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Connecting vpn to Home Internet
Hello Does anyone know how to set up VPN on my internet router I have a TMO G4AR but I can’t find any settings for it here unfortunately can anyone help
ShinePrime123
Visitor
6 minutes ago
0Views
0likes
0Comments
Bad service
I recently visited a T-Mobile store to add my son to my plan. He brought in an iPhone 14 for trade-in, and we were told that the value of the trade-in exceeded the cost of the iPhone 15. Based on that, I was expecting to receive a monthly credit over the next 25 months. Additionally, I was informed that I would receive a free promotional line as part of a BOGO offer. However, things quickly became unclear. I was charged taxes and activation fees upfront, which I understood, but I was later informed that I would also be paying monthly for the phone, contrary to what I was told in-store. On top of that, my home internet plan was changed without my consent, increasing from $30 to $40 for the exact same service. Since that visit, I’ve had to contact T-Mobile every week to try and resolve ongoing issues with my account, which still have not been corrected. Despite these frustrations, I want to commend Rafael for his excellent customer service. He was knowledgeable and helpful. Unfortunately, there seems to have been a breakdown in communication between what was discussed in-store and what was actually entered into the system. Customers should be aware that the information you receive in-store may not match what shows up on your bill. When I called T-Mobile, they acknowledged this discrepancy and apologized, stating the in-store information was inaccurate. I went from paying $150 for two lines and home internet to $271 for three lines, including the supposedly free line, and the same home internet plan. I’m still trying to understand how that makes sense.
Stoneinthed1
Visitor
57 minutes ago
7Views
0likes
0Comments
T Mobile Experience Forum Dead?
I am (was?) a member of the T Mobile Experience Forum, but can't login and nothing in the login screen works. It says my ID/Password is invalid (it's what I always had), and using any of the links on the page apparently fail. If I try the password reset, I never get an email; if I try the send a link, no email for that, either. I had a couple of "rewards" for my account, and now I can't even get to them. I've been retrying this several times over several days and nothing changes. What's the story?
dmcannon99
Newbie Caller
60 minutes ago
6Views
0likes
0Comments
OnePlus 10 Pro 5g NE2217
"Are there any officials at T-Mobile who work in the software segment? I contacted OnePlus regarding the OxygenOS 15 update for the OnePlus 10 Pro 5G Model: NE2217 (T-Mobile variant). They told me that they have no information about this update and that it is entirely up to T-Mobile. When will we receive OxygenOS 15?"
khr13570
Roaming Rookie
3 hours ago
395Views
2likes
9Comments
Home internet
It is on/off/slow when connected. Sagemecom Fast 5688W. Charger is the one that came with it. Full bars signal always. Last time had to replace it.
trinakate00
Visitor
4 hours ago
43Views
0likes
2Comments
T Mobile Retail not honor
November, 2025. I see that is time for my son get a phone, so I went to T-Mobile retail store add a phone line for him. I had 4 phone line and a guy at store told me that they have a promotion if I add 1 phone line now then I will get a 2 phone line free and you can trade in to get a phone too. I told them that I have a promotion discount more than 10 year and wanted to make sure it will able to carried over to a new plan. the store's guy told me that will be no problem to carried over to new plan. I want to confirmed with him that I have a grandfather plan and the promotion been add 10 years ago. He said that no problem and he would take care that for me. later, I received a bill but my discount did not showing. I came back to store and told him. he told me it would take time to transfer over and waited for the next bill. I came back after I received 2nd bill with the same issue. he gave a store credit for those discount and he said he would working with T-Mobile to fix it (please did not contact T mobile customer service he would take care of that problem for me). he gave me store credit every month and told me that He still working with T-Mobile customer service on my problem, after 5 month the problem still there so I called T-Mobile and found out because I have a grandfather plan and promotion discount would not exist anymore, so T-Mobile customer service wont able to add it back to me. I still do not understand that T-Mobile retail store (representative for T-Mobile) made a promise to me that he will able to transfer my promotion discount from my old plan to new plan. . Now T-Mobile retail store keep delay it sound like he wont able to do it and T-Mobile customer service told me that they wont able to do it. it made me upset and disappoint to T-Mobile about the communication between their department. if i know that i will lost me discount then Ill upgrade a new plan.
hoanglamly
Visitor
4 hours ago
8Views
0likes
0Comments
T-Mobil Not Honoring Their Agreements
T-Mobil quoted me a price and after 4 months still will not honor it. They told me I had a $1000 credit for a new phone and it would cost nothing for me to trade in my old phone and now they are trying to charge me for it. Promised a $200 credit for signing up and you guessed it no credit to date. Every time I talk to a representative at the store about my problems they play with the computer, go in the back room, look at their phone and 2 hours latter tell me they have fixed the problem and nothing changes. The bill is still way over what they promised and no credits. I can feel they are just trying to wait me out, hoping I will give up. Does anyone know how to get some help to either get out of my agreement with them and move on or to make them honor their agreement? It amazing that this company seems to have a policy of promising things they have no intention of providing!
Rob56
Newbie Caller
13 hours ago
customer service
1.2KViews
2likes
9Comments
Device will no longer connect to network
I have a Nixplay frame that has been on my network for over a year. Suddenly it has disconnected and no matter what I try, it will not allow it to join. I enter the password on the device screen and it just sits and times out. Everything else in my home works just fine. I have tried to use the T-Life app, but it says zero devices are connected. This is definitely not correct as I know we have quite a few more things than zero. I see that others have the same issue with that app so I am curious if anyone has a solution. I would really like to be able to access the admin side to check things out, but the gateway has this silly, useless interface that only provides info and no ability to configure. Has anyone had any success with the T-Life app or know how to get a device connected that apparently doesn't like the 5g network side?
nazamary
Roaming Rookie
17 hours ago
237Views
2likes
3Comments
Google playstore apps stuck on pending when on my phone is connected to mobile data
Tried clearing cache and data, tried removing accounts, have set the date and time to correct timezones and to auto, tried reinstalling playstore as well as play services, checked the app settings to download over any network also factory data reset phone. Nothing works to get them off of pending and have them download or update. This is also affecting my YouTube as well as YouTube music. Really need a solution here that works. Galaxy s24 t mobile. Really thinking about just switching carriers because of this.
johncl1985
Newbie Caller
17 hours ago
173Views
0likes
8Comments
Unlock iphone
To Whom it May Concern, I have been trying to get my iphone unlocked, phone number 402-*******. I called T-mobile tech support. They stated they unlocked it, but the Carrier Lock on my phone still shows SIM locked. Is there a way to get this unlocked? Thank you, Lisa Flohrs
lflohrs
Network Novice
21 hours ago
64Views
0likes
1Comment

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Let's talk about our coverage, signal, and roaming experience.
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Internet","conversation":{"__ref":"Conversation:conversation:191079"},"id":"message:191079","revisionNum":1,"uid":191079,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:213197"},"metrics":{"__typename":"MessageMetrics","views":0},"postTime":"2025-04-10T09:19:13.503-07:00","lastPublishTime":"2025-04-10T09:19:13.503-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello Does anyone know how to set up VPN on my internet router I have a TMO G4AR but I can’t find any settings for it here unfortunately can anyone help ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"160","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191078":{"__typename":"Conversation","id":"conversation:191078","topic":{"__typename":"ForumTopicMessage","uid":191078},"lastPostingActivityTime":"2025-04-10T08:28:19.167-07:00","solved":false},"User:user:213180":{"__typename":"User","uid":213180,"login":"Stoneinthed1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:213180"},"ForumTopicMessage:message:191078":{"__typename":"ForumTopicMessage","subject":"Bad service","conversation":{"__ref":"Conversation:conversation:191078"},"id":"message:191078","revisionNum":1,"uid":191078,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:213180"},"metrics":{"__typename":"MessageMetrics","views":7},"postTime":"2025-04-10T08:28:19.167-07:00","lastPublishTime":"2025-04-10T08:28:19.167-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I recently visited a T-Mobile store to add my son to my plan. He brought in an iPhone 14 for trade-in, and we were told that the value of the trade-in exceeded the cost of the iPhone 15. Based on that, I was expecting to receive a monthly credit over the next 25 months. Additionally, I was informed that I would receive a free promotional line as part of a BOGO offer. However, things quickly became unclear. I was charged taxes and activation fees upfront, which I understood, but I was later informed that I would also be paying monthly for the phone, contrary to what I was told in-store. On top of that, my home internet plan was changed without my consent, increasing from $30 to $40 for the exact same service. Since that visit, I’ve had to contact T-Mobile every week to try and resolve ongoing issues with my account, which still have not been corrected. Despite these frustrations, I want to commend Rafael for his excellent customer service. He was knowledgeable and helpful. Unfortunately, there seems to have been a breakdown in communication between what was discussed in-store and what was actually entered into the system. Customers should be aware that the information you receive in-store may not match what shows up on your bill. When I called T-Mobile, they acknowledged this discrepancy and apologized, stating the in-store information was inaccurate. I went from paying $150 for two lines and home internet to $271 for three lines, including the supposedly free line, and the same home internet plan. I’m still trying to understand how that makes sense. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1621","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191077":{"__typename":"Conversation","id":"conversation:191077","topic":{"__typename":"ForumTopicMessage","uid":191077},"lastPostingActivityTime":"2025-04-10T08:25:14.660-07:00","solved":false},"Forum:board:accounts-services":{"__typename":"Forum","id":"board:accounts-services","displayId":"accounts-services","nodeType":"board","conversationStyle":"FORUM","title":"Accounts & Services","shortTitle":"Accounts & Services","parent":{"__ref":"Category:category:postpaid"}},"User:user:109608":{"__typename":"User","uid":109608,"login":"dmcannon99","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:109608"},"ForumTopicMessage:message:191077":{"__typename":"ForumTopicMessage","subject":"T Mobile Experience Forum Dead?","conversation":{"__ref":"Conversation:conversation:191077"},"id":"message:191077","revisionNum":1,"uid":191077,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:109608"},"metrics":{"__typename":"MessageMetrics","views":6},"postTime":"2025-04-10T08:25:14.660-07:00","lastPublishTime":"2025-04-10T08:25:14.660-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am (was?) a member of the T Mobile Experience Forum, but can't login and nothing in the login screen works. It says my ID/Password is invalid (it's what I always had), and using any of the links on the page apparently fail. If I try the password reset, I never get an email; if I try the send a link, no email for that, either. I had a couple of \"rewards\" for my account, and now I can't even get to them. I've been retrying this several times over several days and nothing changes. What's the story? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"504","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:180192":{"__typename":"Conversation","id":"conversation:180192","topic":{"__typename":"ForumTopicMessage","uid":180192},"lastPostingActivityTime":"2025-04-10T07:18:21.727-07:00","solved":false},"Forum:board:android":{"__typename":"Forum","id":"board:android","displayId":"android","nodeType":"board","conversationStyle":"FORUM","title":"Android","shortTitle":"Android","parent":{"__ref":"Category:category:devices"}},"User:user:203111":{"__typename":"User","uid":203111,"login":"khr13570","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Roaming Rookie","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:203111"},"ForumTopicMessage:message:180192":{"__typename":"ForumTopicMessage","subject":"OnePlus 10 Pro 5g NE2217","conversation":{"__ref":"Conversation:conversation:180192"},"id":"message:180192","revisionNum":1,"uid":180192,"depth":0,"board":{"__ref":"Forum:board:android"},"author":{"__ref":"User:user:203111"},"metrics":{"__typename":"MessageMetrics","views":395},"postTime":"2025-03-06T06:55:10.140-08:00","lastPublishTime":"2025-03-06T06:55:10.140-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \"Are there any officials at T-Mobile who work in the software segment? I contacted OnePlus regarding the OxygenOS 15 update for the OnePlus 10 Pro 5G Model: NE2217 (T-Mobile variant). They told me that they have no information about this update and that it is entirely up to T-Mobile. When will we receive OxygenOS 15?\" ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"321","kudosSumWeight":2,"repliesCount":9,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191070":{"__typename":"Conversation","id":"conversation:191070","topic":{"__typename":"ForumTopicMessage","uid":191070},"lastPostingActivityTime":"2025-04-10T06:04:52.552-07:00","solved":false},"User:user:213074":{"__typename":"User","uid":213074,"login":"trinakate00","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:213074"},"ForumTopicMessage:message:191070":{"__typename":"ForumTopicMessage","subject":"Home internet","conversation":{"__ref":"Conversation:conversation:191070"},"id":"message:191070","revisionNum":1,"uid":191070,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:213074"},"metrics":{"__typename":"MessageMetrics","views":43},"postTime":"2025-04-09T18:09:21.566-07:00","lastPublishTime":"2025-04-09T18:09:21.566-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" It is on/off/slow when connected. Sagemecom Fast 5688W. Charger is the one that came with it. Full bars signal always. Last time had to replace it. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"173","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191073":{"__typename":"Conversation","id":"conversation:191073","topic":{"__typename":"ForumTopicMessage","uid":191073},"lastPostingActivityTime":"2025-04-10T06:02:27.648-07:00","solved":false},"Forum:board:apple":{"__typename":"Forum","id":"board:apple","displayId":"apple","nodeType":"board","conversationStyle":"FORUM","title":"Apple","shortTitle":"Apple","parent":{"__ref":"Category:category:devices"}},"User:user:213141":{"__typename":"User","uid":213141,"login":"hoanglamly","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg"},"id":"user:213141"},"ForumTopicMessage:message:191073":{"__typename":"ForumTopicMessage","subject":"T Mobile Retail not honor","conversation":{"__ref":"Conversation:conversation:191073"},"id":"message:191073","revisionNum":1,"uid":191073,"depth":0,"board":{"__ref":"Forum:board:apple"},"author":{"__ref":"User:user:213141"},"metrics":{"__typename":"MessageMetrics","views":8},"postTime":"2025-04-10T06:02:27.648-07:00","lastPublishTime":"2025-04-10T06:02:27.648-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" November, 2025. I see that is time for my son get a phone, so I went to T-Mobile retail store add a phone line for him. I had 4 phone line and a guy at store told me that they have a promotion if I add 1 phone line now then I will get a 2 phone line free and you can trade in to get a phone too. I told them that I have a promotion discount more than 10 year and wanted to make sure it will able to carried over to a new plan. the store's guy told me that will be no problem to carried over to new plan. I want to confirmed with him that I have a grandfather plan and the promotion been add 10 years ago. He said that no problem and he would take care that for me. later, I received a bill but my discount did not showing. I came back to store and told him. he told me it would take time to transfer over and waited for the next bill. I came back after I received 2nd bill with the same issue. he gave a store credit for those discount and he said he would working with T-Mobile to fix it (please did not contact T mobile customer service he would take care of that problem for me). he gave me store credit every month and told me that He still working with T-Mobile customer service on my problem, after 5 month the problem still there so I called T-Mobile and found out because I have a grandfather plan and promotion discount would not exist anymore, so T-Mobile customer service wont able to add it back to me. I still do not understand that T-Mobile retail store (representative for T-Mobile) made a promise to me that he will able to transfer my promotion discount from my old plan to new plan. . Now T-Mobile retail store keep delay it sound like he wont able to do it and T-Mobile customer service told me that they wont able to do it. it made me upset and disappoint to T-Mobile about the communication between their department. if i know that i will lost me discount then Ill upgrade a new plan. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1919","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:25981":{"__typename":"Conversation","id":"conversation:25981","topic":{"__typename":"ForumTopicMessage","uid":25981},"lastPostingActivityTime":"2025-04-09T20:53:28.969-07:00","solved":false},"User:user:65108":{"__typename":"User","uid":65108,"login":"Rob56","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:65108"},"ForumTopicMessage:message:25981":{"__typename":"ForumTopicMessage","subject":"T-Mobil Not Honoring Their Agreements","conversation":{"__ref":"Conversation:conversation:25981"},"id":"message:25981","revisionNum":1,"uid":25981,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:65108"},"metrics":{"__typename":"MessageMetrics","views":1176},"postTime":"2022-08-16T05:32:48.000-07:00","lastPublishTime":"2022-08-16T05:32:48.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" T-Mobil quoted me a price and after 4 months still will not honor it. They told me I had a $1000 credit for a new phone and it would cost nothing for me to trade in my old phone and now they are trying to charge me for it. Promised a $200 credit for signing up and you guessed it no credit to date. Every time I talk to a representative at the store about my problems they play with the computer, go in the back room, look at their phone and 2 hours latter tell me they have fixed the problem and nothing changes. The bill is still way over what they promised and no credits. I can feel they are just trying to wait me out, hoping I will give up. Does anyone know how to get some help to either get out of my agreement with them and move on or to make them honor their agreement? It amazing that this company seems to have a policy of promising things they have no intention of providing! 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Nothing works to get them off of pending and have them download or update. This is also affecting my YouTube as well as YouTube music. Really need a solution here that works. Galaxy s24 t mobile. Really thinking about just switching carriers because of this. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"517","kudosSumWeight":0,"repliesCount":8,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:190934":{"__typename":"Conversation","id":"conversation:190934","topic":{"__typename":"ForumTopicMessage","uid":190934},"lastPostingActivityTime":"2025-04-09T12:30:59.447-07:00","solved":false},"User:user:162872":{"__typename":"User","uid":162872,"login":"lflohrs","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:162872"},"ForumTopicMessage:message:190934":{"__typename":"ForumTopicMessage","subject":"Unlock iphone","conversation":{"__ref":"Conversation:conversation:190934"},"id":"message:190934","revisionNum":2,"uid":190934,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:162872"},"metrics":{"__typename":"MessageMetrics","views":64},"postTime":"2025-04-08T09:06:54.355-07:00","lastPublishTime":"2025-04-09T09:58:18.065-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" To Whom it May Concern, \n I have been trying to get my iphone unlocked, phone number 402-*******. 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Enter a unique SSO ID."},"localOverride":false}}}},"page":"/community/CommunityPage/CommunityPage","query":{"src":"spr","rdpage":"https://community.sprint.com"},"buildId":"iHd8opzRZP7af64pN6cm5","assetPrefix":"https://www.t-mobile.com/community","runtimeConfig":{"assetPrefix":"https://www.t-mobile.com/community","buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"tmobileusa","openTelemetryServiceVersion":"24.11.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/BannerWidget/BannerWidget.tsx","./components/community/NodeBannerWidget/NodeBannerWidget.tsx","./components/featured/content/FeaturedContentWidget/FeaturedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/places/PlacesWidget/PlacesWidget.tsx","./components/community/FooterWidget/FooterWidget.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewInline/NodeViewInline.tsx","./components/community/KhorosLogo/KhorosLogo.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","../shared/client/components/form/SearchField/SearchField.tsx"],"appGip":true,"scriptLoader":[]}