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As residents and businesses recover from the impacts of Hurricane Sandy, we can report that our network has been fully restored to customers in Washington, D.C., Maryland, Virginia, Delaware, Maine, Vermont, Ohio and Kentucky.


Significant progress has also been made for customers in Massachusetts, New Hampshire, Pennsylvania and Rhode Island, where the Sprint Network is more than 90 percent operational.


In New York, New Jersey and Connecticut, our network is more than 80 percent operational, but challenges remain for the hardest hit areas of these states, including metropolitan New York City and portions of the New Jersey coast. In New York City, for example, approximately three-quarters of the network is operational, but challenges remain in obtaining commercial power, backhaul connections, and gaining safe access to cell sites.


Sprint assists customers and reopens retail stores impacted by Hurricane Sandy


To assist our customers impacted by the storm, Sprint is crediting back late fees; overage charges for voice, text and data; roaming fees; and call-forwarding fees for Sprint services used between Oct. 29 and Nov. 28. These credits apply to Sprint customers in select counties based on zip code in the states of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, and Rhode Island.


Impacted prepaid customers on Boost Mobile Monthly Unlimited, Virgin Mobile Beyond Talk and payLo by Virgin Mobile Unlimited Talk and Text plans will receive extended service if they are at risk of not making their payment due date. Boost Mobile Pay As You Go and payLo customers will receive a $10 account credit.


Sprint has also reopened more than 160 of its nearly 200 retail stores that were closed due to Hurricane Sandy.


Sprint Foundation donates $500,000 to American Red Cross relief efforts


Through the Sprint Foundation, we have made a $500,000 donation to the American Red Cross to support its disaster-relief efforts in the areas impacted by Hurricane Sandy, and will match all American Red Cross donations made by Sprint employees, retirees and members of the Sprint board of directors.


“The level of devastation across the East Coast from Hurricane Sandy is unprecedented,” said Ralph Reid, president and executive director of the Sprint Foundation. “As Sprint’s restoration efforts continue, our thoughts are with the residents affected by these recent events, and we hope that this donation will effectively serve residents with the greatest and most immediate need.”


Emergency management officials benefit from Sprint Emergency Response Team service


To aid public safety and emergency management officials in areas that have declared a “state of emergency,” the Sprint Emergency Response Team (ERT) is providing any local agency – upon request and subject to device availability – with 14 days of service free of charge for 25 Sprint ERT wireless devices. Agencies currently utilizing this service include:


  • The Maryland Emergency Management Agency
  • The Maryland Army National Guard
  • The Maryland State Police Department
  • The Nassau Board of Cooperative Educational Services
  • New York University
  • New York State Department of Homeland of Security
  • The Village of Malverne, New York


For more information about Sprint’s ongoing restorations efforts and retail store closings, visit Public safety officials seeking information about Sprint ERT services should call 1-888-639-0020 or email


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