I apologize that you were not made aware of the fact that you cannot add the insurance back onto the device after removing it. Unfortunately, our insurance plans are admistered by a third party insurance company and like all insurance policies, it is hard to add full coverage back on once it is removed. This is true of your car, which requires an inspection before they allow full coverage (if at all), healthcare in the form of 6 month waiting period for a gap in coverage, and unfortunately of phones as well.
I want to take the opportunity to tell you that in August we offer open enrollment for insurance on devices that currently do not have it. The decision is above my pay grade for me to guarantee the program will be in place come august of 2012, but I do not see why not. I also want to inform you of the Equipment Replacement Program (ERP) and the Equipment Service and Repair Program (ESRP). As of this posting, the cost of these are $5 and $4 per month respectively. ERP covers lost, stolen and damaged devices where as the ESRP covers defective devices. Unfortunately, both programs are offered by Asurion and cannot be added after the fact but in the future you can downgrade to one of these to save some money over the Total Equipment Program (TEP) which includes both ERP and ESRP at $9.00 per month.
For more information about the insurance programs visit sprint.com/TEP
Best Regards, -T.
