Dear Joshua, I am sorry you feel this way. We do not replace phones when the issue with them is a manufacturers defect. this information is provided in the Terms and Conditions you agreed to when you started service. No additional information needs to be provided to the purchaser of the phone for activation. If you wish to port out please contact the other service provider for assistance. Thank you for using E-Care, and have a great day! xxxxx Y E-Care Sprint "Where our customers come first!" Original Message Follows: Dear xxxxx I take it Sprint does not want my business and you've made that very clear. My last question is: Since I'm cancelling my service. If I sell my phone on eBay is there any info I need to give the buyer for them to be able to activate the phone. I've decided to go back to T-Mobile, I'm aware of the 2 year agreement, however paying that is not a problem if I can get better service elsewhere. Do I need to call T-Mobile first to port my number or do you guys do that? It's been a fun 5 months but I think I know when I'm not needed as a customer. Thanks -Original Message - Sent: Tuesday, November 06, 2007 7:50 AM To: Joshua Subject: RE: Subject: ID # xxxxx Dear Joshua, Welcome to Sprint, my name is xxxxx and I will be your online specialist. I will be happy to assist you today. I am sorry for any inconvenience you have experienced. As you spoke with our Technical Support department you would have been advised of the options available to you. As the notice provided your with a fix to the update if your phone is not working you will need to take the phone to a Service and Repair Center for a warranty replacement. You can locate the nearest Service and Repair Center at sprint.com and click the link, 'Find a Store.' Please note returns and exchanges can be completed up to 30 days from activation. Once your have exceeded the 30 day period any defects need to be refer back to the manufacturer. Therefore, an exchange can not be processed for you phone. Sprint appreciates your relationship with us, and we look forward to serving you in the future. Thank you for using E-Care, and have a great day! xxxxx Y E-Care Sprint "Where our customers come first!" Original Message Follows: Thanks for your prompt response. However I am a little per perplexed by your response. I've spoken with Tech support and they've clearly stated it's not a fixable issue. Furthermore, there is bland message on the HTC America website which clearly attests to the bad ROM updates and suggests a possible fix in early 2008. I have pasted the exact quote from HTC and a link for your reference. "NOTE: The ROM update version 2.16.651 posted on 10/24/2007 which had Bluetooth fixes has been removed. Update 2.16 caused some unanticipated conflicts in device performance. The Bluetooth fixes will be added to a future ROM update expected in early 2008. If you already updated your device to version 2.16, you can restore your device to the prior version by installing the file posted below. Please bookmark this webpage for future software updates." LINK: http://www.america.htc.com/support/mogul/software-downloads.html I am highly disappointed by your response. I feel my e-mail was not paid any attention and was given a generic response. Please read my e-mail again and confirm from HTC the unfixable issues I have listed. Don't let me down xxxxx. Don't let Sprint down. Thanks for the prompt response. Joshua -Original Message - Sent: Tuesday, November 06, 2007 6:38 AM To: Joshua Subject: Re: Subject: ID # xxxxx Dear Joshua, Welcome to Sprint, my name is xxxxx and I will be your online specialist. I will be happy to assist you today. I am sorry for the problems you are experiencing with your phone. Due to the nature of troubleshooting involved please contact Technical Support through Customer Care at *2 from your Sprint PCS phone. Sprint appreciates your relationship with us, and we look forward to serving you in the future. Thank you for using E-Care, and have a great day! xxxxx Y E-Care Sprint "Where our customers come first!" Original Message Follows: Body: ======================================================================== Name: Form: Ask A Question Learn OR Feedback and Suggestions - Learn Topic: Equipment Contact Number: xxxxxxxxxx ======================================================================== Question: I've been with Sprint since July. Needless to say I love Sprint. However, I've been very dissapointed lately with the lack of an update to fully resolve the issues of my Sprint Mogul 6800. The number 1 issue is the bluetooth problem. When you released the 2.16 ROM update it made the bluetooth issues worse. Now the device just drops the connection to my headset. I applaud Sprint for admitting that the update was flawed. Very few companies would do that. However, it looks like the update also caused some other minor memory issues and device freezes. Even though you have posted on the HTC website that an update will be released sometime in 2008, I feel it is too long a time frame to wait. As you can see from my billing, I've been a good paying customer and intend to continue but at the same time I'd like Sprint not to ruin the so far good relationship by replacing my handset. After reading numerous reviews on the internet, it appears that the issues beknown to the Mogul are not apparent on the Touch. Though the Touch doesn't have a keyboard I am willing to live with it. Furthermore, even if I have to pay the difference of the tw phones it will be fine by me. So! What can Sprint do for me? Thanks Joshua ========================================================================
-
Like (0)
