BlackBerry Smart Phones

Summary: Sprint has recently changed the hardware for all new BlackBerry 8330 Curve phones. This change was made to support Sprint's new standard of using the Mobile Equipment Identifier (MEID) instead of an Equipment Serial Number (ESN) for phone identification. As a result of the new hardware, the way customers receive incoming Multimedia Messaging Service (MMS) messages will look different.

Specialists:All
Customers: All BlackBerry 8330 Curve

Details:

• The new hardware also allows the BlackBerry 8330 to directly receive MMS messages. 

• All BlackBerry 8830 phones with software version 4.5 made before this hardware change continue receiving incoming Picturemail as an Short Messaging Service (SMS) with a link to attachments.

• The hardware change cannot be performed on existing phones. Only new phones come with the updated hardware. 

Actions:

• If customers ask about the different look for incoming messages, assure them their phone is working correctly.
• Explain to them that a hardware change on the BlackBerry 8330 has impacted the way the messages initially appear.