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5342 Views 6 Replies Latest reply: Jun 5, 2011 5:57 PM by TMESSINA18

rmunyon

2 posts since
Sep 29, 2010

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Sep 30, 2010 11:13 PM

Sprint Mobile Sync error message

I got a new Motorola Renegade V950. Spring Mobile Sync should put the phone numbers into the new phone, but it hasn't. When I click "Contact", "Options", and go down to "Sprint Mobile Sync", I get this error message:

Your Sprint Mobile Sync Status is being updated. Please check back later.

Has anyone gotten this message? How do you get it to go away and get the contacts from the web to the phone?

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Tags: sprint_mobile_sync, motorola_renegade_v950, your_sprint_mobile_sync_status_is_being_updated

JGILBE3
2 posts since
Jun 19, 2008

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1. Dec 22, 2010 5:20 PM (in response to rmunyon)
Re: Sprint Mobile Sync error message

I am having the same issue with my V950, Sprint advised me to take it to a repair store as usual..... Let's hope they can do it

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RMOSTEL5822
2 posts since
Apr 24, 2008

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2. Mar 19, 2011 12:43 AM (in response to rmunyon)
Sprint Mobile Sync error message

I'm having the same exact issue, I'm gone to the sprint store and had to pay $35 for them to get me a new V950 phone and it still doesn't work. I'm so tired of Sprint. I call sprint and put in a ticket, and no one ever calls me back and I call to find out they can't seem to find any ticket. Has anyone been able to get this fixed???

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JGILBE3
2 posts since
Jun 19, 2008

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3. Mar 19, 2011 9:47 AM (in response to rmunyon)
Sprint Mobile Sync error message

Well after I got the 2nd replacement V950 from Sprint and the techs at the store couldn't do anything I just took it home. Get this, about a week later all of a sudden all of my contacts that were on the Sync site magically appeared on my phone. The only thing I did was click to update the mobile sync maybe 3-4 times right when i got the replacement phone.

It looks like the sync service works slow. So give it a shot and wait a week or so.

good luck

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rmunyon
2 posts since
Sep 29, 2010

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4. Mar 19, 2011 10:35 AM (in response to JGILBE3)
Sprint Mobile Sync error message

This is more or less what happened to me. I was ready to drop everything and drive to a city 50 miles away that had a full-blown Sprint store to get this thing fixed, when all of a sudden I started getting messages on the phone that Mobile Sync was working, and sure enough, all my contacts were in the phone over the next hour or so. Ever since then, it has updated any changes within a short time.

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RMOSTEL5822
2 posts since
Apr 24, 2008

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5. Mar 19, 2011 11:02 AM (in response to rmunyon)
Sprint Mobile Sync error message

One thing I find odd is that on the website, if I set all my contacts to on phone then hit sync now, they all are switched to off phone. So I made a new contact and it stays to "on phone" so I will see what that does. But I'm not taking my phone to the sprint store again because it was a waste of money time and gas.

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TMESSINA18
3 posts since
Sep 3, 2008

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6. Jun 5, 2011 5:57 PM (in response to RMOSTEL5822)
Sprint Mobile Sync error message

Why is Sprint hiding a nation wide problem with moble sync. The service for instinct phones jsut stopped working and they can't/won't fix it. They told me the only fix is to replace the phone. Talk about a bait and switch scam.....

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