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The Buzz Insider

23 Posts

Managing Email Notifications

Posted by SarahKS Sep 18, 2013

You can set a policy for email notifications by clicking Preferences under your name and then customizing your settings. You can choose to get email on some or all activity you follow, to get email in digest form daily or weekly, or even to get no email at all.

 

Keep in mind that your email notification settings are just one part of your general strategy for managing your activity stream: for example, how much Followed Activity email you get depends on how many people, places, and items you follow, plus whether you enabled notifications on Followed Activity. If your community is busy, you may find that you rapidly accumulate hundreds of messages from Followed Activity. Disabling emails for activity you follow is a quick way to reduce the email you receive. (You can look at the activity you follow in your Followed Activity stream.) Many users prefer to receive emails only when someone directly engages them via @mentions, shares, and direct messages. If you prefer to work entirely in Jive, you can even choose to disable email notifications entirely. If you disable email notifications, you can rely on What Matters to alert you to what you need to see. (You'll still get email messages about any administrative matters you need to know about, for example if you requested a password reset.)

Use the following settings to determine what you'll be notified about, and how often. The Result column shows you what happens when each setting is On.

 

Communications and Activity in my CommunicationsGet a separate email notification about each item that flows into your Communications area.
Action items in my Action queueGet email about any Actions items, including prompts to administrative actions, system notifications, and task notifications from projects you are involved in.
Direct social actions (@mentions, shares and direct messages)Get a separate email each time someone directly @mentions you, when someone shares content with you, or when someone sends you a direct message from the community.
People, places and content I'm followingGet an email notification for all activity from people, places, or content that you are following.
Include body of content in emailGet the full text of content you're being notified about in the body of the notification email.

 

You can set your preferences so that you'll receive an email that collects news about things about you and the community that have happened lately. The links in the summary are a convenient way to go right to the content listed. If you're already getting a summary, you can cancel it or change its frequency.

Here's a list of what the summary includes:

  • Your status. If you've entered a status message, it'll be here.
  • A list of activity around your content. If you've created or commented on content, for example, it'll be listed here. This list will also include notes about content of yours that was viewed or commented on by others.
  • A list of activity by people connected to you.
  • A list of popular content in the community.

 

You can  set email notifications on any item  by clicking Receive Email Notifications under its Actions menu. This is convenient if you want to be notified by email for certain items such as updates to a document, but you don't want to set your email preferences to send mail about everything in your Followed Activity or Communications. Keep in mind, though, that if you set your email preferences to send mail about everything followed or everything tracked, this setting overrides the individual email setting. Setting an email notification is a very useful way to choose a few items for special notification if you don't want to be overwhelmed with email about everything that happens in a place or project.

Our new Community version has a new look and additional features.   Desi (dshoem1) captured the majority of the changes to train the Care reps and let me reprint here.  If you have questions about the new experience, you may find this document useful.

On April 16th, we’ll be unveiling a new version of our Community platform.  While many things will remain the same, there are some new features in Jive 5 that will make finding the information you're interested in easier.

 

The new way to find your stuff

You now have more options to keep track of and find stuff including more powerful ways to bookmark content, navigate history, filter what you see, browse a category, and search it all.

 

New items in the toolbar - Activity, Communications, and Actions

Toolbar Jive5.PNG

 

Three different views of the information stream provide insight into key information from around the community.

 

  • Activity shows you the entire activity stream--unfiltered or filtered to only those people, places and things you follow. (Tip: check out Matters Most for special recommendations of key information in your followed stream.)
  • Communications shows you replies, @mentions, and shares, plus any items you pulled in via "Tracking" for special attention.
  • Actions calls out notifications, assigned tasks, and prompts to perform actions like approving group members or document revisions. You can filter each of these views to show only the items that interest you, and hide the items that don't.

 

 

Find Stuff You Need

To find information effectively, use a combination of strategies including search, browsing, filtering, bookmarks, and the you-centric What Matters pages.

You can make use of the following ways to keep track of, and find, everything that's important to you. And remember, as you lay down patterns, What Matters will send important and relevant information in your direction.

 

Tip: Browse the content, people, or places that someone with similar interests follows by going to their profile. This way you can quickly find things and people you should also follow.

 

Search for something specific: Let Jive finish your thought. With predictive searching, when you start typing in, Search in Community.PNGJive returns the most closely related items found while searching everything in your community. You can pick from the list, or press Enter to get all matching results that can be further sorted to find what you need. After you press Enter, you'll have the option to refine your search to a specific space, project, group, or person. You can also choose a search timeframe.

 

Browse for something more general: From Browse, select what you want to browse: Content, People, Places, or Bookmarks. Once you get there, you can use the left navigation to narrow the results by how they relate to you: Did you write the content? Did you participate in the discussion? Did you create the  bookmark? or Do you want to look at all content out there? Click Authored, Participated, Your, or All.

 

Filter what you're browsing: Once you're browsing, you have even more sorting, filtering and key-word search options, including things like sort by date, filter by tags, or search specific text, which all help you find what you need as quickly as possible.

 

Bookmark: Using a bookmark and getting back to your bookmarked content has been streamlined to one click. From any piece of content, you can create a bookmark by clicking Bookmark. You can also browse through your own or other people's bookmarks when you click Browse.

To find the content you've bookmarked, just click  to the top right.

 

History: It's easier to find something you recently viewed. You can look at your Jive browsing history by clicking to the top right.

 

These are just a few of the enhancements in the new version. I will be posting more new features, as well as tips and tricks, as we get closer.

I lost my phone! What should I do?

 

I see this topic come up all the time on the forums, so I thought I would post some helpful basic information to help you out if you ever lose or misplace your phone.

 

I think the first thing that everyone ask themselves when they realize they can't find their phone is "can I track it?". The answer is most likely yes you can! There's several useful applications and tools available to track Android, iPhone, and Windows phone's.

 

 

Android

 

Android has several really great applications for tracking your lost phone some need to be installed prior to losing your phone while others don't, here's a couple of my personal favorites:

 

Where's my Droid?- This is a free application that allows you to

*Make the phone ring/vibrate

*Send GPS coordinates with a link to Google Maps

*Notifies you of changed SIM or phone number

Plus more much more all by texting an "attention" word to the phone or using the online commander at wheresmydroid.com

(https://play.google.com/store/apps/details?id=com.alienmanfc6.wheresmyandroid&feature=search_result#?t=W251bGwsMSwyLDEsImNvbS5hbGllbm1hbmZjNi53aGVyZXNteWFuZHJvaWQiXQ..)

 

 

Total Equipment Protection- Being enrolled in Sprint's Total Equipment Protection is required. I don't see many people mention this application and it's a shame, because its a really nice application. This application allows you to

*Locate your lost phone

*Sound an alarm

*Sync, manage, and restore your contacts

*Lock your phone and erase the contacts

(https://play.google.com/store/apps/details?id=com.asurion.android.mobilerecovery.sprint&feature=search_result#?t=W251bGwsMSwyLDEsImNvbS5hc3VyaW9uLmFuZHJvaWQubW9iaWxlcmVjb3Zlcnkuc3ByaW50Il0.)

 

 

Plan B- This application is probably the one I see most people suggest because of the fact that you can download AFTER you lost your phone. The application is pretty basic compared to other applications but it does what the most important thing is, finding your phone. You will need access to your Gmail account registered on the phone (the one thats assigned to your Android Market/Google Play account)Once the application finishes downloading it will attempt to launch as soon as it downloads but in some cases you will need to send a text to get it started.

(https://play.google.com/store/apps/details?id=com.lookout.labs.planb&feature=search_result)

  

 

 

iPhone

 

The iPhone has a couple of good applications but I'm going to list the two I have experience with:

 

 

Lookout Mobile Security- This application is almost identical to the Android version, its free and several features including

*Find your lost iPhone

*See whether your iPhone has been jailbroken or not

*Backup and save your contacts

(http://itunes.apple.com/us/app/lookout-mobile-security-free/id434893913?mt=8)

 

 

Find my iPhone- Really, this trumps all other applications in my opinion, Apple has really done a great job with the integration of their Find my iPhone application/utility. Anyone with a Sprint iPhone should be running iOS 5 or later which has the Find my iPhone feature built in to the operating system. This feature allows you to track a device on the web (www.icloud.com) or by using the find my iPhone application on another iOS device. All you have to do is turn on iCloud and then go into the iCloud settings and enable the Find My iPhone option, other features include

*Setting a passcode lock remotely

*Displaying a message or playing a sound

*Protecting your privacy with a remote wipe

(http://itunes.apple.com/us/app/find-my-iphone/id376101648?mt=8)

   

 

 

Windows 7

 

I haven't had any experience with third party applications but I have used the Find my Phone before, it's been a while but the features have stayed the same!

 

 

Find my phone- Like Apples Find my iPhone this application is great and is already integrated into the phone and doesn't require you to download any software. You will need your Windows Live ID and you can begin using the service by going to windowsphone.com and signing in. Besides tracking the phone this offers several features including

*Making your phone ring

*Locking your phone and showing a message

*Erasing your phone

*Saving your location every few hours automatically

(http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/find-a-lost-phone.aspx)

 

 

 

Other tips and suggestions would be looking into getting the phone flagged as lost or stolen by contacting us at 1-888-211-4727.

 

 

If you're unable to find the phone using any of the above suggestions you have a few different options for replacing it like purchasing a preowned device at a heavily discounted price by going to Sprint.com selecting Shop > Phones > clicking preowned under the condition filter option towards the bottom or you can file a claim to have the phone replaced if you are currently enrolled in Total Equipment Protection or the Equipment Replacement Program. To file a claim go to www.phoneclaim.com/sprint or call Asurion at 1-800-584-3666.

  

 

If you have any other suggestions for locating a lost or stolen phone please share your suggestions and I'll add them to the list!

http://content.mixsherpa.com.edgesuite.net/community/images/MissSprintCupOscaring_cropped.jpg

 

 

 

 

 

 

 

 

Miss Sprint Cup is #Oscaring, are you?

 

It’s easy to do. Just follow Sprint on Twitter  and tweet us your most creative statue pose with the hashtag #Oscaring for a chance to win a Samsung Galaxy S® III. 

 

Check out where others are #Oscaring

 

 

 

Official Rules

google_logo.jpg

The European Commission and US Justice Department both announced yesterday the approval of Google's acquisition of Motorola Mobility. There's still a few more hurdles (China, Israel, and Taiwan) before it's a done deal, but most would agree they are likely to follow suit.

 

A lot of people believe the biggest motivation for this is the patents it would gain, but I'm hoping they decide to develop their own line of phones. While they've already sold a few items under the Google name such as the Google Nexus phones,  they've never actually designed the electronics hardware itself and by doing so would give them full control over the software and hardware process which is currently how Apple does it.

 

This news combined with the recent report by Wall Street Journal claiming that Google is developing a wireless home entertainment system has me really excited about the possibilities of future Google products.

 

Having successfully ventured into internet search, browser software, and Android OS and now the addition of hardware manufacturing capability; would you buy a Google entertainment system or Google manufactured phone?

 

 

Sources:

 

http://www.macrumors.com/2012/02/09/google-working-on-wireless-home-entertainment-system/

http://online.wsj.com/article/SB10001424052970203824904577213430617644196.html

http://www.engadget.com/2012/02/13/us-gives-its-blessing-to-googles-moto-purchase/

The online Community is a place for you to interact with other Sprint customers and wireless enthusiasts. Whether you’re here to find an answer, help others or simply to have a good time please read and follow the instructions below to make the most of your Community experience.

 

The do’s

 

Know the rules
Read through and follow the Sprint.com Community Terms, Conditions and Guidelines.

 

Help us keep the Community a positive place
If you see posts that violate any of the Community Guidelines or the “Do’s and Don’ts”, please report the post by clicking “report abuse” links.

 

Search before you post.
Chances are someone else has had the same problem or question and the answer is on the forums. Using the Community Search feature will often get you the answer much faster than waiting on a response from someone.

 

Be concise, use punctuation and take the Caps Lock off.
You may feel strongly about a given topic but typing a long description without paragraphs or punctuation or in all capital letters is not a good idea. Casual readers often skip posts that are hard to read.

 

Stay on topic.
Make it is easy for everyone to find your post by sticking to the topic area where you are posting. Postings that are off topic are moved or rejected.

 

Remember that this is a public forum
Do not post your name, phone number, account number or any other personal information. If you do your post will be edited or rejected.

 

Be nice.
Treat people the way you want to be treated. Be respectful of other people's opinions and feelings including the Sprint employees that post here.

 

Be careful.
We can’t guarantee the accuracy of everyone's posting—so don't take advice you aren’t comfortable with. You are responsible for deciding what to do with information posted here.

 

Post clear, valuable, honest information.
People that follow your advice will have the opportunity to rank your posting.

 

Return often and subscribe to RSS feeds.
By subscribing to email notifications or RSS feeds you  can track conversations as they occur.

 

Comply with all moderator instructions.
Designated Sprint moderators  and administrators may provide guidance or instruction.  We trust the admins and  moderators to keep the place tidy and you’re expected  to work with them when asked.

 

Respect people and their intellectual  property.
Don't post copyrighted material or other intellectual property.  If you want to reference information you have found elsewhere, please cite the source and provide a link.

 

The Don’ts

 

Do not Spam
The Community is provided as  a service and is not intended for the promotion of third-party services,  products, Web sites, or organizations. Do not post content that would constitute advertising, junk mail, spam, chain letters, or any other form of unauthorized solicitation.

 

Do not flame.
Flaming is the act of posting messages that are deliberately hostile or insulting.  If you’ve been flamed, don’t respond in kind use the Report abuse link to notify the Administrators.

 

Do not post duplicate messages in multiple forum topics.
Ask an Administrator if you don’t know where to post.

 

Do not rant.
We welcome constructive criticism, but most forum topics and reviews are not the place to vent your frustrations. If you don't like a product or service, feel free to share your opinion and why you feel that way. Really need to blow off some steam? You can  post in the "Speak your mind" discussion forum.

 

Do not be a troll.
Trolls post rude, off-topic, intentionally volatile or offensive messages for the purpose of disrupting a  discussion or to upset other forum participants. Do not respond to these types of messages.

 

Do not “game the system”.
Do not post content for the  explicit purpose of acquiring community points or soliciting others for points.  Any behavior intended to “game” the community reward system may result in being barred from the Community.

 

Do no use inappropriate words in your Community Name

Sprint reserves the right to immediately disable an account and reject all posted content if a community member's display name contains profanity of any type. No warnings will be issued in this instance.

 

Do not post inappropriate content.
Sprint reserves the right to  remove any content deemed inappropriate. To give you an idea  of what that means, prohibited content includes:

 

  • Content that is obscene or uses obscene, profane, or sexually explicit language.
  • Content that is violent, racist, incendiary, abusive, threatening, or slanderous against anyone or any group.
  • Content that violates any local, state or federal law.
  • Content relating to current, future, or proposed lawsuits for Sprint.  This is not the forum for legal issues with Sprint, and we are not allowed to discuss ongoing litigation.  Do not solicit class action lawsuits or clients.
  • Content intended to exploit, solicit, or harm minors.
  • Content containing your own or anyone else's personal information including, but not limited to passwords, credit card numbers, contact information, or other personally identifying information.
  • Content that includes “Trojan horses", worms, spyware, files, executables, or external links to sites that force the download of any virus, program, spyware or other content or code that could interfere with the functionality of the site or damage or destroy data or functionality of any computer hardware or software.
  • Member violations or deleted posts or warning   letters, or discussion of unsanctioned or no longer registered users.
  • New threads for topics that already exist.
  • Content that advertises products or services.
  • Content that is posted in more than one forum .
  • Content that is overly negative, hostile or does not add to the conversation.

 

Do not impersonate others or perpetrate fraud.
Do not claim to be someone you are not (including any community member) or claim expertise or credentials that you do not possess. Members found to be impersonating someone else will be banned from the Community.

 

Do not conduct any commercial activity.
Do not use this space for advertising. Do not post links to externally hosted ads or pages advertising products or services. This site is not intended for commercial use. Do not post availability, pricing or ordering and shipping information for products or services found on this site. Exceptions include occasional posts by application software developers announcing new or updated applications.

 

Do not post Web addresses (URLs) in the title of a  threaded discussion.
It makes them hard to read and people can’t click on them there. If you want to provide a link to a Web  site please do, but do it in the body of your post.

The Sprint Community gives you the ability to mark your discussion threads as a question.  Also, people that provide helpful or correct answers to questions get extra points in their status. 

 

If you post a question and someone replies with information that you can use, it's a good idea to mark their reply as either helpful or correct. That way, others who have the same question can quickly see which replies might be most useful for them. A helpful reply is on the right track, while a correct reply answered your question. Keep in mind that you and others get more status points for posting replies that are marked as helpful or correct! When you feel that your question has been answered, you should mark the original question as answered. That way, people will know whether or not to keep trying to answer your question.

 

To mark a response to your question, go to the question in the community, look for responses, and click Helpful Answer or Correct Answer on each response that fits.

 

That will award the extra points to the person posting the answer, and it helps everyone else to know the question is answered.

 

Additional profile functions are now available with the recent upgrade to the Sprint community. You can now not only add / change your avatar, but also add up to 4 additonal photos to your profile. This makes it easy for users to identify your posts.  Please make sure your photos adhere to the Community Guidelines.

 

  1. On the community select the Your Stuff dropdown and click on Profile 
  2. Select Change photo & avatar
  3. Choose an avatar or upload one of your own
  4. Upload up to 4 photos on the Profile Photo and Avatar page and click Finished
  5. You can view your changes on your profile page.

 

Here are the step-by-step screens of this activity.

1 navigate to change profile.png

2 Add up to 4 photos.png

3 Updated profile.png

For a few days we've had problems with the Sprint Employee Identification system - - Sprint Employees were showing up as regular users.

 

Our crack IT team found the problem and now all registered Sprint Employees will have the Sprint Logo and either Sprint Partner, Sprint Moderator, Sprint Tech or other title:

2011-03-01_1331.png

 

You will see this information in their profile -- if you do not see the Sprint Logo, DO NOT send them your personal information to help solve a problem.

 

Sprint team who does not have the logo?  Contact one of the Community Admins to find out how to get it!

 

Thanks,

 

Will

Sprint will be upgrading our public discussion forum and blogging platform to Jive 4.5 [...] in the very near future.  This upgrade will provide increased performance, increased capacity, reduced complexity, improved flexibility and new features.   However, several things that you may be used to will be changing.

 

Overview Pages


First, we will be moving to a wider, 3-column layout for many of the pages.   Sub-forums, or Spaces are listed on the left side; Actions (new discussion and more) will be on the right.  The Userbar (grey toolbar at the top of the screenshot) will have expanded options for new posts, status updates, browsing content and navigating the site.  We encourage you to try some of the options available from there.

1.png

 

Sub navigation tabs will let you quickly see all content, all the discussion threads, all the blog posts and more.   If you like a certain view, you can lock that view as your personal default tab when you visit a Space; just click ‘Set as default tab’.

 

2.png

 

Viewing and Replying to Messages


3.pngWhen viewing a post you can reply by clicking the ‘Reply’ button; if you agree with or like the post, you can click ‘Like’.  We have moved to the ‘Like’ model instead of star ratings; much simpler and more positive than 1-5 stars.  If you think a thread is worth sharing on Facebook, Twitter or other social sites, just click the ‘Share’ button for a wide choice of sharing options!

 

 

Taking Actions on Threads


4.pngWhen you are viewing a thread, you can click one of several items in the Actions box on the right to get email on new posts to the threads; send the thread as an email message; report an inappropriate thread to the admins, or even set it as a social bookmark in the Community!

 

 

Social Bookmarks


Social Bookmarking?  Yes – Jive 4.5 offers public and private bookmarking of content inside and external to the community.  Do you have a thread you refer back to frequently?  Bookmark it!  Is there a URL you want to share with the rest of the Sprint Community?  Bookmark it!  Click the Bookmark This link in the Actions box when viewing a blog, thread or discussion to add it to your Jive bookmarks.   You can add notes, tags and set it private if you do not feel like sharing.  To bookmark and share a website, just click New – Bookmark and follow the prompts.

 

Viewing and Managing Bookmarks


To view and manage your bookmarks, just click Your Stuff – Bookmarks.  You can see all your bookmarks, see the details, search through them and more.    To see everyone’s bookmarks and comment,  just click Browse – Bookmarks from the Userbar.

5.png

 

Finding Places

 

There are a lot of communities (we’re calling them Spaces now) on the site!  Different services, models of phones, network spaces and more.  To find your way around easily you can click Browse – Spaces from the Userbar.  That takes you to a page showing all the top level spaces.  From there, you can click into a space by clicking on the blue title, or view the sub-spaces below there.    Click ‘View sub-spaces’ to see more!  The Spaces page has a great Search tool to let you easily find what you are interested in!

6.png

 

Posting New Discussions


When you click the New – Discussion link from the toolbar, you will get a ‘Browse for location’ link the first time.   You can type a few characters and get a list of matching spaces.  Once you have posted a few times, the system will learn where you most often post and show you a list of frequently used spaces.  We are working to make it easier to start a discussion in the right place for you.

 

 

Searching


Jive 4.5 offers predictive search – as you type your search query into the internal search box, you will get a list of possible matching discussions, spaces and more.  If that’s not what you are looking for, just press ‘enter’ or click the magnifying glass to do a full search!   The search page offers many options for filtering and refining your search results, including by document, discussion, blog post, space, poll, and by time – anytime, recently, etc.  You can even change the sorting order of the search results by relevance, how many ‘likes’ an item has, alphabetic by subject or by date.   You’ll find some great tips on using the search at http://community.sprint.com/baw/search-tips.jspa

7.png
To search all Sprint.com content, including support, tutorials and more you can still use the search box at the top right corner of the page by the login button, or visit http://search.sprint.com/

 

 

 

All About You – Your Profile8.png


Jive 4.5 offers expanded profile options with more ways to make the site yours.  You can choose an avatar from our basic list or upload your custom avatar.   You can upload four different photos to show on your profile, set status updates, and check out recent activity.  When you are looking at someone else’s profile, you can see what they’ve been posting, their photo, and their status updates.    To view and update your profile, just click your display name on the grey toolbar, or Your Stuff – Profile from the toolbar!

 

 

 

 

 

 

9.png

Status Updates?


Yes, short status updates are now available in Jive 4.5.  You can post short updates on what you are doing, photos, and call out other community members or link to content items.  Just click New – Update.  Your status updates are visible on your profile and in other parts of the community.

You can use the Camera button to add a photo, or use the @ sign button to call out a person, space or content item.  If you make a mistake on an update, just click the ‘Permalink’ link by the update in your profile, then choose “Delete update” from the Actions box on the right!

 

 

Even More Resources

 

Jive Software has provided some videos to show off the new features in Jive 4.5. Our new sit won't look quite like this, but it's a great high level overview:

 

 

And Even More Resources

 

Jive has provided documents to read up on the new and expanded features:

 

If you have more questions just start a post in our The specified item was not found.

wingland

Community Search is Back!

Posted by wingland Oct 12, 2010

We now have a custom Community-only Search engine with detailed filtering and community-specific search.  It's been available in the background for a while and powers the 'Advanced search' for logged in users.  Now it's available for all users!  It's powered by the open-source Apache Lucerne engine and should return the results you need.

 

http://community.sprint.com/baw/search

 

From the screenshot you can see all the options - date restriction; Content type restriction; community restriction!

 

smsearch.png

Top 3 ways to make your search more accurate

Most of the time, you just want to find content that has a  particular phrase. Here are the three easiest steps to get what you  want:

  1. Enclose your search phrase in quotes.

    A search for ""black cat"" is going to return content with the phrase "black cat". (If it's in there, of course.)

  2. Choose the community where the content lives.

    Choose a value from the "where" dropdown list. When you pick a community from the list, your search will return results only from that community.

  3. Choose the time period during which the content you're looking for was last changed.

    Choose a value from the "when" dropdown list. Was it within the last month? Last year?

 

More tips:  http://community.sprint.com/baw/search-tips.jspa

Sprint.com Community Terms, Conditions & Guidelines
By visiting, accessing or otherwise participating in the Community, you agree to the following terms and conditions (“Terms”).  

 

Privacy Policy and Acceptable Use Policy and Visitor Agreement
In visiting, accessing or otherwise participating in the Community, you agree to the terms of our Privacy Rights and Acceptable Use Policy and Visitor Agreement.  It is important that you carefully review these policies as they cover important information on Privacy, Disclaimers of Warranties and Indemnification. (link to Sprint.com privacy guidelines) 

 

Sprint Community Guidelines
In visiting; accessing or otherwise participating in the Community, you agree to follow these Community Guidelines.

 

We do not pre-screen or endorse any information posted in the Community.
Sprint does not prescreen information submitted by others in the Community ("Submissions") and are not responsible for ensuring the accuracy of any Submission.

 

We may remove any content or Submission in the Community for any reason
The criteria for removing content include but are not limited to:

 

    • Content that is obscene or uses obscene, profane, or sexually explicit language.
    • Sprint reserves the right to immediately disable an account and reject all posted content if a community member's display name contains profanity of any type. No warnings will be issued in this instance.
    • Content that is violent, racist, incendiary, abusive, threatening, or slanderous against anyone or any group.
    • Content that violates any local, state or federal law.
    • Content intended to exploit, solicit, or harm minors.
    • Content containing your own or anyone else's personal information including, but not limited to passwords, credit card numbers, contact information, or other personally identifying information.
    • Content that uses JavaScript or active code, repetitive posts, or otherwise taking actions that interfere with site operations.
    • Content that includes “Trojan horses", worms, spyware, files, executables, or external links to sites that force the download of any virus, program, spyware or other content or code that could interfere with the functionality of the site or damage or destroy data or functionality of any computer hardware or software.
    • Member violations or deleted posts or warning letters, or discussion of sanctioned or no longer registered users.
    • Content relating to current, future, or proposed lawsuits for Sprint.  This is not the forum for legal issues with Sprint, and we are not allowed to discuss ongoing litigation.  Do not solicit class action clients
    • New threads for topics that already exist
    • Content that advertises products or services
    • Content that is posted in more than one forum
    • Content that is overly negative, hostile or does not add to the conversation

 

We may limit or terminate any user’s access to the Community for any reason

Action will be taken against people falsely claiming to be someone they are not (including any community member) ,  claiming expertise, credentials that they do not possess or those members that violate the Community Guidelines. These actions may include temporary or permanent banishment from the Community.

 

Changes to the Rules

Sprint may at any time change these Terms or the Community Guidelines (collectively “Rules”).  The most current version of the Rules are always available in the Community. If any change we make to the Rules is unacceptable to you, you should discontinue accessing the Community.  Your continued access to the Community will always indicate your acceptance of the most up-to-date version of these Rules.     not conduct      any commercial activity.

We’re trying out a new feature of our forum software. We are adding multi-user editable documents.  It’s like a Wiki where everyone who views a file can edit the file.  You will find this feature in the Blackberry subcommunity.  If it works out for Blackberry information, we will expand Documents to all of our subcommunities.

 

What are documents for?

 

These are informational files created by Sprint or by you.  They are not the same as forum posts – that’s where you ask questions and engage in discussions.  They are not the same as blog posts – that’s where Sprint tells you about interesting information.  Documents are designed to allow you, to create a source of information for a specific topic.

 

Documents should be authoritative, informational and neutral in tone – like an encyclopedia article.  Provide links to source materials if you are referencing someone else’s work.  Documents are not to be used to ask a question, post an opinion, or engage in debate.  That’s what the forums are for.  Documents should be well written.  Please use spell check on your document. For everyone’s benefit make sure your document is cleanly formatted and professional.  This is visible to hundreds of thousands of visitors every month.

 

How do I use documents?

 

View the Blackberry Smartphone subcommunity.  Click on the Documents tab.  There are a few documents already created.  In the right ‘I Want To’ box there is a ‘Create Document’ link.  If you want to start a new topic, click the ‘create a document’ link. Uploading a document is not working right now.  You can only edit a new document in place. If you are viewing a document and you want to edit the document, just click the ‘Edit Document’ link from the ‘I Want To’ box on the right.  This will create a new version of the document.  You can save, preview and publish the document.  Depending on the collaboration settings, your changes may become public immediately, or there may be an approval needed before your changes go public.

 

If you are the original document owner, you have a few other options.  You can click the ‘Collaboration Options’ link at the bottom of the document.  A full review of the options for collaboration is in the Jive Support page for Collaboration.

 

Once documents have been edited by various people, you will have versions you can manage – again, see the Jive Support page for Revisions – scroll down a bit to see item #6.

 

If you have questions, just post in the Community Feedback thread for Document Questions.

Community Guidelines

Posted by SarahKS Aug 4, 2009

Buzz About Wireless Community Guidelines

The Sprint.com Community is  provided to facilitate discussion and peer-to-peer support to people who are  interested in Sprint’s wireless products and services. By visiting or using the  Community, you agree to follow these Guidelines and the Sprint.com Terms and  Conditions. To keep it simple, our Community Guidelines consist of 11 “do’s”  and 10 “don’ts.”

The do’s

 

Have Fun.

  This community is designed to help you get the most out of your wireless device.

 

Stay on topic.
   Help  us make sure it's easy for everyone to find your post by sticking to the topic  area where you are posting. Postings that are off topic may be moved or removed.

 

Be nice.
   Treat  people the way you'd like to be treated. Be respectful of other people's  opinions and feelings.

 

Be careful.
   We  can't guarantee the accuracy of everyone's posting—so don't take advice you  aren't comfortable with. You are responsible for deciding what to do with information  posted here.

 

Post clear, valuable, honest  information.
   People  who follow your advice will have the opportunity to rank your posting.

 

Return often and subscribe to RSS feeds.
   Return  often to see what’s new. By subscribing to email notifications or RSS feeds you  can track conversations as they occur.

 

Comply with all moderator instructions.
   From  time to time, designated Sprint moderators may provide guidance or instruction  on community operations, content you post or ways you do things in the  Community. We trust our moderators to keep the place tidy and you’re expected  to work with them when asked.

 

Respect people and their intellectual  property.
   Don't  post copyrighted material or other intellectual property. If you want to  reference information you have found elsewhere, please cite the source and  provide a link.

 

Look before you post.
   The  easiest way to get more out of the Community is to start looking around. Search  or browse the forums or check out the blogs. If you can’t find what you’re  looking for, post a question or start a discussion thread.

 

Ask questions and contact Sprint  moderators if you need help.
   If  you have a question or issue you don't see addressed—ask! The discussion boards  are organized by product and topics of interest. If you don't see a category  for your question or comment, suggest a new one. Please report abuses through  the “report abuse” links. If we receive a valid complaint about a users  conduct, they will receive a warning and may have their Community membership  terminated.

 

Make suggestions.
   We  want this community (and Sprint) to constantly be evolving—and we'll do that  with your help. Feel free to suggest new topics, changes to guidelines, even  new products or product improvements.


The Don’ts

 

Do not spam.
   The Community is provided as  a service and is not intended for the promotion of third-party services,  products, Web sites, or organizations. Do not post content that would  constitute advertising, junk mail, spam, chain letters, or any other form of  unauthorized solicitation.

 

Do not flame.
   Flaming is the act of posting  messages that are deliberately hostile or insulting. If you’ve been flamed,  don’t respond in kind.

Do not post duplicate messages in multiple forum  topics.

 

Do not rant.
   We welcome constructive  criticism, but most forum topics and reviews are not the place to vent your  frustrations. If you don't like a product or service, feel free to share your  opinion and why you feel that way. Really need to blow off some steam? You can  post in the "Rants" discussion board.

 

Do not be a troll.
   Trolls post rude, off-topic,  intentionally volatile or offensive messages for the purpose of disrupting a  discussion or to upset other forum participants. Do not respond to these types  of messages.

 

Do not “game the system”.
   Do not post content for the  explicit purpose of acquiring community points or soliciting others for points.  Any behavior intended to “game” the community reward system may result in being  barred from the Community.

 

Do not post inappropriate content.
   Sprint reserves the right to  remove any content deemed inappropriate by our moderators. To give you an idea  of what that means, prohibited content includes:

  • Content that is obscene or uses obscene, profane, or sexually explicit language.
  • Content that is violent, racist, incendiary, abusive, threatening, or slanderous against anyone or any group.
  • Content that violates any local, state or federal law.
  • Content intended to exploit, solicit, or harm minors.
  • Content containing your own or anyone else's personal information including, but not limited to passwords, credit card numbers, contact information, or other personally identifying information.
  • Content that includes “Trojan horses",  worms, spyware, files, executables, or external links to sites that force  the download of any virus, program, spyware or other content or code that could interfere with the functionality of the site or damage or destroy data or functionality of any computer hardware or software.
  • Member violations or deleted posts or warning   letters, or discussion of unsanctioned or no longer registered users.

 

Do not impersonate others or perpetrate fraud.
   Do not claim to be someone  you are not (including any community member) or claim expertise or credentials  that you do not possess. Members found to be impersonating someone else will be  barred from the Community.

 

Do not conduct any commercial activity.
   Do not use this space for  advertising. Do not post links to externally hosted ads or pages advertising  products or services. This site is not intended for commercial use. Do not post  availability, pricing or ordering and shipping information for products or services found on this site.

 

Do not post Web addresses (URLs) in the title of a  threaded discussion.
   It makes them hard to read  and people can’t click on them there. If you want to provide a link to a Web  site please do, but do it in the body of your post.

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