Some of you may have noticed that the username SprintCare is no longer active on the site. Don't be concerned, help is still available! As was announced here: Retiring SprintCare user name update, the Sprint Social Care team has begun delivering a more personal experience by responding from unique user IDs rather than the SprintCare handle.
Do you need help? Social Care responds to customer and non-customer inquiries in the Customer Service space, Monday through Friday, 9:00 AM - 10:00 PM CT. Sprint's Social Care reps can be identified by their naming convention Sprint_Name. They'll also have the Sprint Social Care avatar
Finally, all Sprint employees have the Sprint 'pin drop' badge beneath their name.