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T-Mobil Not Honoring Their Agreements
T-Mobil quoted me a price and after 4 months still will not honor it. They told me I had a $1000 credit for a new phone and it would cost nothing for me to trade in my old phone and now they are trying to charge me for it. Promised a $200 credit for signing up and you guessed it no credit to date. Every time I talk to a representative at the store about my problems they play with the computer, go in the back room, look at their phone and 2 hours latter tell me they have fixed the problem and nothing changes. The bill is still way over what they promised and no credits. I can feel they are just trying to wait me out, hoping I will give up. Does anyone know how to get some help to either get out of my agreement with them and move on or to make them honor their agreement? It amazing that this company seems to have a policy of promising things they have no intention of providing!
Rob56
Newbie Caller
10 hours ago
customer service
1.2KViews
2likes
9Comments
Home internet
It is on/off/slow when connected. Sagemecom Fast 5688W. Charger is the one that came with it. Full bars signal always. Last time had to replace it.
trinakate00
Visitor
12 hours ago
32Views
0likes
0Comments
Device will no longer connect to network
I have a Nixplay frame that has been on my network for over a year. Suddenly it has disconnected and no matter what I try, it will not allow it to join. I enter the password on the device screen and it just sits and times out. Everything else in my home works just fine. I have tried to use the T-Life app, but it says zero devices are connected. This is definitely not correct as I know we have quite a few more things than zero. I see that others have the same issue with that app so I am curious if anyone has a solution. I would really like to be able to access the admin side to check things out, but the gateway has this silly, useless interface that only provides info and no ability to configure. Has anyone had any success with the T-Life app or know how to get a device connected that apparently doesn't like the 5g network side?
nazamary
Roaming Rookie
14 hours ago
236Views
2likes
3Comments
Google playstore apps stuck on pending when on my phone is connected to mobile data
Tried clearing cache and data, tried removing accounts, have set the date and time to correct timezones and to auto, tried reinstalling playstore as well as play services, checked the app settings to download over any network also factory data reset phone. Nothing works to get them off of pending and have them download or update. This is also affecting my YouTube as well as YouTube music. Really need a solution here that works. Galaxy s24 t mobile. Really thinking about just switching carriers because of this.
johncl1985
Newbie Caller
14 hours ago
170Views
0likes
8Comments
Unlock iphone
To Whom it May Concern, I have been trying to get my iphone unlocked, phone number 402-*******. I called T-mobile tech support. They stated they unlocked it, but the Carrier Lock on my phone still shows SIM locked. Is there a way to get this unlocked? Thank you, Lisa Flohrs
lflohrs
Network Novice
18 hours ago
63Views
0likes
1Comment
17 year customer and very unsatisfied with customer service received today 4/9/2025
I called T-Mobile today because last month I called on 3/8/2025 to disconnect my watch service and today I still had charges for both watches on my bill. I called and agent told me that they did not disconnect my service. It was only suspended. She also told me if I disconnected the lines I would not qualify for promotions for the next three months. I was a little upset because I've been a customer for so long and was just asking for two watch lines $24 to be disconnected and now, you're telling a 17-year customer that they don't qualify for any promotions for 3 months. I was so upset. She stated there was nothing she could do about it. I decided to call back and speak to someone else. This time after 20 minutes on the phone at work customer service person tells me I am not able to get a credit I can only get $10 off bill. I explained I should be credited because I called last month or at least a little more than $10 since bill cycle starts on the 6th and I called on the 8th. I then requested a manager. She then comes back on the phone after 5 minutes and says I need the primary person on the line. I tried to explain I had account permission. I was never told till today by the fourth person I talked to that I as an authorized user had no permission to cancel or add lines - never had a problem or told this before. Cancelled other things but today after 17 years it was a problem. I hang up the phone with this customer service person now more upset. This time after being extremely frustrated I speak with customer service rep Diamond who is able to assist me with canceling lines and gives me a credit for the charges. She explains I can't cancel lines or add lines even though I have account permission which I'm glad she explained but after 17 years I am told this. I am glad Diamond was able to finally cancel the lines and credit my bill. Thank you, Diamond, for your service today. But I am highly dissatisfied with the other calls I made today. I never had this experience with T-Mobile. 4 calls later, 20-minute call at work and missed half my lunch break to get this solved!!!!!!!!!!!!!!!!
631-974-1104
Visitor
18 hours ago
26Views
0likes
0Comments
Block Private Numbers
How to block private numbers...
SamMill
Network Novice
21 hours ago
57Views
0likes
1Comment
Can't Change Administrator Photo in T-Life
Hi, I’m setting up a syncup watch for my child and put in my contact info in the t-life app as the administrator. I want to change my profile photo, but every time I try I get “Something went wrong. Please try again.” error message. I’m doing this in the manage watch contacts setting. Is there somewhere else I can do this or a different setting? I also get the same error message if I only try to change avatars. I tried deleting the watch, deleting the app and reinstalling, but the same original avatar showed up and I can’t change it.
ThankYouInAdvan
Newbie Caller
22 hours ago
SyncUp Kids
T-Life
1.2KViews
2likes
9Comments
Horrible Customer service
Long story short! Got a hotspot device from a T-Mobile store and was told it is pay as you go. That was false. Months later my account gets canceled and I was told I have to pay collections $369 to restore service. Called collections, was given a good faith discount and paid my debt. That was on 2/15/2025. It is now 4/9/2025 and I’m still it able to use my Device after to talking to multiple customer service agents and supervisors to include: Han, Ella, Emi, Frankie, Louis and many more. I was given inconsistent information by all. I was told it would take anywhere from 24 hours to 47 days to get this issue fixed. It’s been 54 DAYS and I’m still not able to use this device that I’ve paid over $$400 to use. Can somebody please help me to get my device unlocked!!!!
Vickt347
Visitor
22 hours ago
35Views
0likes
0Comments
how to leave a good customer service review?
I am hoping to leave a review about some excellent service I received. I thought a survey would begin after the call, but it never came. Is there a way for me to leave a positive review for an employee if they provided me with their name@T-Mobile?
Solved
GB45
Newbie Caller
23 hours ago
customer service
good_service
t-mobile
15KViews
3likes
111Comments

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Agreements","conversation":{"__ref":"Conversation:conversation:25981"},"id":"message:25981","revisionNum":1,"uid":25981,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:65108"},"metrics":{"__typename":"MessageMetrics","views":1161},"postTime":"2022-08-16T05:32:48.000-07:00","lastPublishTime":"2022-08-16T05:32:48.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" T-Mobil quoted me a price and after 4 months still will not honor it. They told me I had a $1000 credit for a new phone and it would cost nothing for me to trade in my old phone and now they are trying to charge me for it. Promised a $200 credit for signing up and you guessed it no credit to date. Every time I talk to a representative at the store about my problems they play with the computer, go in the back room, look at their phone and 2 hours latter tell me they have fixed the problem and nothing changes. The bill is still way over what they promised and no credits. I can feel they are just trying to wait me out, hoping I will give up. Does anyone know how to get some help to either get out of my agreement with them and move on or to make them honor their agreement? It amazing that this company seems to have a policy of promising things they have no intention of providing! 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Sagemecom Fast 5688W. Charger is the one that came with it. Full bars signal always. Last time had to replace it. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"173","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:164574":{"__typename":"Conversation","id":"conversation:164574","topic":{"__typename":"ForumTopicMessage","uid":164574},"lastPostingActivityTime":"2025-04-09T16:43:27.917-07:00","solved":false},"Forum:board:troubleshooting":{"__typename":"Forum","id":"board:troubleshooting","displayId":"troubleshooting","nodeType":"board","conversationStyle":"FORUM","title":"Troubleshooting","shortTitle":"Troubleshooting","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:186036":{"__typename":"User","uid":186036,"login":"nazamary","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Roaming Rookie","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:186036"},"ForumTopicMessage:message:164574":{"__typename":"ForumTopicMessage","subject":"Device will no longer connect to network","conversation":{"__ref":"Conversation:conversation:164574"},"id":"message:164574","revisionNum":1,"uid":164574,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:186036"},"metrics":{"__typename":"MessageMetrics","views":236},"postTime":"2025-01-21T18:08:32.217-08:00","lastPublishTime":"2025-01-21T18:08:32.217-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a Nixplay frame that has been on my network for over a year. Suddenly it has disconnected and no matter what I try, it will not allow it to join. I enter the password on the device screen and it just sits and times out. Everything else in my home works just fine. I have tried to use the T-Life app, but it says zero devices are connected. This is definitely not correct as I know we have quite a few more things than zero. I see that others have the same issue with that app so I am curious if anyone has a solution. I would really like to be able to access the admin side to check things out, but the gateway has this silly, useless interface that only provides info and no ability to configure. Has anyone had any success with the T-Life app or know how to get a device connected that apparently doesn't like the 5g network side? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"849","kudosSumWeight":2,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:190750":{"__typename":"Conversation","id":"conversation:190750","topic":{"__typename":"ForumTopicMessage","uid":190750},"lastPostingActivityTime":"2025-04-09T16:28:26.996-07:00","solved":false},"Forum:board:android":{"__typename":"Forum","id":"board:android","displayId":"android","nodeType":"board","conversationStyle":"FORUM","title":"Android","shortTitle":"Android","parent":{"__ref":"Category:category:devices"}},"User:user:212074":{"__typename":"User","uid":212074,"login":"johncl1985","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:212074"},"ForumTopicMessage:message:190750":{"__typename":"ForumTopicMessage","subject":"Google playstore apps stuck on pending when on my phone is connected to mobile data","conversation":{"__ref":"Conversation:conversation:190750"},"id":"message:190750","revisionNum":1,"uid":190750,"depth":0,"board":{"__ref":"Forum:board:android"},"author":{"__ref":"User:user:212074"},"metrics":{"__typename":"MessageMetrics","views":170},"postTime":"2025-04-06T15:11:48.802-07:00","lastPublishTime":"2025-04-06T15:11:48.802-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Tried clearing cache and data, tried removing accounts, have set the date and time to correct timezones and to auto, tried reinstalling playstore as well as play services, checked the app settings to download over any network also factory data reset phone. Nothing works to get them off of pending and have them download or update. This is also affecting my YouTube as well as YouTube music. Really need a solution here that works. Galaxy s24 t mobile. Really thinking about just switching carriers because of this. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"517","kudosSumWeight":0,"repliesCount":8,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:190934":{"__typename":"Conversation","id":"conversation:190934","topic":{"__typename":"ForumTopicMessage","uid":190934},"lastPostingActivityTime":"2025-04-09T12:30:59.447-07:00","solved":false},"User:user:162872":{"__typename":"User","uid":162872,"login":"lflohrs","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:162872"},"ForumTopicMessage:message:190934":{"__typename":"ForumTopicMessage","subject":"Unlock iphone","conversation":{"__ref":"Conversation:conversation:190934"},"id":"message:190934","revisionNum":2,"uid":190934,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:162872"},"metrics":{"__typename":"MessageMetrics","views":63},"postTime":"2025-04-08T09:06:54.355-07:00","lastPublishTime":"2025-04-09T09:58:18.065-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" To Whom it May Concern, \n I have been trying to get my iphone unlocked, phone number 402-*******. I called T-mobile tech support. They stated they unlocked it, but the Carrier Lock on my phone still shows SIM locked. \n Is there a way to get this unlocked? \n Thank you, \n Lisa Flohrs \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"302","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191058":{"__typename":"Conversation","id":"conversation:191058","topic":{"__typename":"ForumTopicMessage","uid":191058},"lastPostingActivityTime":"2025-04-09T12:03:24.018-07:00","solved":false},"User:user:212971":{"__typename":"User","uid":212971,"login":"631-974-1104","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:212971"},"ForumTopicMessage:message:191058":{"__typename":"ForumTopicMessage","subject":"17 year customer and very unsatisfied with customer service received today 4/9/2025","conversation":{"__ref":"Conversation:conversation:191058"},"id":"message:191058","revisionNum":1,"uid":191058,"depth":0,"board":{"__ref":"Forum:board:android"},"author":{"__ref":"User:user:212971"},"metrics":{"__typename":"MessageMetrics","views":26},"postTime":"2025-04-09T12:03:24.018-07:00","lastPublishTime":"2025-04-09T12:03:24.018-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I called T-Mobile today because last month I called on 3/8/2025 to disconnect my watch service and today I still had charges for both watches on my bill. I called and agent told me that they did not disconnect my service. It was only suspended. She also told me if I disconnected the lines I would not qualify for promotions for the next three months. I was a little upset because I've been a customer for so long and was just asking for two watch lines $24 to be disconnected and now, you're telling a 17-year customer that they don't qualify for any promotions for 3 months. I was so upset. She stated there was nothing she could do about it. I decided to call back and speak to someone else. This time after 20 minutes on the phone at work customer service person tells me I am not able to get a credit I can only get $10 off bill. I explained I should be credited because I called last month or at least a little more than $10 since bill cycle starts on the 6th and I called on the 8th. I then requested a manager. She then comes back on the phone after 5 minutes and says I need the primary person on the line. I tried to explain I had account permission. I was never told till today by the fourth person I talked to that I as an authorized user had no permission to cancel or add lines - never had a problem or told this before. Cancelled other things but today after 17 years it was a problem. I hang up the phone with this customer service person now more upset. This time after being extremely frustrated I speak with customer service rep Diamond who is able to assist me with canceling lines and gives me a credit for the charges. She explains I can't cancel lines or add lines even though I have account permission which I'm glad she explained but after 17 years I am told this. I am glad Diamond was able to finally cancel the lines and credit my bill. Thank you, Diamond, for your service today. But I am highly dissatisfied with the other calls I made today. I never had this experience with T-Mobile. 4 calls later, 20-minute call at work and missed half my lunch break to get this solved!!!!!!!!!!!!!!!! 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Got a hotspot device from a T-Mobile store and was told it is pay as you go. That was false. Months later my account gets canceled and I was told I have to pay collections $369 to restore service. Called collections, was given a good faith discount and paid my debt. That was on 2/15/2025. It is now 4/9/2025 and I’m still it able to use my Device after to talking to multiple customer service agents and supervisors to include: Han, Ella, Emi, Frankie, Louis and many more. I was given inconsistent information by all. I was told it would take anywhere from 24 hours to 47 days to get this issue fixed. It’s been 54 DAYS and I’m still not able to use this device that I’ve paid over $$400 to use. Can somebody please help me to get my device unlocked!!!! 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Enter a valid email in the format: example@domain.com.","InvalidInviteTokenError.error":"The invite token is invalid.","ExpiredInviteTokenError.error":"This invite token has expired.","MinimumAgeRequiredError.error":"Please acknowledge that you are at least {minimumAge} years old before continuing.","UserAcceptsTermsOfServiceRequiredError.error":"You must accept the terms of service before continuing","RepeatedCharacterSequenceError.error":"Cannot contain repeated character sequence.","MinimumDigitError.error":"More digits are required for this field.","MinimumUppercaseError.error":"More uppercase characters are required for this field.","MinimumLowercaseError.error":"More lowercase characters are required for this field.","ValidationError.error":"Unknown validation error.","Unhandled.error":"An unidentified problem error occurred during the action you took. Please try again later.","DuplicatedSSOIdError.error":"The entered SSO ID is already in use. Enter a unique SSO ID."},"localOverride":false}}}},"page":"/community/CommunityPage/CommunityPage","query":{"src":"spr","rdpage":"https://community.sprint.com"},"buildId":"iHd8opzRZP7af64pN6cm5","assetPrefix":"https://www.t-mobile.com/community","runtimeConfig":{"assetPrefix":"https://www.t-mobile.com/community","buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"tmobileusa","openTelemetryServiceVersion":"24.11.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/BannerWidget/BannerWidget.tsx","./components/community/NodeBannerWidget/NodeBannerWidget.tsx","./components/featured/content/FeaturedContentWidget/FeaturedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/places/PlacesWidget/PlacesWidget.tsx","./components/community/FooterWidget/FooterWidget.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewInline/NodeViewInline.tsx","./components/community/KhorosLogo/KhorosLogo.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","../shared/client/components/form/SearchField/SearchField.tsx"],"appGip":true,"scriptLoader":[]}