Customer Service in Sprint ForumsWhere is this place located?

Log in to follow, share, and participate in this community. Not a member? Join Now!

Formatted Text

support.png

Coverage Check

Go here to check network coverage.

Top Participants

Formatted Text

Community Will be Read-Only 12/9 - 12/15

 

Sprint Customers & Friends

As you know, we're moving to a new platform, which should be up and running December 15th. Unfortunately as part of our transition, we have to freeze all content for the final few days before transition. Rather than lose content posted during the transition period, we will make the Community Spaces Read-Only from December 9th through December 15th.

 

What does that mean for me?

You will be able to view existing content on these boards but you may not be able to log in and you will not be able to create new posts, threads, private messages or blogs. Existing content will receive no new replies, likes or ratings during this time as well.

 

What do I do if I need assistance?

While Community is Read Only, we encourage you to contact us via Chat at Sprint.com/chat, on our Facebook page, at @SprintCare on Twitter or by dialing *2 from your Sprint phone.

 

What to Expect when we Launch

  • Your username and email address will be migrated over to the new platform, however for privacy concerns, you will need to create a new password for Community (your Sprint account password will be unaffected).
  • You will now have separate logins for your Sprint.com account and the Sprint Community
  • All your previous content should be migrated but may not be fully viewable at launch (features will be launched in phases)

 

Sprint Employees, Agents & Admins

If you are a Sprint employee, you will not be able to blog as usual during the lockdown period and will have to update your password when the new community launches. Once the new Community is up and all content migrated, you should be able to create new content and respond to questions on previous content just as before.

Sprint Care - Getting Help and Hours of Operation

Need help with your Sprint service or account? Post here - but be aware, this is a public forum visible to everyone including Google! Do not post your phone number, full name, account number, social security number or any other private data. This is public!


Sprint’s Social Care team is available to assist in the Customer Service space Monday – Friday, 9:00 AM CT to 10:00 PM CT. Should you need assistance outside these hours, you can also contact Sprint Customer Care on Twitter @Sprintcare and on the Sprint Facebook page