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Sprint Network Multimedia Errors

Multimedia   Errors

Error Description

Handset Display

Action

Error M01:
There is a problem with the server. Please try again later.

Server   Error - Coding Error/Bug.

Click   Retry or Cancel. If the error   continues, contact Customer Care.

Error M02:
There is a problem with the server. Please try again later.

Server   Error - Coding Error/Bug.

Click   Retry or Cancel. If the error   continues, contact Customer Care.

Error M03:
There is a problem with the server. Please try again later.

Server   Error - Coding Error/Bug. Content Provider if problem with specific sites.

Click   Retry or Cancel. If the error   continues, contact Customer Care.

M29 Error:
Audio playback error

Audio   playback error.

Click   Retry or Cancel. If the error   continues, contact Customer Care.

M30 Error:
Video playback error

Video   playback error.

Click   Retry or Cancel. If the error   continues, contact Customer Care.

M32 Error:
General playback error

General   playback error.

Click   Retry or Cancel. If the error   continues, contact Customer Care.

M33 Error:
Audio format of the clip is not supported

Audio   format of the clip is not supported.

Click   Retry or Cancel. If the error   continues, contact Customer Care.

M34 Error:
Video format of the clip is not supported

Video   format of the clip is not supported.

Click   Retry or Cancel. If the error   continues, contact Customer Care.

M35 Error:
General playback error

General   playback error.

Click   Retry or Cancel. If the error   continues, contact Customer Care.

M36 Error:
General playback error

General   playback error.

Click   Retry or Cancel. If the error   continues, contact Customer Care.

M37 Error:
General playback error

General   playback error.

Click   Retry or Cancel. If the error   continues, contact Customer Care.

M38 Error:
General playback error

General   playback error.

Click   Retry or Cancel. If the error continues, contact Customer Care.

RTSP Error 400:
Invalid Request. Please try again. If the problem exists it is likely that   the service you are requesting is not compatible with your multimedia player.

Invalid   request.

Click   Retry or Cancel. If the error   continues, contact Customer Care.

RTSP Error 401:
Authorization Required. Please enter a user name and password.

Authorization   required.

Click   Retry or Cancel. If the error continues,   contact Customer Care.

RTSP 404:
The requested clip was not found on the server

Requested   clip URL not available on content server

Click   Retry or Cancel. If the error   continues, contact Customer Care.

RTSP Error 408:
Server timed out. The web page or document you requested was not returned in   a timely manner. Please try again.

Server   timed out -Network congestion orgateway problem

Click   Retry or Cancel. If the error   continues, contact Customer Care.

RTSP Error 462:
There is a problem with the server. Please try again later.

There   is a problem with the server - Network congestion/gateway problem

Click   Retry or Cancel. If the error   continues, contact Customer Care.

RTSP Error 500:
There is a problem with the server. Please try again later.

There   is a problem with the server - Network congestion/gateway problem.

Click   Retry or Cancel. If the error   continues, contact Customer Care.

RTSP Error 501:
There is a problem with the server. Please try again later.

There   is a problem with the server - Network congestion/gateway problem..

Click   Retry or Cancel. If the error   continues, contact Customer Care.

RTSP Error 502:
There is a problem with the server. Please try again later.

There   is a problem with the server - Network congestion/gateway problem.

Click   Retry or Cancel. If the error   continues, contact Customer Care.

RTSP Error 503:
There is a problem with the server. Please try again later.

There   is a problem with the server - Network congestion/gateway problem.

Click   Retry or Cancel. If the error   continues, contact Customer Care.

RTSP Error 504:
Server timed out. The web page or document you requested was not returned in   a timely manner. Please try again.

Server   timed out - Network congestion/gateway problem.

Click   Retry or Cancel. If the error   continues, contact Customer Care.

Error 505:
This is a general network error. When you encounter this error wait a few   hours and try again later.

This   is a general network error.

Click   Retry or Cancel. If the error   continues, contact Customer Care.

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