Thank you for your attention to this matter, as I explained on the phone.

On or around the 9/25/2009 I went to sprint store SOUTH BEACH ( 555 WASHINGTON AVE, MIAMI BEACH FL) and spoke with MGR JORGE

I asked for a warranty exchange for my defective USD 598 MODEM, Jorge avised me that he would have a replacement the next day or will somehow have it replaced.

Jorge contacted me to tell me to pick up new card the next day

On 10/9/2009 I noticed a 26 Activion Fee and 160 ETF on said account and also a new line of service.
Apparently JORGE felt free to acivate a new sub without my direct knowlege or authorization, this im sure is against SPRINT POLICY

Now I was willing to over look this and the contract extention but not to pay these fees. As I could have done this any time.

He said he would take this away but after never responded even after he texted me to say the "account should have been credited"

I called jorge and texted him for a few days after and even called him at his new KENDAL MARKET store and he refused to answer or take my calls.

I even left him a voicemail which I have a "recipt confirmation" that he heard on his SPRINT PCS PHONE.

After giving him time to resolve this I called Cust Care and Escalated the issue to a SUPERVISOR ELIZABETH who told me to return the card to STORE and have them cancel the new line. She said she would give me old line back and new card, and credit the 160 ETF and 26 ACTICATION.

The next day on or around 10/15/2009 I returned card to JIMMEZ  @ SOUTH BEACH and it was canceled.

I called ELIZABETH and no card or service has been ordered as she promised.

I called SPRINT STORE and was advised that manager "JAVIER" was aware of this and that he is handing it, whatever that means.

10/21/2009, Today Im called to ALEX to speak before I went to the store or escalted this issue any further to CUST CARE, CORP HEAD QUATERS OR WHOEVER IS IN CHARGE AT SPRINT

I think this is  poor and deceptive business pratices and as such a manager jorge should "man-up" to his reponisblities, this reflects poorly on SOUTH BEACH STORE and SPRINT in general. When you say you are going to do something you should do it and dont try to add new lines or play games to get more activations.

I no longer want nor need another card as I do not want to deal with this service, I will keep my primary phone line I purchased a few months back at the SOUTH BEACH store but If I get these charges and suspended service for this I may move all together to a new carrier as this is absolutely unbelievable how I get treated this way, and get scamed by a sprint "manager"

Since you have both the NEW USB and OLD USB cards I have no use for a line, and I was promised a new line and a week later still nothing so at this point and becuase of this long email, unessary SMS messages and wasted phone calls and valuable time, I think this is a fair deal and a way to to be fair for both of us.

Please credit me by tomo beacuse I need to make a payment to my sprint account and most of the payment due is these fees, lets not make this a bigger deal than it is, because i will take this to the very end as this is not a mistake but a fraud. I am loyal sprint fan and I can provide you at least 3 numbers of people I have sent to this sprint store but after this no longer... So please do the right thing, credit whats rightly mine and call this even.