Currently Being Moderated

Sprint has seen a very small number of cases where the Epic 4G touch freezes after installing the new software release. We are currently looking into the situation and determining next steps. We take concerns like this very seriously even in cases where the occurrences are infrequent .



Samsung Galaxy S™ II, Epic™ 4G Touch will receive the Android™ 4.0, Ice Cream Sandwich, update through an over-the-air maintenance release starting today. The over-the-air update will begin rolling out to users today, and all users should receive the update in the next month.

When your Epic 4G Touch is eligible for the update, it will automatically download. Once the download is complete, you will be prompted to install the update. Installation will take a few minutes, and your device will be disabled during the installation process. It will be ready to use when the process is complete.

Android 4.0 adds numerous enhancements and new features, including:

  • A refined, evolved user interface that is simple, beautiful and useful
  • Face Unlock: use state-of-the-art facial recognition technology to unlock your phone with a smile
  • Redesigned camera which introduces panorama mode, effects like silly faces and background replacement, and a powerful photo editor
  • Web browser now lets you sync Google Chrome™ bookmarks, request full desktop versions of sites, see your open tabs in a new layout and even store web pages for offline reading
  • People: browse friends, family and coworkers, see their photos in high-resolution and check their latest status updates from Google+
  • Improved keyboard with incredibly accurate typing, an inline spell checker and improved copy and paste support
  • New Calendar app that lets you add events quickly, sync with Google Calendar™ or Microsoft Exchange and even pinch to adjust your calendar display
  • Redesigned Gmail™ app that now lets you swipe between conversations to catch up quickly, and search for emails even without a data connection
  • Google+ integration that lets you hangout and video chat with up to 10 friends using your front-facing camera

If you have questions about the update, please visit Sprint Community, where we can provide answers.

Beginning July 15 and for a limited time only, Sprint is offering a "Buy One, Get One Free" deal on Epic 4G Touch. Epic 4G Touch is currently available in all Sprint retail channels including Web ( and Telesales (1-800-SPRINT1) for $149.99 (excluding taxes) after a $50 MIR via reward card1 with a new two-year service agreement or eligible upgrade.

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  1The American Express Prepaid Reward Card (“Card”) provided in connection with this Rebate offer is a prepaid Card that is usable at U.S. merchants that accept American Express Card.  Some limitations apply.  The Card is not redeemable for cash (except where required by law) and does not provide ATM access.  Use of Card constitutes acknowledgement that it is given as a reward and no consideration, value, or money has been paid by the holder to American Express in exchange for this Card.  USE OF CARD IS SUBJECT TO THE CARDHOLDER AGREEMENT.  SUBJECT TO APPLICABLE LAW, A $3.00 MONTHLY FEE WILL BE ASSESED AGAINST CARD BALANCE, STARTING SIX MONTHS AFTER CARD


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