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3252 Views 5 Replies Latest reply: Dec 4, 2010 5:24 PM by tomdeaver RSS
Madrock22 Newbie 4 posts since
Jul 13, 2010
Currently Being Moderated

Nov 26, 2010 4:25 PM

Samsung Restore Firmware Update

I just updated my Samsung Restore's (SPH-M570) firmware last night(11/25/10).  It reset my Sprint One Click Carousel.  I did not have a problem with this until I realized I could remove tiles, but not add tiles.  Now I can't use my favorite tile, Favorite Contacts, due to this update.  I looked all over the internet for help, no help was successful.  I tried updating the PRL and it said my device must reset the radio.

 

I don't have a data plan.  Do I need a data plan now to add tiles to my carousel?  I was able add tiles to my carousel about a week or so before I updated my firmware(I didn't try within a week but I'm sure I could have), now I can't.  I can't find anything that helps, all that happens when I try to add tiles is that it says "Connecting(for a minute or so)... Could not install (name of tile) Tile".

 

Please help, I desire the use of my tiles once again -Without resetting my phone-.

 

Thanks in advance!



  • tomdeaver Sprint Tech 1,170 posts since
    Oct 12, 2010
    Currently Being Moderated
    1. Nov 26, 2010 4:42 PM (in response to Madrock22)
    Re: Samsung Restore Firmware Update

    Hello. You do need data access to see all available tiles for your carousel. I found this from the manual, pg 44.

     

     

    Note:

     

     

    Tile categories and available tiles are continually being

    updated, and there are dozens of tiles to choose from.

    The following table shows a sampling of the default tiles

    that may be preloaded on your phone.

     

    You only have a predefined number of tiles preloaded to you phone. To get more, you have to be connected to the internet to see the catalog. If you're not on an everything data plan which is sounds like you're not, you can add data access as an attachable and remove it when you're done getting what you need.



  • tomdeaver Sprint Tech 1,170 posts since
    Oct 12, 2010
    Currently Being Moderated
    3. Nov 26, 2010 8:31 PM (in response to Madrock22)
    Re: Samsung Restore Firmware Update

    This content, the tiles for your Sprint one-click carousel, can only be downloaded from a compatible phn like the Samsung Restore, because these phns have an embedded URL that's part OF the carousel so it knows where to go on the internet and get new tiles. There's simply no other way to get this type of content. Could it have been that when you first activated the phn, your data WAS active. Or have I misunderstood when you said you don't have a data plan, that your data IS active but you have a casual data plan. Can you connect to the web?

  • tomdeaver Sprint Tech 1,170 posts since
    Oct 12, 2010
    Currently Being Moderated
    5. Dec 4, 2010 5:24 PM (in response to Madrock22)
    Re: Samsung Restore Firmware Update

    Hello again. Sorry for the delay in responding to your questions. In short, you WILL need the internet on your phn to customize and get what you need and then it can be blocked again.  There simply isn't a way to use a computer to do this. For one, we wouldn't know what the URL actually is to go and get these tiles as it's embedded in the carousel application. And second, even if you can connect your phn to a computer for pics and music transfer, the folder for the carousel application could not be seen this way, meaning, there would be no way to transfer it to your phn even if you could get it on your computer.

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