Hero by HTC

The display Hero in my local Sprint store had paint missing on the Phone Button and End Button... LOOOOL!! It looked like a blob of green for the Phone Button and a blob of red for the End Button

Message was edited by: acp5533

I bought my HTC Hero with Google back on Nov 19th and it took only a month to start chipping...i called sprint and they said it was all cosmetic and that it would not be covered under warranty....anybody else have better luck trying to get this issue solved?

Mine is doing this too.. I bought mine in nov.. but let's just say-- NOT the biggest fan of the device having come from an iphone.. Sprint internet used to seem fast on my treo 650.. but the iphone surfs better on tmobile edge than hero on sprint... boo.. I'd actually not mind so much if the flash they promised me really worked for something other than advertisements..

bah...

I was just preparing to sell this thing and I noticed this peeling.. i have a total of maybe.. MAYBE 5 hours of holding this thing in my hand.. REALLY this is just the cherry on top for my dislike of the quality of this phone. Mine hasn't flaked off, just lifted.. crossing my fingers i can glue it down..

That's be great if they found a way to fix it - I wonder how though - without sending it in...  Once they did, I'd probably sell it, this phone requires way too much babysitting, on top of this, my end key feels like sandpaper...  Funny, when I had my blackberry, it took care of me - wtih the Hero (six months into it) its the other way around...  Granted, it is more fun..

Yout want Sprint to replace your phone, call them up and tell them you're having a Ring lag problem or you're having touchpad lag, they'll have you reset the device once and then say "it must be a hardware problem" and swap your phone out.

You need to know how to approach the problem with them.

Of course if Sprint and HTC actually listened to their customers and looked into the bugs that people are complaining about then they won't swap the phone out for a software issue instead they'd FIX THE F*#@&#@* PROBLEMS!

-TL

Message was edited by: Moderator

Message was edited by: Time_Lord

Dishonest?  not really you'll find a problem on the phone that's a software issue, either ring lag or touchpad lag, bluetooth issues, sms  etc, Sprint's techs will walk you though, resetting the phone or something similar which will solve the problem for a few days at which point you call back a second time and they'll simply replace the phone thinking "it must be a hardware problem because we don't know of any software issues like that"  oh save yourself some time, tell them that you've already reset the phone twice and the problem returned.

Done, you have a new phone, they've replaced mine 4 times so far for those reasons.  I never had the paint chipping problems or the dust problems and have never been charged the $75 fee.  Even if I was charged the $75 fee I would simply tell Sprint that it was their tech that chose to replace it based upon my problem description not my idea.

Oh, for the 3nd replacement I went into the store after having Sprint support open a ticket for me (don't remember what it was called) saw the tech, told him what was happening, his response "yeah I have the same problems with mine and there is nothing I can do but swap the phone, you'll receive a replacement in a couple of days, have a nice day"

Sprint- This is wonderful support isn't it?  You should be able to do much better and FIX THE PHONE!!!!  Then again overnight shipping is $15 to $20 a shot? Keep spending money see if I care!

-TL

Get used to it. My "end" key lasted about 3 weeks (I got the phone when it released and noticed the problem while on vacation so I have a good idea of the dates).  The "phone" key is doing better, it's just about to blow. I don't use the phone features very much!

Same paint chip issue on my Hero.  They might have to issue a re-call like Toyota.