Interesting. I just turned on text messaging on my middle schooler's phone and assumed I could review her text messages (incoming and outgoing) if necessary. My friend on a family plan with Verizon can do this. I would like to have text message history, including photo texting, available and would pay a bit extra for that functionality.
sprint says they can't do that, but yet Nextel can, doesn't make any sense, i was using nextel up until about 2006 and we were able to go on line and see text that we had sent/received, and never had a problem, but with sprint, they say it's a privacy issue, shouldn't matter if were paying the bill, rite, i signed up for another 2 yrs but it will end in exactly a yr from now, and i for one will be switching services. Checked out the 2 go phones at walmart, u pay 100.00 for the phone, and then 50.00 a month for everything, internet access, text, cell calls, everything except gps, for 50 bucks, i have friends that have already changed, and they love the service and phones, flip/slide with full query text board, Go Wally World
I just called (800) 877-7330, option 3, to get the text log release form. They will email the form to me, I will have to have it notarized which is a huge pain and doesn't make a lick of sense for me to have to do, but blah blah blah, etc. Bottom line is I need the log.
I asked the person at that number if she knew why Sprint doesn't offer the text logs online, and she said "I think they just don't have the website set up that way" -- which makes sense, as backassward as this site has always been I can totally see Sprint not putting the techies on overtime to make that option available online to customers. Even though there have been numerous and lengthy upgrades when the site is down when they could have done so.
I also asked her if Sprint is planning to make text logs available, and she said she thinks so.
So I may try to talk to someone again about this and get better information, but I don't see why I should have to spend a long time on the phone to get an answer when I can spend that same amount of time or less switching to another company that already provides this service. Cancellation fee be ******.
I have also scoured the community topics for information on this and I see plenty of complaint threads, but no replies or input from Sprint. It would be nice if Sprint (and I mean an employee of Sprint, not an "expert" poster with over 3000 posts) would address this topic, even with a "we're working on it!" answer.
Sprint, don't you want to keep your paying customers ... as paying customers?
You are absolutely correct. Al the other providers have text history, excluding the actual message, but Sprint does not.
I believe AT&T even offers some real nice parental controls that Sprint users could benefit from.
I am going to switch to AT&T if Sprint doesn't update their site soon.
This is just crazy. It's my account, I pay the bill and I cant view my own messages because of privacy violations? This is irrily similar to what's happening with our government today and that I will not stand for...
Does not seem that Sprint is "familiy friendly". They are more interested in my teenage sons privacy rights than that of mine, the one who pays the bill every month!
I was unaware of the inability to view texts prior to signing up for one phone and planned to go with two more on the familiy plan but will now have to stick with Verizon since they offer this service. I assumed that since Verizon did it Sprint would....foolish of me.
Sprint, this is notice the one phone will end after contract unless this service is offered soon and I mean soon.
I am able to view the incoming/outgoing messages and pictures from my Sprint phone. Up until recently I could view my husbands as well until I questioned some of his messages and now all of a sudden I can't see his. I know he somehow de-activated this and now I'm on the hunt on how to re-activate it. So I know Sprint allows messages to be seen online as I can view all of mine with no suphena or notarized form.
The only way they could is if they were a NEXTEL customer; http://messaging.nextel.com/do/composer/anonymous/viewComposer
It is not something that is offered on the Sprint side, There is no way to read your text online.