Well it only took two weeks for someone else to chime in on my situation, it feels good to know that I'm not the only one, even though I don't jump for joy at the fact that big companies ***** their customers.

Just out of curiousity did the documents LG send you document in any way that the phones you sent in were water damaged other than a line of text saying so.

I too share your sentiment, when my contract runs I'll definitely be jumping to the big red ship. I say that with a heavy heart because one of the reasons I've stayed with Sprint is their competitive pricing. Sprint has been taking steps in the right direction with unlimited mobile to mobile with a data plan, and I've always benefited from nights starting at 7 p.m. with no additional costs. Even though Verizon feature for feature compared to Sprint costs more, I've pretty much had enough of Sprint's lack of quality customer support that I'm willing to pay a premium for less features... Now that says a lot...

Sprint needs to step up with how they handle manufacturer warranties, LG is practically getting away with murder with mine, it goes triple for you... I will admit LG has some balls to send three of their janky products back to you and blame their manufacturer defects on you..

Ahh your situation is slightly different. I thought you had sent your phones in to LG.

I'm actually a bit surprised you managed to get sprint to send you new phones at no cost to you, well at least I'm assuming at no cost to you outside of the 30 day period. Funny thing is my phone which is a centro was actually defective, the battery would not hold a charge, fortunately it happened within the 30 days so Sprint sent in a new one, possibly a refurb and I hoped that it didn't happen again. Well something else did happen to my phone the battery wouldn't hold again! So I called and they said to take it up with Palm's warranty because I was outside of the 30 days, lucky it was a false alarm for me because I didn't feel like dealing with manufacturer warranty as you can see why with my brother's LG phone experience.

But getting back to my surprise, you must of heckled them hard to get them to send you a replacement outside of the 30 days. Because I tried to get them to send me a different phone, because I just didn't want to take my chances with the centro puttering out on me before my contract was up. They wouldn't do it because they said I was outside of the 30 days. This brings me back to why I will be switching to Verzion (lol Verizon should pay me) because all my friends who had problems with their phones due to manufacturer defect was handled by Verizon at no cost to them. I actually lost money with the LG phone because I had to pay for shipping it there on top of the cost of the phone which my brother only got 2 months use out of. So I basically payed to tell them it was irrepairable and have them blame the defect on me. Awesome way to do business...

I wish I had the reps you were speaking to that day. The reps I spoke to actually started getting angry at me, which obviously prompted me to raise my voice a little. I tried to stay cordial throughout my phone convo, but when the reps start raising their voice it gets irritating becuase in my head, I'm paying and their yelling at me?

On the flip side I knew it was a losing battle from the start, because they had their policy of 30 days in place to cover their *****. Which is fine, whatever, but it is a stupid policy and one of the biggest reasons why I'm going elsewhere. I didn't try to fight it too much more after they repeated that policy for the third time, even though I think it's complete horse ****. I guess I'm still bitter for paying for a phone that lasted 2 months...

Regarding phone insurance I'm totally against it now, actually my girlfriend had phone insurance with Sprint and I tell you it's a headache even with phone insurance, you go through the same holes you do without phone insurance, and to get them to replace your phone is nothing short of a miracle... What's the point of phone insurance than? Also I've never had the need for phone insurance personally from the 6 years I've been with Sprint and the 2 years I've been with T-Mobile, well maybe I should revise that a bit, because in this instance having phone insurance would have probably help... Probably. However since I know of a company who covers all this at no cost to you w/o phone insurance well, you get the picture.

It's too bad no one else really chimed in on this, as I'm sure we are not the only ones, I do notice when a thread gets large enough some of the Sprint people stop in and say something, or even the phone manufacturers. Oh well.