Wait a minute. That sprint chat session says that the most recent ROM version is 1.21.651.4

My phone (with hotfix for 2010 SMS applied) is still at version 1.21.651.3

The Support page for the device still says version 1.21.651.3

I don't know too much about all the numbers in these "versions" and what number we would be expecting to see at 6.5, (obviously, as I was confused earlier...) but why would the Sprint support rep say that it is on 1.21.651.4?

Sprint wonders why they're in 3rd place. Because of keeping customers in the dark until they abandon ship.

This is the first PPC that I've owned with them, and I've owned a number, that is "supposedly at sometime" getting

an upgrade.

http://support.sprint.com/support/article/Find_and_update_the_software_version_on_your_HTC_Touch_Pro2/case-ye186054-20090915-140303?&INTNAV=SU:DP:HDIA

Still says 'planned update' end of quarter 2010

We deserve this update and it is a ***** up. Not trying to insult anybody but Sprint costumer service rates higher than Verizon ATT and Tmobil in all the national surveys. Its their phones that are rated lower in the surveys and that is because all the hype surrounding the other phones. The better systems do not always win. Look at Internet explorer beeting out all the other better browsers.

I just spoke to customer service, tech support, and advance tech support, and they all said they dont have a release date for the touch pro 2 yet. Some even said they were working on updates for April. I spoke with serveral people and they have know clue when the update will be available. So im guessing that article was a fake.

I contacted HTC at 1-888-******and was advised that there is not a time schedule for the relase of Winodws 6,5 for the Touch pro.  The Technician advised that the decison to release the upgrade has to be agreed upon by Sprint, Windows mobile, and HTC.  Sprint has to tell both what they want the upgrad to consist of, each organization has to tweak the upgrade to get rid of bugs.  the process has to complete before an upgrade can be released.  Everyone who wants the upgrade need to now contact HTC (www.htc.com), Windows Mobile (www.windowsmobile.com), and Sprint (www.sprint.com or *2 -talk) and voice your desire to receive the upgrade.  HTC regisitered my desire to recieve the upgrade.  If enough people make contact and register theire desire to upgrade, the process could gain a priority status.

Message was edited by: izzyks

Just give it up everybody. Google is betting that we'll all buy the Nexus One when it hits Sprint. (HTC is betting we'll buy the Supersonic...)

"Nexus One, the first wireless phone sold through  Google’s web  store, is planned for Sprint’s 3G Mobile Broadband Network.  Sprint will        announce pricing and an exact availability date soon".

http://www.boygeniusreport.com/2010/03/17/htc-nexus-one-to-hit-the-now-network-sprint/

Direct (official) news release on Sprint's website:

http://newsreleases.sprint.com/phoenix.zhtml?c=127149&p=irol-newsArticle_newsroom&ID=1403426&highlight

Either way, Nexus One or Supersonic, the TP2 is dead.

Message was edited by: madscientist