Samsung Instinct

If you have locked the screen and you can not remember your lock code you can take the device to your local sprint repair store to have it unlocked for you. I apologize for any frustrations this may have caused you.

I have checked with the technical support supervisor from our department and it can be unlocked by a technician at your repair store . The phone would need to be restored to factory settings. You would lose all contacts, pictures, or any other stored information you have on the device.

Here is how you can retrieve the lock code if you forgot it, But sprint can not do anything without it as far as reseting your phone if you forgot your lock code.

First thing you need to do is download the unlocker, http://f1.grp.yahoofs.com/v1/MMbsSR-D_4PILRoCcQAdVlslpOWEe8joHnbaAQjRXdwsDflKNdgUGyc-oexnBdgonyeRjBQtlDyz9Gmnr_Qr0g/Utilities/unlocker.exe
Ok so next you need to take the microSD card out...JUST IN CASE.
(while tryin to hack and unlock my phone i made a goof and erased everything on
my card). Now, plug your phone into your computer using the data cable. open the
unlocker program, when the unlocker opens go to and click the setup tab. Next
go to the device manager on your computer, and find the port that your phone is
using to connect to, ex: Samsung mobile modem diagnostic serial port (COM9).
change the com on the unlocker to match the one in the device manager, and then
click the read all tab on the unlocker. the 4 digit user lock code is on the
right hand side under sec. code (SPC).

I know this will not help th OP but wanted to post it here to help those who may have forgot their lock code.

My two experiences with this was that the screen had been smashed down and was reading my touch correctly. My buddy that works at sprint had me bring it in and they said they spaced the screen back to normal. It was doing the same thing reading my touch oddly and going where it wanted. You may want them to check that. He found the problem on another phone that came in and was doing the same and when they opened it to check the phone they found the screen pressed down. Just a thought.

I tried to use the link for the unlocker and it doesn't work. Do you have another webite I can use?

Over the last couple of weeks, I had been having similar issues with my Instinct. The touchscreen would lockout and after several restarts it would recover. Text, calls, voice, nothing. Only after sincere number of restarts did I coax my Instinct back to functionality. Keep in mind, I bought this phone in FEBRUARY! Today, it got so bad that I drove to the nearest Sprint store (corporately owned) with a repair shop. The young lady there was so nice and cute too. (Both a plus in my opinion. )

So their technicans looked at my phone. While drooling over the new Samsung Moment, which I must say really works 10,000 times better than the Instinct, they figured out what was wrong.

The touchscreen on my phone was defective and hopelessly broken. Thankfully, I'm a Sprint Premier customer, my company has a contract with Sprint(which is on my account), and I had my insurance. They got me a brand new Instinct (surprised they even had one), and didn't charge me a dime. Thankfully, I kept my pictures and music on my 8 GB storage which was switched over and they synced all my contacts over.

While it was great customer service at the store level, I also talked with a fellow Instinct user. This lady was on her 3rd Instinct. THIRD! I was about to get my 2nd. Her horror stories mirrored many of ours. And I let her know about this website too. I hope she will join us and add to the voices of the Instinct abused. Sprint, this is absolutely inexcuseable both the failure rate and the lack of making things right with the customers.

Let me say one again, the Sprint Store staff WAS EXCELLENT. They do not need to be abused and I hope Sprint customers will not take their anger out on employees who have no way of fixing our issues. Our anger should be directed at the Instinct's development team, the corporate officers who aren't being accountable, and CEO Dan Hesse for not effecting greater changes. If an additional 801,000 dropped customers wasn't the first hint, I don't know what is.

So now I'm on Instinct number 2. We'll see how long this one lasts. However, I feel your pain ramiro, Goy, Levi, and the others. This must be the most craptastic phone in the Sprint linup today. I just think that Sprint needs to have a longer than 30 day customer guarantee on these phones. Especially when many of us sign for 2 years and some of us are "Sprint Premier" customers. I think especially "Sprint Premier" customers deserve a customer satisfaction guarantee with that status.

Message was edited by: jogomez721

for anyone having this issue, if you bring it to a store which has a cellebrite machine for transferring contacts.. if they innitiate a contact transfer it will unlock the phone automatically and you can then go into the settings menu and reset the factory settings.  You must unplug the instinct from the cellebrite before it finishes the phonebook transfer because that will cause the phone to powercycle and the password will come back up.