Currently, to the best of my knowledge, there are four nationwide postpaid wireless carriers: AT&T, T-Mobile, Sprint, and Verizon.

Of these, using current coverage maps, even T-Mobile has better nationwide coverage than Sprint. (At least they cover major highways.)

Sprint has several entire states with essentially zero coverage for services such as navigation - including tourist destination areas like Nevada.

This is NOT the way it used to be. When I started my current contract period, Sprint had coverage, nationwide, for the services I needed. Often this was by contract with other carriers, but regardless, the coverage was there.

Now, most of my way through my current contract period, more of the United States is NOT covered by Sprint than is covered.

This is a massive step backwards, a lessening of available service the likes of which I have never before seen (and I've been using cell phones since 1984).

At a time when customers are lead by advertising to expect ever improving coverage and service, this sort of reduction in coverage and services is totally unexpected and unacceptable - especially with Sprint's concurrent increases in cost to the customer.

As a customer I don't really want to hear excuses from my carrier, I simply want my smartphone to work reliably, as it used to, wherever I am. After all, this is a mobile device, something I can be expected to primarily use when I'm, uh, "mobile."

Admins and other Sprint folks here on BAW: I implore you to try to get some of the folks nearer the top of the food chain at Sprint to explain these coverage and service reductions, and what plans are in place to correct this problem before the next wave of customers streams out the doors because they are paying more for less.

We need (and deserve) answers right here, right now.

Sprint plans are now much closer in price to Verizon's, and Sprint needs to reassure their customers that this is only a temporary glitch, and not something we will face long term.

For myself, I will be driving to, through, and in the newly created Under Sprint 2: Dark Territory*  again in July. I need navigation services there. Sprint used to provide them seamlessly. Sprint needs to step up and again provide the services we continue to pay for.

Tom

* Apologies to Steven Segal and his movie Under Siege 2: Dark Territory...

KGILBERT8189178817 wrote:

 

Tomas,

     This may explain the problems I have been having. How did you get the charts? You must be printing them all the time to see the change. This maybe the nail in the coffin for me staying with Sprint. I will take my 7 lines with me.

Thank-you

Kevin

I have copies of various coverage maps, Sprint TOS versions, Plan descriptions, product introductions, and such simply because I've been discussing things related to them for a number of years in this and other fora.

When I discuss something I often grab a copy as an example, then put it on one of my servers so I can use it in a post. I don't delete the old as I get new because the old posts still depend on those copies to make sense.

I have several terrabytes of storage available on my servers, so there is no need to delete old files - I even have some of my emails from as far back s 1983 still stored.

Occasionally those "Old Files" are especially handy to illustrate subtle, insideous change over time.

This is one such case.

Take care,

Tom

"They killed Buzzy!" "You b_______!"