of contract?

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mquintana7
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7. Feb 5, 2010 Posted in response to: sanjsrik
Re: Why did sprint lock the discussion I created regarding shoddy customer service?

Isn't it nice of Sprint to remove a post--lock/delete it??? Wrong forum or not, AT&T MOVES the post to another forum RATHER THAN locking/deleting it. So employees on here, don't you think that sounds more reasonable that locking/DELETING something that someone has to say?!

 

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