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0 Replies Latest reply: May 3, 2010 6:26 PM by enetarch RSS

Merlin Ex720 USB Error Code 38

enetarch Newbie
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My client is using a Sprint Merlin Ex720 on a Lenovo T61 laptop and running VMware 7.1.xxx.

 

The problem (error code 38) appears when the system wakes from sleep.  This problem can also be replicated by ejecting and reseating the adapter, without rebooting.

 

In searching for a solution to resolving the USB Error Code 38, I found found that Microsoft simply recommends uninstalling the device drivers and rebooting.

http://support.microsoft.com/kb/310123

 

Another user unisntalled VMware and his Merlin EX720 began working  properly.  But no fully qualified solution was posted.

http://communities.vmware.com/thread/178642

 

Other possibilities that have been reviewed are that the Lenovo T61 Laptop has nVidia chipset and drivers. It's using the Intel Video Drivers.

http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/ce4fca31-6380-45ca-8cc8-ccbd537539ec

http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/830582f9-9c12-49f6-b5e5-ca07573658cf

http://social.technet.microsoft.com/Forums/en/w7itprohardware/thread/3aae3b66-6a1a-47e8-ad1b-b20b68eaecf8

 

Is anyone esperiencing this issue and what solutions have you tried?

 


E Net Arch

 

Message was edited by: enetarch

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