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@RLCollector, you may very well work for Sprint but after calling several times and chatting 3 times - ALL CSRs have told me I will be able to use my own SIM abroad. My Blackberry 8830 and HTC Touch Pro 2 have done this successfully so not sure why they are changing this policy with the offering of the Iphone. VERY LAME. It seems that with so much conflicting information, there's not really a way we can be sure until Friday I guess. Sadly, even people working for Sprint seem like they've been misinformed or are giving out conflicting info. Did they offer any Iphone training to CSRs? or you? I know normally the CSRs are following a script so I am very curious. One question.....Once your contact ends or if you pay full price for the Iphone, do you know if they will unlock the GSM portion?
@DCAlexandria - thanks for posting that link, however if Sprint's going to make me go through this much hassle, I will just buy an unlocked (contract-free) IPhone next month and change carriers! It's too bad because I believe many more loyal long, time customers will follow suit as well.
Having been a Sprint customer for 10+ years (out of contract since 2008), I will return all 3 Iphones I pre-ordered if they intend to change this policy. As a frequent traveler to Europe (at least 6 times a year), it is a NECESSITY for me to be able use my there....and not have to pay ridiculous roaming charges.The same goes for my European husband who travels every other month abroad for work.
Jessica: Thank you for visiting Sprint. What questions can I answer for you today?
You: Jessica, did you disconnect the chat?
You: I was asking a question about the Iphone 4s and the ability to use my German SIM card while there
Jessica: I am very sorry that your chat was disconnected, I assure you it was not on purpose. I would be happy to assist you with your question about roaming internationally with the iPhone 4S.
Jessica: Let's move this chat and make it a window of its own. It will be out of the way and I can stay with you in case you have any questions or any concerns. Just click on the "Yes" button below and we can continue.
Jessica: Thank you for moving the chat.
You: sure
You: no, I didn't think it was done on purpose
Jessica: The iPhone 4S is international-capable, so it has a SIM card slot for international SIM cards.
You: yes, my blackbery 8830 and HTC touch pro 2 were the same
You: and was able to used overseas
You: just like to confirm if the Iphone 4s will be the sa,e
You: same
Jessica: Yes, this phone is just like those. It has the SIM card slot for you to use an international SIM card while traveling.
You: and I will be able to use my own SIM, correct?
Jessica: You would need to contact the carrier you would be using in Germany to confirm if they have micro-SIM cards to use in that phone while you are there./
You: ok cool...I have one from Germany as I travel there frequently. Thank you
You: so my 2nd question is related to Apple Care +. Unfortunately when I pre-ordered I didn't know what Apple Care + was so I didn't add it
You: will I be able to add this
Jessica: OK sure thing, you're very welcome. The AppleCare+ service is unfortunately only able to be added while placing the order. There is no option from Sprint to add that at a later time, however you can try contacting Apple directly to see if they allow for that.
You: oh no--
You: so no option to add even before activation at the Sprint store
Jessica: I am very sorry for the inconvenience, however at this time for iPhone orders the AppleCare+ must be purchased at the time you place the order.
Jessica: It is not available to add on later, from Sprint at this time.
You: ok, I will try to add at the Apple Store in that case...hopefully they will allow for this
Jessica: I completely understand, that sounds good.
You: ok, thank you
You: that should so it
You: do it
You:
You: thanks for your help
Jessica: You're very welcome, anytime!
Jessica: Is there anything else I can help you with today?
You: nope, I'm all set
Jessica: Sounds good! Thank you for visiting www.sprint.com
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Ok, I chatted with them again, and I got the same answer: NO!!
Jonathan S.: Hi, my name is Jonathan S.. Thank you for your chat request. Please wait while I review your information. Jonathan S.: How can I assist you?
Me: Hi, I wanted to know if I can use a local Sim card on an IPhone when I travel abroad?# Jonathan S.: The sim card slot will be locked and will only work with the sprint provided sim card. M#e: Are you positive about this? My friend contacted Sprint and got just the opposite answer... Jonathan S.: Yes. We were just informed yesterday that the sim card slot will be locked on the phone.
# Me: Ok. So, to use it internationally, one has to pay roaming charges, correct?#### Jonathan S.: Yes. Me: Ok. Thanks.###
