Did you come looking for information and find that discussions on your subject have been locked?  Maybe you asked a question a few weeks ago and return to find that the discussion is now closed?  No need to worry, it's all part of keeping our Community house in order.

Sprint Care responds to messages primarily in the Customer Service space Monday through Friday, 9:00 AM - 10:00 PM Central Time. Typically, questions and inquiries are answered within 24 hours of receipt during those hours. If you post on a weekend or during late night hours, the team will review your question when they are next online. Other members may also offer their thoughts, opinions and suggestions. We’re a community, after all! If you need assistance right away, you’re more than welcome to talk to us on Facebook at Sprint.com/Facebook or through Twitter at @SprintCare.

If you've started more than one thread on the same topic or posted in more than one older discussion, the Sprint Care team will pick one in which to work with you. This way, you have all the information in one place.  The other old discussions or extra threads may be locked or removed by a Community Moderator, Admin or Manager.

The Care team works to help as many people as possible, keep discussions organized and easy to read, we will typically lock a discussion once a question has been answered and/or if there's been no new activity for at least 36 hours.

What if your question wasn't addressed (or you have the same problem) but now the thread is locked? Take the time to read through the whole discussion and ensure that you follow any self-help or troubleshooting steps listed in the thread. If you still need help or have more questions, feel free to create a new discussion of your own (look for the “Start a discussion” icon on the left side of your screen).

Occasionally, a member may create several identical (or nearly identical) discussions, put up messages that contain inappropriate content or a thread will stray off topic and become unproductive. These activities are a violation of our Community Guidelines and those threads may be locked or removed.  You can review our Community Guidelines here for more information. Sprint Community: The Buzz Insider: Sprint.com Community Terms, Conditions & Guidelines

If you have a question about why a discussion was locked or removed, you may message me (your friendly neighborhood Community Admin SeaWolf) or the Community Manager Community_Robby Please do not create a new discussion specifically to talk about one that was locked previously.

We're so glad you've joined us on our Community. It's our goal to create a space where customers and others can receive help, share knowledge and experiences with one another. We’re not above having a little fun along the way. Maintaining the space takes a bit of housekeeping and locking older and/or resolved topics is part of our effort to keep your Community organized and easy to use.

Some of you may have noticed that the username SprintCare is no longer active on the site.  Don't be concerned, help is still available!  As was announced here: Retiring SprintCare user name update, the Sprint Social Care team has begun delivering a more personal experience by responding from unique user IDs rather than the SprintCare handle.


Do you need help?  Social Care responds to customer and non-customer inquiries in the Customer Service space, Monday through Friday, 9:00 AM - 10:00 PM CT.  Sprint's Social Care reps can be identified by their naming convention Sprint_Name.  They'll also have the Sprint Social Care avatar SocialCarePhoto.jpg

Finally, all Sprint employees have the  Sprint 'pin drop' badge beneath their name.

pin drop.JPG


Need help on the weekend or after hours?  Look for Sprint Care on Twitter as @SprintCare or on our Facebook page. 


Need Payment Assistance?

Posted by SeaWolf Jan 15, 2015

Login to your My Sprint account

From the My Account tab, under Your Bill click the Make a Payment button

In the Payment Center screen, locate the Pay Bill tab

  • Select a payment method or input a new card/account

  o   Verify the security code and zip code, if necessary

  • Select your Payment Date

o   The default is today

o   You may be eligible  to schedule a payment up to 14 days past the due date

  • Select your Payment Amount

  o   The default is the account total

o   You can select to pay another amount

  • Important: If you are currently past due, you must pay at least the past due amount
  • Click Continue button
  • The system will ask you to Authorize a payment, click "Cancel" to cancel the process, "Back" to make changes or "Authorize" to authorize the payment

  Please note:

  • If you need assistance during the process, you can chat with a live specialist during business hours by clicking the "Chat Now" button on the far right side of the screen or by dialing *3 from your Sprint phone
  • If you are pres-cheduling a payment or a payment arrangement, the amount will be automatically deducted at midnight of the selected day.
  • Should you need to make a change to your existing payment arrangement, please do so at least 24 hours in advance of the scheduled deduction.