Rants and Raves

I apologize for the treatment your received at the store. Please write me  a private message with your phone number, account pin or answer to the security question and the address and number to the store that this happened at, and the reps name if you remember. I will see what can be done for you regarding replacing this device. I look forward to hearing from your soon.

Please see the post prior to your last one.

I am in the same boat as you I've been with sprint for over ten years thou. I have had my rant replaced 4 times now and it's the same problems every time freeze, power off,can't answer calls,calls going right to voicemail for no reason. I have called customer service numerous times now about this phone they say got to be 6 times one time 4 the next if I replace it again it will be on another carrier. All I wanted them to do was replace this defective phone with a different model so much for being a premier customer. They offer me 10 bucks off my bill for a year **** I could buy a phone for that why not just replace my dead phone and keep me happy? Sprint does not care about existing customers any more I noticed that when they bought nextel it has been a downhill slide since then. the sprint stores are full of liars too I was told by the guy who replaced mine last time that "if it broke again he would replace it with a different model because it is unacceptable that you have to keep coming back for a new phone every 4 month's" well I go into the store yesterday and he is there I say hi I had this phone replaced by you 4 months ago and it broke again same problems as before with a few new ones. He all a sudden tells me he can't replace it with a diff model because sprint will have a compliance problem with the store I call BS tell him you lied to me then and that is bad business practice he doesn't care tells me sorry can't help you. I call sprint customer care they feed me a line of B/S about you can get your upgrade in Feb. Well what the **** am I supposed to do till then? I am losing money with this phone not working it is a business phone as well as personal for my snow plowing business. They could have cared less they suggested SUGGESTED!! I leave sprint!! I was shell shocked 10 years and this is how i get treated? 1900.00 a year for phone service and this is the repayment I get for remainig loyal to a company??

Erika is no longer a member of this forum, She hasn't signed in for 6 months. How about getting EHC to help?

Please feel free to send me a PM with your account and contact information; include a link to this discussion and I'll forward to Care. Thanks.

What is funny (abeit in a very sad way) is that the reveiws on this website for the Samsung Rant says it all. In the first 20 I pulled up, 10 have the same problems my daughter has: freezing, shutting off, apps inoperable, lost or not received calls and texts... We bought this phone for my 15 y. o. She was very pleased with it...at first...then it started this circus. We are on our 4th and last. I really do like my Palm Treo 755p, and my husband loves his Samsung Instinct. The service on these 2 phones are wonderful. However, we will most likely be cancelling our service with Sprint due to the ineptitude of its employees and their failure to uphold their end of our new 2 year (only about 9 months into) contract. We have spoken to CS, TS and Retention.  All to no avail. Would SOMEONE at Sprint step up to the plate and solve these problems?

As a side note, they don't sell the Rant anymore. They have the Exclaim that people are now starting to complain about freezing up. Gee, go figure...

AS AN ADDED BONUS, THESE ARE FROM A THIRD PARTY BLOG, THE LAST ONE IS THE BEST... (5 stars given at 3 months, and a little over 3 months complete turn around)

get ANY other phone but this one!   September 9, 2009
lilmonster (San Diego, CA USA)
1 out of 1 found this review helpful

I bought this phone because I use my line for business calls and wanted something where I could respond quickly (and that looked good). Unfortunately this phone is a complete waste of money. The first time I complained Sprint told me it was 32 says, ie. TWO DAYS too late to get a replacement. The second time they took pity on me. So I have already replaced it once (missing a chunk of a workday to sort the issue), and the replacement has the exact same problems.

These issues are:
1) phone freezes up

2) phone doesn't ring!!! (this is a huge problem, as you can imagine) Voicemails may pop up an hour later, sometimes many hours later.

3) phone doesn't deliver text messages- sometimes I get them, sometimes not at all. When I get them they may be hours late. I know because i will receive something like 10 messages from different people all at the same time.

Those were my main complaints, but if you're surfing media this is not the phone for you. the internet takes forever to load up (I have nothing stored on my phone, so it's not a memory issue) and graphics are poor. Email is difficult to set up/send outgoing. I could basically read my emails but not respond to them. Awesome. Also, the number of emails you could read was limited. As a businessperson, this is not a phone I would recommend to anyone who requires communication with the outside world.

I found myself warning people not to call me! That's no good, especially when you pay handsomely for your phone and service. I'll be lining up at the Sprint store AGAIN tomorrow. The frustrations of this phone were enough to make me reconsider the service. For the price of breaking my contract I could get a working phone from someone else!

Hoping Sprint will solve my problem tomorrow.

Choosing this phone was a mistake   June 19, 2009
J. Cryer
1 out of 1 found this review helpful

My problems with the Rant are that the phone often freezes or locks up, there are all kinds of dead zones when using navigation or any other 3G services, the buttons on the front were made for the hands of 13 yr old girls, the battery life is unimpressive, the camera's shutter speed is a good 5 seconds (but still doesn't capture very good images), the speaker for both phone calls and listening to music is weak, and the phone **** dials way too often.

Read the other reviews for the good specs. There are a lot of cool things about this phone, I just don't use all of them. I guess its an alright deal for $50 with the plan, but its probably worth it to spend the extra money that you will be locked into for 2 years (unless you want to pay full price off your plan).
Anyway, get it if you're a tween, stay away if not.

Good Phone... Phony Service   April 13, 2009
M. Romeo
2 out of 2 found this review helpful

The phone itself is good. However, as other reviewers have stated, the phone quickly runs into LCD problems. When you attempt to have those problems repaired, the service area attributes the problems to physical damage even though no crack is actually on the phone.

Samsung needs to fix the LCD problems with this phone.

Horrible Phone   April 13, 2009
Ariccsr
2 out of 2 found this review helpful

This is a horrible phone. I got my first Rant around October 2008 and since then my cellphone company had to replace my Rant 4 times because it would lock up. The navigator would not work. It would not open the internet. Did I say it would lock up and turn itself off. This is a horrible phone and as I stated I have had 4 replacements since October 2008 and today is April 13, 2009 and I had to go to my cellphone provider today because it is starting to do the same old lockup and freeze **** AGAIN. I would not buy this phone again if I had to do it again!!

An easy-to-use, quality texting phone with lots of features   March 1, 2009
Trillian (San Diego, CA)
5 out of 5 found this review helpful

I have owned the Samsung Rant for about 3 months now, and I have been deliriously happy with it from almost the first week I've owned it. I can tell you that it has a lot of useful features, and that it has provided reliable coverage and signal quality. But should YOU buy this phone? Will you be happy with it? It entirely depends on what you want in a cell phone. Surprisingly, it also depends on what you want in a service plan.

One thing to be aware of when buying this phone is that it's probably the most advanced phone you can buy that is NOT classified as a "smart phone". Why do you care about this? Because Sprint does, and buying a smart phone affects the kind of contract you are locked into if you're going the "free phone" route. If you buy a real "smart phone" (Palm Treo, Blackberry, etc) you must subscribe to one of the fancier Power Vision internet plans to be able to get the discount on the phone. This can cost an extra $25 a month at minimum. But if you get something that isn't a smart phone, you can subscribe to these plans if you like, or keep your budget plan and use the phone for texting only, which is much much cheaper. The bottom line: buy the Rant and you're not locked into having to pay for internet service like you would if you bought a fancier phone.

Many good/bad points about the phone have already been mentioned, but I'll include an additional set here:

Why you would want this phone:

Texting: This phone is an outstanding choice for those who still want a basic phone but are tired of relying on the T9 software to tap out text messages on a numeric keypad. Sliding out the QWERTY keyboard automatically puts the phone in text mode, and you still have use of the numbers (as numbers) on the front of the phone when you're texting.
Text messages are arranged by thread, so you can see entire conversations with the same person at a glance, instead of fragments of conversation arranged by send/receive time.

Email: Yes you can use the phone in internet mode to access Hotmail, Gmail, or other email services, but did you know you can check your email at work with one click? If you sign up for Sprint's Mobile Email service ($10 a month), you can set the phone to work with your Microsoft Exchange server at work and automatically display your inbox. I have tried this feature, and it's one of the best things about the phone - it works flawlessly. When you send email to colleagues through this feature, the email will show up in your sent folder at work as well. You can also have the phone set to notify you when you receive email.

Voice dialing: I've loved Samsung phones forever, mostly because they have the most accurate voice dialing technology on the planet. Hold down the talk key and the phone will go into voice mode. You can tell it to call a person, a phone number, or use other voice-activated functions, and it responds accurately, and with no pre-training whatsoever. In all the time I have been using the phone this way, it has yet to make a mistake. This feature is built right into the phone, so you don't have to sign up for Sprint's own version of voice dialing.

The carousel: This originally sounded like a gimmick to me, but I quickly changed my mind. The carousel is a toolbar on the bottom of the screen that you can customize to access features of the phone (or internet-related features) quickly and easily. My only gripe about it is that Sprint sets the minimum number of tiles (pictures on the carousel that lead to different functions) so that you must include internet applications, even if you're not subscribing to the internet. You can set your phone so that it doesn't connect, but I'm sure they're hoping you don't do that so you'll access the internet and rack up charges.

Why you may want to pass on this phone:

Internet interface: If you're big into the internet, you may find the lack of touchscreen on this phone too constraining. Being an EV-DO phone, it is faster than the older models but doesn't compare to the speed of a Treo or one of the other smart phones. TV on this phone is watchable, but not quite as seamless as on the smart phones.

Google maps: The Google maps application is part of this phone, but it isn't very user friendly, takes forever to load (1-2 minutes) and does not use your GPS information to map your location as the smart phones do. Sprint has its own version of Sprint Navigation, and I'm assuming they don't want Google to do this because it would eliminate the need to pay money for the Sprint service.

Applications: This is not a smart phone, and cannot run Windows Mobile Office (excel, powerpoint, etc) applications as the smart phones can.

All-in-all, the phone itself is very good for what it was designed for. It gets extraordinarily good battery life, the camera photos are quite good, and its extra features such as the tip calculator, voice memo recorder, dedicated speakerphone button, and micro SD card are nice additions. It's target market seems to be people who are primarily into text, and don't need a lot of internet tools. If this is you, you will probably be very happy with this phone.

THREE-MONTH UPDATE (JUNE, '09): Wow, I've been fighting with this phone so much, I can't believe it's only been 3 months since I bought it. Want to be embarrassed? Get a Rant! If you hit the "speakerphone" key in the middle of a phone call, half the time the Rant cuts the call off and dials up another number from your contact list - suddenly you're talking to someone you don't expect and YOU called THEM. The alarm clock has failed to go off several times when i've set it (thank goodness I was using it as a backup alarm at the time). The best one yet is the phone locking itself up in ringing mode! I hadn't yet figured out how to take the battery out, so for almost 45 minutes I was wandering around the store with my purse vibrating. Sprint has given me free internet to keep me as a customer because I complained so much about the phone's tendency to access the internet whenever I scrolled through the carousel menu. I didn't want a data package but was being charged for data anyway. When I asked the guy how to stop the phone from doing this, he tells me that I can disable internet service but that will interrupt text messaging too. Hello? This phone is built for texting, otherwise why would I have bought it? The rant shape is cute, but not practical in the least, and I've found it inconvenient to carry around at work when I needed the phone close. I'm sure there are better phones out there, I'm just going to have to start looking for one.

Message was edited by: PyxienTX