I seemed to get to this page okay. I see the posts that have been put up are from 2006-2008, yet I still see no link to activate my new rumor touch which I just got in the mail today and was very excited about using. Will someone at sprint please take care of this problem? I'm almost aggravated to the point of wanting to switch to AT&T.
I get that far. Alot of the times it will go all the way thru the step where it shows both your old and new device. Then when you click continue, you get a big pink box that says information is either missing or incorrect. At night it does not work, in the day it does. If the website is going to have certain hours of operation, it should be posted.
Message was edited by: mploc1
THIS IS EXACTLY WHAT IS HAPPENING TO ME AT THIS MOMENT. I'VE BEEN GUIDED TO THE SPRINT.COM/ACTIVATE LINK, YET THERE IS NO EASILY IDENTIFIABLE LINK THERE ONCE YOU DO. WHAT THE **** IS GOING ON HERE? THIS IS EXACTLY THE SCENARIO I'VE BEEN AFRAID OF, WHICH IS A MAJOR REASON I KEPT THE SAME PHONE FOR 9 YEARS. SHAME ON YOU, CUSTOMER SERVICE, YOU PEOPLE ARE REALLY DROPPING THE BALL, AND IF THIS IS NOT STRAIGHTENED OUT IMMEDIATELY, YOU ARE LOOKING AT ONE FAST PHONE RETURN ALONG WITH A DEMAND FOR IMMEDIATE REFUND OR CREDIT, SINCE I WOULD NOT DARE RISK THIS SAME SCENARIO BY EXCHANGING THIS FOR ANOTHER PHONE. IS ANYBODY LISTENING????????
If, when you click the blue 'I Want To' next to the phone you want to replace, you do not see 'Activate a new phone', you may need to set your account up as the Account Owner.
Visit the My Preferences tab and scroll down. You should see a section to enter your PIN to get full access to make changes to your account.
You can read more about this here:
If that doesn't work you can always swap phones by calling Customer Service or visiting a Sprint service and repair center.