I sure have. Sprints position seems to be that it is NOT a defect, but is abuse.  Meaning the warranty does not cover it.  It appears to be a mechanical defect.  Sprint does not want to hear that.  The party line is that if anything mechanical breaks, it has to be from abuse.  My hotspot is less than 2 months old.  Note that this is my 3rd hotspot as the first 2 were defective.

HI I have an overdrive HOTSPOT (black one) I just bought 32 days ago - but the battery and case back flew off at the airport (running to a gate) and Sprint will not take it back without the battery. I will sell to you for $150.00 - 50% off-  and Its brand new- I canceled my data service- but stuck with 1/2 of an overdrive. PS; they do not sell battery replacement or parts for this. - let me know. xxxxxxxxxxxxxxx  BY THE WAY- the CUSTOMER service was SUPER RUDE! - and could care less.

[removed personal email]

Message was edited by: dshoem01

Yep-- I just had ANOTHER replaced for this issue.  My first one was replaced about a month ago for the same problem-- the micro-usb connector begins to loosen, then ends up disconnecting from the board.

No abuse here, either-- nor a scratch on it.  

I have had my overdrive less than 4 months. It has overheated, shut down, locked up and late last week the ICB connctor just detached and lodged inside the unit. It isn't me: I have had numerous laptops, phones, etc and NEVER had a connection come loose. The company's expectation is that I will pay $100 for a replacement unit that will no doubt be just as fine as the original. The customer service guy even told me these are all "known issues". WHY should I PAY for their known issues (AKA defective product)? Where is company integrity? If you bought a laptop, and the connectors fell out in 3 months, what do you suppose would happen?  I hate to buy out my contract, but I don't know that I want to pay $100 for more of the same garbage. The sad part of all of this is that when it WAS working, it was great. I am really wondering what I need it for anyway, when I can get email and exchange documents on my phone. I think this is a luxury item I might not need after all. I can always go to a free Wifi spot, too.

Well after spending $75 to ship it up to Sierra's repair in Canada, they shipped me a new one.

Now I'm using cable ties to help take some of the stress of the cable off the connector.

Lame way to go though.

New sprint/novatel mifi 4G due out Feb27. I'm going to change over to it if it looks more reliable.

Plus I can't stand the freakin button turn-on on this Sierra unit.

Should have been a simple software fix.

Yep, my new replacement lasted up til last week. Yes the USB connector BROKE again.

Sierra has the overdrive "PRO" out now, want to see if they fixed this obvious defect.

Tried two stores, and they don't have them yet.

Also the 4g novatel mifi is out now; which I'll probably go with since can't trust Sierra.

Would just drop Sprint altogether and go to Verizon since they at least have LTE in San Diego, but not in Carlsbad yet.

After just 7 months of use, the same thing happened to my hotspot. And I only used this device when i need to travel on business, which has only been a handful of times.  I bought the total equipment insurance and was told it that they would replace it for free if anything broke. Guess I should have be more careful listening to the salesperson at the store. Instead, i need to pay $100 to get a replacement...for a manufacturing defect. Thanks for screwing me over Sprint. You have lost a customer for life. I will never recommend your service. Why can't you act more like Apple. Yes, if the customer did abuse they product, fine, charge them...but if your product is defective...you should make it right.