Hero by HTC

Not quite sure what you're talking about - lack of a response.

We've acknowledged the reported issues.  We've worked closely with the community to document and define some of the issues.

We're working on solutions. 

We cannot comment (never have) on a date for a release for the fixes.

Have we missed any issues? 

@Kice - Are you using a stereo headset or stereo headphones? If you use a stereo headset with a mic, the Hero's stereo output works just fine, I know mine does...

You have to read through the threads before you go off complaining about problems with the device.

Well the marketing materials on Sprint's websit says 'music capable' and HTC's Website says '3.5 mm audio jack'

Both of those statements are true. I doubt the customer service reps will know the difference, which is a problem - but that is hardly a Sprint-specific problem (have you ever been to a Best Buy? I go there for fun just to quiz their reps, they know NOTHING). I'm not defending it, all I am saying is that Sprint is not lying and if you do a little research, the phone will do exactly what you want when paired with the right headset.

I mean, I'm sure you did lots of research before you purchased $400+ Shure earbuds...lol

I see what you are saying, and I even agree with most of it.

There are major problems with accuracy among customer service reps. I was also disappointed that I could not use my 'modest' Sony MDR-EX55LP's that I used to use with my iTouch...but I am also very happy with the Hero and it does not make sense to carry around both when the Hero can serve as a media player, so I had to make a switch... 

I just want to encourage people to search through the threads and make sure that if they are going to file a complaint, that it is warranted...and I'm sure those who would like to make complaints are glad you passed the info along.

None of us would be on here if we did not believe, in some way, that Sprint will read the discussions and take care of the problems.