WHY do we need to have this discussion at all? What is wrong with Sprint, with all the millions of dollars that you make, that you find the need to extort even more money from us unneccesarily.?
Businesses that want to retain customers & customer loyalty, as well as build a reputation for great service and fair fees should go out of their way to do more for their customers, NOT less.
If you know how to dial a phone, you know how to talk, therefore you know how to leave a message. It's not complicated. And guess what, if they don't know, they can call you and ask for help.
It isn't enough that we sit on hold for endless hours just to waste more of our talk time dealing with your incompetent representatives? You should go out of your way to make things easier, quicker and more time efficient if you want to keep those of us you have. With the bad rep you are already getting from your current customers, as honest as it may be, you should be going out of your way to make it better, not leave it the same or make it worse.
Take out all the rediculous voicemail prompts & let intelligent people do what they need to. I assure you, if someone doesn't know by now how to leave a message, the receiver doesn't want to talk to that person!
