On everything messaging plans any data fees associated with picture mail should be waived when accessed from the picture mail menu because they are included in your plan. When you downloaded the game you were subject to a .03/kb data transfer fee because your plan does not include data access. However this should not have added to over $16. You will receive casual data charges when you go online from any source other than the picture mail menu on your phone.

Emexus alert sounds like a 2rd party "premium text message" service. Kind of liek those free ringtone/wallpaper/horoscope commercials you see on TV. The fine print in each of those says you are agreeing to a $9.99 monthly charge usually. Easiest way is to reply to the text message they send out every month with the word STOP/UNSUBSCRIBE/CANCEL one of those should do the trick. Sometimes the bill says the 5 digit short code as well so you can just send it to that (depends on if the company sends Sprint that info).

Casual data means that youare somehow accessing the internet on the device, either by uploading pictures to your Picture Mail album or surfing the web, using Pocket Express, etc. Some applications like the MP3 player also may access the internet in the background to download song info, etc. depending on the phone and software. Without a data plan of course.

As for getting charged twice on a family plan that should be easy to fix, most likely the lines were setup for two primary lines instead of a single primary and secondaries. Care should be able to fix it quickly if that is hte case, if it isn't then it may need a separate ticket made for it to get fixed.

There is one way to get the charges stopped for good - call Sprint and have them turn off data access. Unfortunately you won't have picture/video messaging. You still have txt messaging. At least you won't get the surprising EVDO charges each month.

It's preposterous that the Everything Messaging plan has unlimited picture messaging, but the phone has to access the data network in order to send/receive them, and that data is extra $. (Is that not preposterous to anyone at Sprint???)  For three straight months I called in and each CSR took off the charges without any resistance. That was about a year ago. If Sprint is now refusing to remove extra charges in this situation they are asking for a class action.  I got tired of dealing with it so now we live without pic messages. I keep checking back to see if Sprint has fixed this, but it sounds like they haven't. The other option is to move up to the everything data plan.

Concern customer,

I'am as like many of you disappointed on this casual data usage. If there was a way where one could just go into there cell phone and just lock out the internet connection and only use it when one really needed it and new what the consequences were going to be, it would safe us alot of disappointment plus money, especially in times like these. My question is since i'm new to SPRINT and this casual data usage , does one get charge, when someone sends us a picture or when we take pictures and keep them to ourselfs stored on our picture album. One more question, might sound silly,but none of this has nothing to do with Text Messages right!. Thank you all and a good day or night.        Concern Customer!

Not true, It includes UNLIMITED Text and Picture messages TO AND FROM ANY CARRIER.

I believe I have the same issue that the lot of you are discussing. I have the wretched and terribly simplistic (even to this simplistic user!!)  Sanyo SPHM500. I think. It looks like a Blackberry but is nowhere close.

Evidently, it tries to access the internet, as well, when sending or receiving pictures. Like the rest of you, I wanted the FREE UNLIMITED PICTURE MAIL, but if I am being charged for data usage, that certainly negates the "free" portion of that promise.

What I would like to find out are a list of phones that do NOT access the internet when sending?? I don't need touch screen or music or any of that. Just a QWERTY keyboard and a decent-sized screen.

Thanks, all. By the way - are we moving forward with this Class Action? I'm in. Because here's the kicker...the gal that was so helpful to me a couple of months ago with the initial issue that caused me to change plans (in the Employees Helping Customers department) just told me that I would have to now go back through regular customer service because she had "closed our case."  HUH???  How's that for a love 'em and leave 'em??

Message was edited by: itsgwen2u

Message was edited by: itsgwen2u  (Trying this again)  Additional information. I recalled discussing the internet access with Holly (the representative from Employees Helping Customers that just bumped me to the curb) and remembered that there is a screen under our online account where you can literally check off the handsets (phone numbers) which you would like to be restricted from wireless web access. Guess who already had all 3 phones checked off - since at least 8/6 which was the last date that I spoke to Holly. Yep! I'm NOT supposed to be able to access the web, even if I try.  Give me a class action...I'm ready to raise the roof!!!!

Weird. "Messaging: Unlimited nationwide, text, picture and video messaging to anyone on any network." I never saw anything that says if you get picture mail from someone on another network that you'd get charged. Where was that info on the plan that I agreed too when I changed plans online. I still don't see that anywhere on the website...