Is this how they do things here now? They lock threads so no rsponses can be posted regarding bad customer service.
To answr SarahK before she purposely locked the other post I started.
The only thing she can help me with is finding out if I can get out of my contract faster than 12/28/2009 so I don't pay an ETF.
I am leaving sprint as a customer, however, the ONLY thing holding me here is the high cost of the ETF.
So, you want to help, waive the ETF since I only have about a month left in my contract anyway.
My guess is since you said you didn't want any help, it would detract people here who might spend time trying to assist you. You could start a new thread in the rant section since it appears you aren't looking for assistance. http://community.sprint.com/baw/community/buzzaboutwireless/general/rants-and-raves?view=discussions
On the plus side - we all got a chance to see Sarah jump in and offer to assist which really really was a wonderful thing as it does let us know that some Sprint employees are willing to go above and beyond the call of duty as at no point was the request directed to her and she offered to help. It makes me think that the Buzz board is worth having. Now if we can get VPs from Sprint more involved with Buzz, it will really improve the company as a whole.
I sent Sarah a private message and I'll ask it in public as well:
The only thing that Sprint is able to do for me at this point is waive my ETF so that I can leave today rather than on 12/28. As for your assertion that "she's going above and beyond", quite simply, I posted my original question and issues almost a week before and ONLY when I published a detailed account of the bad customer service from top to bottom did anyone from this board offer to "help".
Waive my ETF, that's how Sprint can help.
That's the only thing I want is to get out of my contract. SERO plan is not worth all the bad customer service either caused by ineptitude or just plain laziness.
I'm not ranting, you may call it that, I detailed EVERY issue since last thursday, yet, nothing and no one has tried to resolve it. So, no, this isn't a rant, it's just stating facts.
I still assert that Sarah did go above and beyond. I would love it if Sprint had top execs crusing these forums to assist more. There is a customer service thread for people looking for customer service. You posted in the WM forum and I offered advice about WM phones. I understand you are very frustrated with Sprint - many of us are for various reasons.
I say just be patient and wait out your month.
Problem Solved.
Prob for the same reason that they squelched my post on their cell phones making my hands hurt at night .
Your right , they dont want ANY post on things they are afraid of checking into because of their bottem line.
All I wanted to do was see how many others are experiencing the same thing?
simply, sell your phone, use the money to buy out of contract?
Isn't it nice of Sprint to remove a post--lock/delete it??? Wrong forum or not, AT&T MOVES the post to another forum RATHER THAN locking/deleting it. So employees on here, don't you think that sounds more reasonable that locking/DELETING something that someone has to say?!
Message was edited by: mquintana7
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