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Anyone else ready to switch??
I was a SPRINT customer for over 25 years - got absorbed into TMobile when Sprint got bought out. I'm ready to be done. They keep adding new fees - per line, each month! For what? For the crappy customer service I get? I call to ask about these new fees and I'm transferred multiple times, disconnected, and on hold for more than 2 hours. I email - I get no response. There isn't a live chat function, so I really just don't know what to do anymore. I would like to get some account information about transferring my service, but can't seem to get anywhere with customer service. How is everyone else taking this and if you're reaching out and getting a hold of customer service, how are you doing it?
BJSinger76
Visitor
9 minutes ago
26Views
0likes
1Comment
Unable to see connected devices on Home Internet App
I'm having issues being able to see the connected devices through the T-Mobile Home Internet App. Keeps telling me the gateway did not respond and to restart it if the problem persists. I have restarted the modem. Uninstalled and reinstalled the app more than once and it still does not work. Does anybody have any resolution to this or has anybody had this issue? It would also be nice to be able to see the devices away from home, but you can only do it if you're connected to the modem, which I thinks sucks
phutto74
Newbie Caller
2 hours ago
6.7KViews
1like
12Comments
T-Mobile Fiber nightmare
I am sorry to say that we decided to switch to T-mobile fiber in Jan 2025. Installed and activated in Feb 2025. The installation was not easy going. T-mobile representative had no understanding of installation nor equipment to be installed. Told it was a 1 day installation which took multiple days. We had a technician show up at our house around 9pm on a Sunday night asking if he could do the install. He was told no that there was a scheduled date and time for Saturday at noon. He returned 7pm Monday night and asked if this was a better time. Our original installation date was move a week so we could try and figure out exactly what needed to be done. We told one of the techs we did not want any holes in the walls or anything mounted on our living room wall. Wall plate from existing internet provider was to be removed and cable to come out of that hole. Technician drilled hole above wall plate and mounted a box crooked and was getting ready to mount the modem. T-Mobile fiber service was terrible. In just a few weeks of service we had 6 outages that we knew of. One which was out for almost 24 hour. We scheduled for a damage estimator with T-mobile to repair holes in the wall which never showed up. We canceled service to only have T-mobile come to our house while we were not home and start running a new fiber line to the front of our house under the living room window. Tmobile is telling us we need to deal directly with their subcontractor for the damage and there is nothing they can do for us since we canceled service. This is the worst experience I've ever had with a utility company. I would not recommend T-mobile fiber. Service and support is not what you would expect from Tmobile.
Chriswt
Newbie Caller
3 hours ago
132Views
1like
1Comment
Sync N Drive - getting notifications even with notifications turned off.
This started happening this weekend. I have 3 cars, I keep the trip notifications turned off because I do not want to see them all day long. Suddenly this weekend they started sending Trip start and Trip end alerts for all 3 cars. I checked the app and all notifications are turned off, I have re-started the phone and logged out of the phone and back in, but the alerts continue. I also get random seat-belt alerts even though I am wearing my seat belt. How can I stop these alerts that I should not be getting anyway?
ramboton
Visitor
6 hours ago
9Views
0likes
0Comments
Home Internet and IRS free file fillable forms
I'm not able to sign in to the IRS free file fillable forms site to file my taxes when I'm connecting through my T-Mobile internet. I can connect through my work internet connection or by using a hotspot at home, but the same laptop over T-Mobile internet does not connect. Anyone else notice this problem?
jonwp
Network Novice
7 hours ago
177Views
0likes
2Comments
Spring is in the air and so is the dust.
1 MIN READ Spring cleaning doesn’t have to feel like a chore—especially when your phone becomes your ultimate cleaning companion. One of the simplest yet most effective ways to stay motivated is by turning up the tunes. Create a high-energy playlist or stream your favorite upbeat music to keep your spirits high and your feet moving as you tackle dust bunnies and clutter. Music transforms the atmosphere and helps time fly, making scrubbing the bathtub or reorganizing the closet feel more like a dance party than a duty. Beyond setting the vibe, your phone is also your personal organizer during spring cleaning season. Use list-making apps like Google Keep, Todoist, or Apple Reminders to break down tasks room by room, so nothing gets forgotten. And for that extra edge? Use your phone’s camera to snap “before and after” photos. Not only does it help you see your progress (which is incredibly motivating), but it also serves as a visual checklist of what still needs attention. With your phone in hand, spring cleaning becomes smarter, more efficient, and maybe even a little fun. Share your favorite ways to use your phone to stay motivated in the comments.
HeavenM
Community Manager
7 hours ago
44Views
1like
0Comments
Email support -- selfish, greedy, time wasting
What else can it be, but selfish, greedy uncaring -- to NOT make available to the public a PUBLIC support email (and system to manage it) -- NOT (time wasting) Chat, nor texting (some, me, don't text, and don't want to), not voice telephone (some don't hear well and wastes time waiting on "ignore", too), not USPS paleolithic "messaging" (wastes time, trees, and distilled dead dinosaurs). AND then selfish, greedy uncaring T-Mobile sends time wasting texts and EMAIL (to just benefit them) to "refill your account (which?) -- with NO phone # -- when you have 3 accounts -- AND ALL have a positive balance. T-Mobile provides customers with email service -- but then won't use email to benefit customers -- and instead prefers to knowingly, intentionally, selfishly, waste customers time to enhance their greedy profits. How can those that prefer to use EMAIL to communicate (when in no hurry) get T-mobile's attention -- other than ask that they ask for it here?
DruW
Roaming Rookie
7 hours ago
18Views
0likes
0Comments
project 10 million
It won't let me use my current email address that I have with T-Mobile. Is anyone else running into the problem of not wanting to make a new email account? Or am I the only one with this problem. A phone rep told me I could use it and the people in store had no idea what project 10 million even was. I don't get it
Solved
Janae
Newbie Caller
8 hours ago
3.8KViews
1like
11Comments
how to leave a good customer service review?
I am hoping to leave a review about some excellent service I received. I thought a survey would begin after the call, but it never came. Is there a way for me to leave a positive review for an employee if they provided me with their name@T-Mobile?
Solved
GB45
Newbie Caller
18 hours ago
customer service
good_service
t-mobile
15KViews
3likes
114Comments
Int'l trip to US — when to activate eSIM?
I live in Japan and will be traveling to CA next week, and I plan to buy a $50 prepaid eSIM mobile plan for my iPhone 15 Pro Max. My iPhone currently uses a physical SIM card because it was purchased in Japan. Since the only way to get the eSIM is to have an internet connection, it seems only logical I should put it on my phone now. But my question is, when should I activate it? I would think that activating it the morning of my trip, before I depart, while I am still in Japan would make sense, because then it would be good to go when I arrive in the US later that day. But I would only want to activate it and not allow it to connect to the internet because if I am in Japan, it probably would switch to "Roaming" right? And I wouldn't want that to eat into my plan. So is it okay to activate the eSIM on my iPhone 15 Pro Max the day of my trip while in Japan? And how should I go about that? Do I switch off Cellular, connect via WIFI, get the eSIM, then activate it? Or does cellular need to be active? If it needs to be active, then wouldn't there be a problem (eating into my plan due to roaming) because I am outside the US? Any detailed advice you can offer on this point would be greatly appreciated. Thank you!
JDW0
Newbie Caller
22 hours ago
81Views
0likes
10Comments

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switch??","conversation":{"__ref":"Conversation:conversation:191297"},"id":"message:191297","revisionNum":1,"uid":191297,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:214130"},"metrics":{"__typename":"MessageMetrics","views":26},"postTime":"2025-04-14T12:44:06.718-07:00","lastPublishTime":"2025-04-14T12:44:06.718-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I was a SPRINT customer for over 25 years - got absorbed into TMobile when Sprint got bought out. I'm ready to be done. They keep adding new fees - per line, each month! For what? For the crappy customer service I get? I call to ask about these new fees and I'm transferred multiple times, disconnected, and on hold for more than 2 hours. I email - I get no response. There isn't a live chat function, so I really just don't know what to do anymore. I would like to get some account information about transferring my service, but can't seem to get anywhere with customer service. How is everyone else taking this and if you're reaching out and getting a hold of customer service, how are you doing it? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"757","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:95689":{"__typename":"Conversation","id":"conversation:95689","topic":{"__typename":"ForumTopicMessage","uid":95689},"lastPostingActivityTime":"2025-04-14T16:23:54.106-07:00","solved":false},"Forum:board:gateways-devices":{"__typename":"Forum","id":"board:gateways-devices","displayId":"gateways-devices","nodeType":"board","conversationStyle":"FORUM","title":"Gateways & Devices","shortTitle":"Gateways & Devices","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:93002":{"__typename":"User","uid":93002,"login":"phutto74","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:93002"},"ForumTopicMessage:message:95689":{"__typename":"ForumTopicMessage","subject":"Unable to see connected devices on Home Internet App","conversation":{"__ref":"Conversation:conversation:95689"},"id":"message:95689","revisionNum":1,"uid":95689,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:93002"},"metrics":{"__typename":"MessageMetrics","views":6715},"postTime":"2024-01-29T15:57:45.000-08:00","lastPublishTime":"2024-01-29T15:57:45.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I'm having issues being able to see the connected devices through the T-Mobile Home Internet App. Keeps telling me the gateway did not respond and to restart it if the problem persists. I have restarted the modem. Uninstalled and reinstalled the app more than once and it still does not work. Does anybody have any resolution to this or has anybody had this issue? 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Installed and activated in Feb 2025. The installation was not easy going. T-mobile representative had no understanding of installation nor equipment to be installed. Told it was a 1 day installation which took multiple days. We had a technician show up at our house around 9pm on a Sunday night asking if he could do the install. He was told no that there was a scheduled date and time for Saturday at noon. He returned 7pm Monday night and asked if this was a better time. Our original installation date was move a week so we could try and figure out exactly what needed to be done. We told one of the techs we did not want any holes in the walls or anything mounted on our living room wall. Wall plate from existing internet provider was to be removed and cable to come out of that hole. Technician drilled hole above wall plate and mounted a box crooked and was getting ready to mount the modem. T-Mobile fiber service was terrible. In just a few weeks of service we had 6 outages that we knew of. One which was out for almost 24 hour. We scheduled for a damage estimator with T-mobile to repair holes in the wall which never showed up. We canceled service to only have T-mobile come to our house while we were not home and start running a new fiber line to the front of our house under the living room window. Tmobile is telling us we need to deal directly with their subcontractor for the damage and there is nothing they can do for us since we canceled service. This is the worst experience I've ever had with a utility company. I would not recommend T-mobile fiber. Service and support is not what you would expect from Tmobile. 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I have 3 cars, I keep the trip notifications turned off because I do not want to see them all day long. Suddenly this weekend they started sending Trip start and Trip end alerts for all 3 cars. I checked the app and all notifications are turned off, I have re-started the phone and logged out of the phone and back in, but the alerts continue. I also get random seat-belt alerts even though I am wearing my seat belt. How can I stop these alerts that I should not be getting anyway? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"528","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:188154":{"__typename":"Conversation","id":"conversation:188154","topic":{"__typename":"ForumTopicMessage","uid":188154},"lastPostingActivityTime":"2025-04-14T11:36:01.491-07:00","solved":false},"User:user:208886":{"__typename":"User","uid":208886,"login":"jonwp","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:208886"},"ForumTopicMessage:message:188154":{"__typename":"ForumTopicMessage","subject":"Home Internet and IRS free file fillable forms","conversation":{"__ref":"Conversation:conversation:188154"},"id":"message:188154","revisionNum":1,"uid":188154,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:208886"},"metrics":{"__typename":"MessageMetrics","views":177},"postTime":"2025-03-24T11:52:23.061-07:00","lastPublishTime":"2025-03-24T11:52:23.061-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I'm not able to sign in to the IRS free file fillable forms site to file my taxes when I'm connecting through my T-Mobile internet. I can connect through my work internet connection or by using a hotspot at home, but the same laptop over T-Mobile internet does not connect. Anyone else notice this problem? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"308","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191290":{"__typename":"Conversation","id":"conversation:191290","topic":{"__typename":"BlogTopicMessage","uid":191290},"lastPostingActivityTime":"2025-04-14T11:35:34.104-07:00","solved":false},"Blog:board:blog-and-updates":{"__typename":"Blog","id":"board:blog-and-updates","displayId":"blog-and-updates","nodeType":"board","conversationStyle":"BLOG","title":"Blog and Updates","shortTitle":"Blog and Updates","parent":{"__ref":"Category:category:magenta-lounge"}},"User:user:7":{"__typename":"User","uid":7,"login":"HeavenM","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Community Manager","color":"E20074","rankStyle":"FILLED"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/images/dS03LVBQWkkzcQ?image-coordinates=170%2C0%2C2664%2C2493"},"id":"user:7"},"BlogTopicMessage:message:191290":{"__typename":"BlogTopicMessage","subject":"Spring is in the air and so is the dust.","conversation":{"__ref":"Conversation:conversation:191290"},"id":"message:191290","revisionNum":1,"uid":191290,"depth":0,"board":{"__ref":"Blog:board:blog-and-updates"},"author":{"__ref":"User:user:7"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"Let your phone be your partner for freshening things up. ","metrics":{"__typename":"MessageMetrics","views":44},"postTime":"2025-04-14T11:35:34.104-07:00","lastPublishTime":"2025-04-14T11:35:34.104-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Spring cleaning doesn’t have to feel like a chore—especially when your phone becomes your ultimate cleaning companion. One of the simplest yet most effective ways to stay motivated is by turning up the tunes. Create a high-energy playlist or stream your favorite upbeat music to keep your spirits high and your feet moving as you tackle dust bunnies and clutter. Music transforms the atmosphere and helps time fly, making scrubbing the bathtub or reorganizing the closet feel more like a dance party than a duty. \n Beyond setting the vibe, your phone is also your personal organizer during spring cleaning season. Use list-making apps like Google Keep, Todoist, or Apple Reminders to break down tasks room by room, so nothing gets forgotten. And for that extra edge? Use your phone’s camera to snap “before and after” photos. Not only does it help you see your progress (which is incredibly motivating), but it also serves as a visual checklist of what still needs attention. With your phone in hand, spring cleaning becomes smarter, more efficient, and maybe even a little fun. \n Share your favorite ways to use your phone to stay motivated in the comments. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1160","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:191286":{"__typename":"Conversation","id":"conversation:191286","topic":{"__typename":"ForumTopicMessage","uid":191286},"lastPostingActivityTime":"2025-04-14T11:02:12.067-07:00","solved":false},"User:user:130944":{"__typename":"User","uid":130944,"login":"DruW","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Roaming Rookie","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:130944"},"ForumTopicMessage:message:191286":{"__typename":"ForumTopicMessage","subject":"Email support -- selfish, greedy, time wasting","conversation":{"__ref":"Conversation:conversation:191286"},"id":"message:191286","revisionNum":1,"uid":191286,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:130944"},"metrics":{"__typename":"MessageMetrics","views":18},"postTime":"2025-04-14T11:02:12.067-07:00","lastPublishTime":"2025-04-14T11:02:12.067-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" What else can it be, but selfish, greedy uncaring -- to NOT make available to the public a PUBLIC support email (and system to manage it) -- NOT (time wasting) Chat, nor texting (some, me, don't text, and don't want to), not voice telephone (some don't hear well and wastes time waiting on \"ignore\", too), not USPS paleolithic \"messaging\" (wastes time, trees, and distilled dead dinosaurs). AND then selfish, greedy uncaring T-Mobile sends time wasting texts and EMAIL (to just benefit them) to \"refill your account (which?) -- with NO phone # -- when you have 3 accounts -- AND ALL have a positive balance. T-Mobile provides customers with email service -- but then won't use email to benefit customers -- and instead prefers to knowingly, intentionally, selfishly, waste customers time to enhance their greedy profits. How can those that prefer to use EMAIL to communicate (when in no hurry) get T-mobile's attention -- other than ask that they ask for it here? 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Is anyone else running into the problem of not wanting to make a new email account? Or am I the only one with this problem. A phone rep told me I could use it and the people in store had no idea what project 10 million even was. 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