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1202 Views 4 Replies Latest reply: Feb 8, 2012 2:07 PM by mapesy RSS
TwinsGran Regular Visitor 17 posts since
May 11, 2007
Currently Being Moderated

Feb 7, 2012 3:04 PM

Picturemail storage being removed-I can't download

Is anyone else having problems with Picturemail Storage?  With the Storage being eliminated soon, I attempted to download my pix to my computer, but it would only allow me to download one picture at a time. The instructions they give in the little pop-up will not work for me. I have done this before, so it's not like I am unfamiliar with the procedure. It will not allow me to drag-and-drop anything.  If I click on a photo on the initial page, it automatically opens the page for "editing". I even tried to click on one of the photos from the bottom of that page, hold the shift key and click on another pic to select all of the photos in between. All it will do is select one photo at a time.  Thinking maybe I wasn't seeing correctly and it was actually selecting all the photos I went ahead and clicked the download button.  Sure enough, it only downloaded one photo to my computer.....and it went ahead and zipped it up! What's going on?

  • CliffyMcJ Sprint Tech 282 posts since
    Aug 20, 2008
    Currently Being Moderated
    1. Feb 7, 2012 3:17 PM (in response to TwinsGran)
    Picturemail storage being removed-I can't download

    TwinsGran,

     

    Have you tried creating an album and downloading the album to your computer? Also, instead of shift try using the Ctrl key to select multiple pictures.

     

    Let me know if this helps

    -Alec

  • mapesy Sprint Admin 1,421 posts since
    Jun 16, 2010
    Currently Being Moderated
    3. Feb 8, 2012 12:41 PM (in response to TwinsGran)
    Picturemail storage being removed-I can't download

    I've sent this on to the product manager of picture mail for review. When I hear from her, I'll post back.

     

    Sorry for the trouble.

     

    mapesy

  • mapesy Sprint Admin 1,421 posts since
    Jun 16, 2010
    Currently Being Moderated
    4. Feb 8, 2012 2:07 PM (in response to TwinsGran)
    Picturemail storage being removed-I can't download

    TwinsGran,

     

    Here is the response from the product manager:

     

    My best assumption is that the albums being attempted to download to pc contain 50+ images and may be why the customer is experiencing the issue.  I have had no difficulty in downloading multiple images within an album where the album has fewer than 50+ images.  My recommendation (and slightly more time consuming L I’m afraid) would be to create some additional albums and divide and conquer! 

     

    Keep me posted on this if she still has issues.

     

    Ginger

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