Some of you may have noticed that the username SprintCare is no longer active on the site.  Don't be concerned, help is still available!  As was announced here: Retiring SprintCare user name update, the Sprint Social Care team has begun delivering a more personal experience by responding from unique user IDs rather than the SprintCare handle.


Do you need help?  Social Care responds to customer and non-customer inquiries in the Customer Service space, Monday through Friday, 9:00 AM - 10:00 PM CT.  Sprint's Social Care reps can be identified by their naming convention Sprint_Name.  They'll also have the Sprint Social Care avatar SocialCarePhoto.jpg

Finally, all Sprint employees have the  Sprint 'pin drop' badge beneath their name.

pin drop.JPG


Need help on the weekend or after hours?  Look for Sprint Care on Twitter as @SprintCare or on our Facebook page. 


Need Payment Assistance?

Posted by SeaWolf Jan 15, 2015

Login to your My Sprint account

From the My Account tab, under Your Bill click the Make a Payment button

In the Payment Center screen, locate the Pay Bill tab

  • Select a payment method or input a new card/account

  o   Verify the security code and zip code, if necessary

  • Select your Payment Date

o   The default is today

o   You may be eligible  to schedule a payment up to 14 days past the due date

  • Select your Payment Amount

  o   The default is the account total

o   You can select to pay another amount

  • Important: If you are currently past due, you must pay at least the past due amount
  • Click Continue button
  • The system will ask you to Authorize a payment, click "Cancel" to cancel the process, "Back" to make changes or "Authorize" to authorize the payment

  Please note:

  • If you need assistance during the process, you can chat with a live specialist during business hours by clicking the "Chat Now" button on the far right side of the screen or by dialing *3 from your Sprint phone
  • If you are pres-cheduling a payment or a payment arrangement, the amount will be automatically deducted at midnight of the selected day.
  • Should you need to make a change to your existing payment arrangement, please do so at least 24 hours in advance of the scheduled deduction.