Samsung Instinct

1. Screen Lock for ALL CALLS, not just to Customer Service

2. Fix the problem with the phone freezing up when it gets a voicemail

3. Fix the wierd random resets when texting.

4. Fix the "!" replacing the caller images in Speed dial and contacts.

5. Fix the Music Player that you broke several months ago.

Here is a copy of needed fixes, posted here.

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There have been a variety of known issues about the Instinct, which, even after up to a year, still have not been fixed.

1. Calendar: Has entry limitations and only syncs with OWA/Outlook.
2. 1. How hard is it to modify the software to communicate with Google Calendar or Microsoft Live Calendar? I'm not being sarcastic, I was just currious.Tech support can't give me an answer. Some will forward my suggestion to include google (or say they will) and others say that they have no way of sending suggestions.
   2. I'm glad that Sprint eventually added syncing with OWA, but since I no longer work with the company that gave me OWA, I'm up a creek without a paddle. Read through this whole discussion, and perhaps you will agree that a touch phone put next to an iPhone should implicitly have this functionality, and more!
      
3. Notes: It only allows up to 9 notes.
4. 1. If I have an 8gb card, why does it have that limit? Can notes, calendar, etc. be stored on the card, instead of the phone? (Here is a complaint I tracked down from a year ago.)
5. Apps: Where are they?
6. 1. I read a bit about the Instincts background and it appears that the BREW platform was engineered on the Instinct to alow developers to easily make apps for it and, it appears that it should use java apps no problem. In reality, the developer contest was cancled and the BREW platform is incompatible with ALOT of applications. Oh, and if it's unreasonable that I expect an app store like the iPhone, I would say that it's not my fault Sprint literally put their phone next to an iPhone and said "we're better."
      
7. Calculator: Only calculates to the hundredths place.
8. 1. Seriously? That seems silly to begin with, but if I want to calculate sales task of 8.25%, I would do the following: 1.0825 x (price) = Sales Tax. However, due to this odd limitation, I can't do that.
   2. ***Updated: Converts wrong, according to one user.
      
9. Music Player: Has a song limit, rejects songs with foreign symbols, lists songs by Artist name first, & cuts off song titles.
10. 1. Song Limit: If I have an 8GB card, I better be able to play 8GB of music. This problem has existed for over a year, & is still reported.
       
    2. Rejects songs with foreign symbols: I have some music from foreign authors and it rejects most of the one that include foresign symbols in the song title/ artist name. So, if I build a playlist and come to that song, it warns me that it can't play, asks me if I want to delete, then takes me back to the "My Music" tab instead of playing the next song in playlist. This has happened for a year now.
       
    3. Lists song title, Artists first: If I wanted to sort by author, I'de click on "Artists" from the My Music start screen.
    4. Cuts off text: After so many characters, the title cuts off. So, since artists names are always first, a long artist name can mean you can't read the song name and have to play every single song until you find the right one. I've had a Sprint Customer Service Rep tell me this is a popular request.

All in all, I realize that this is not a business phone and so some of this stuff (Calendar, Notes, Apps, Calculator) is probably not going to be changed. However, when you buy a media phone with a sorry music player, well, that's sorry. On the bright side, I was informed today by a Sprint Tech Rep. that they are working to fix the music limit error (it's a start). (***Update: NOT FIXED)

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• Update: The Music Player is still problematic.

• Video Recording:  I can not record video on my phone. It start, and then will randomly say "Recording Failed." This with a 8GB Kingston MicroSD, which a Samsung representative informed me was specifically tested with the Instinct M800. I've been able to duplicate this issue on other phones and all Sprint Tech Support could tell me is "sorry." ...One of the selling points over the iPhone does not work and all I get is "sorry."
  

Seriously, what is Sprint doing about this??? When a customer spoke to an Associate, saying that he swapped out ONE PERSON 15 Instincts, does that not strike you as odd (read it here)? Sprint, I think you owe us a real good explaination. Of all the issues, the Music Player is the worst because it does not work right and little appears to be done to fix it in a WHOLE YEAR. And again, since the Instinct was put next to an iPhone, I don't think it any bit unreasonable that we Instinct users be so "picky" or "whiney" because we didn't get what Sprint hyped up. The HTC Hero was not  nearly as well advertised as the Instinct, but it is obviously way better and is actually what the Samsung Instinct should have been. These sorts of problems are those I expect of open-source/free software, not something paid for. Ex: I have Gmail and suggest addtional features, but since I don't pay a dime, I understand that my issues may never get addressed. The Instinct, however, has been paid for and was not free. Is there any posibility of trading the Instinct for say the HTC Hero. I would love some Sprint rep to seriously address all this mess.

Please take these things as constructive criticism.

Thanks!

Message was edited by: Eph28-9

jgomez,

What plan are you on? I think all the Instinct plans with possibly the exception of the Everything Plus Referral $59.99 plan should make you eligible as a Premier customer which would allow you to upgrade every 12 months.

Kudoz to JoGomez, this is something i have been arguing for a long time.  Like i said before, people who purchased the HD because the instinct couldnt cut it, in my opinion, bought into Sprint's bait and switch.  Not to mention MDG's comment just proved Sprint's position, I cant believe he even posted that comment, I'm sure it will be deleted.

Im a 3rd party sprint employee and I am embarased the way the instinct was handled, I paid $450 for this phone, how do you think I feel?  Im so ****** off with the way it was handled im actually considering leaving sprint after supporting them for 8 years.

The fact the Sprint used this website to aid in suggestions for the HD and then poo all over the people who help out is unreal.

I should have kept my v3m, that was by far the best phone I have ever owned.

MDG,

I wish to be clear. It is not a personal attack on you or anyone working the forums. Its anger at the situation and nothing more. I just believe that if you pay for something under contract, it better work to specs or better. I don't the the Instinct has. Infact, my touchscreen quit working for 45 mintues this morning. I will have to take my Instinct into a store.

I appreciate your comment but I am really getting frustrated with the Instinct for obvious reasons.

Glad you guys are here, but seriously... Mr. Blue is 100 percent correct. Kudos to him as well

Until later. Peace, yall.

The latest and greatest is always cool, but (as I've mentioned many time before) the Instinct was advertised next to an iPhone in such a way to say "we're better." If it weren't for that, I'd still be disappointed, but I know that you get what you pay for. Plus, my dad got me this phone through his plan, so I am thankful for that. However, the Instinct wasn't just a cool touch phone that Sprint advertised it as, but as their up-to-par competitor of the iPhone. I was looking forward to getting some applications to boost my porductivity (aka syncing my calendar with Google). However, it's Microsoft or nothing, as far as the calendar is concerned (the built in calendar is lack-luster). And now, with not nearly the ammount of advertisement, the HTC Hero is out and does what the Instinct should have done a year ago.

Aside from the whole iPhone deal, the M800 has had many problems and hasn't performed as advertised (TV consisted of slide-show images and nice green tint accross most of the screen, 6 months after release date). So why does this super-awesome media phone still has issues with the music player after over a year? I at least expect that the phone Sprint offers does what it says it does, well. Do you think that is unreasonable, MDG?

...in the words of my brother (paraphrased): I got sick of being let down, so I lowered my standards so that I don't get disappointed.