I'm getting the same problem. I'm running windows XP, and am getting a "device has malfunctioned" message when the USB symbol appears on the computer. The only way around this I have found is to power down the phone, plug the usb in, then power up the phone. Only then does the usb symbol appear on my phone and a new drive symbol appear on my computer so that I can "Mount" the SD card to transfer files.
Thank you for your relatively unhelpful answer captiain obvious. It has made my day much easier.
1) Do not have a device that will allow me to connect my SD drive to my computer and
2) Really feel that I should not have to go through the trouble of taking out my USB card each and every time I want to upload something to my phone.
So unless you can give us a solution that allows me to use my phone, I'd appreciate not having your "alternate" solutions.
If you've appropriately and correctly installed the drivers for the phone from Samsung, and continue to get an error please try this:
1) Try on another computer - friend, neighbor, etc.
If it does not work on any computer, then the phone has an error. Please schedule an appointment with a Sprint Service and Repair center to have it checked out.
2) If it works on another computer, then your computer has an errror. Contact your local PC Support folks - work, friend, Geek Squad, etc. to have them check your computer out.
Or, as the other poster mentioned, you can just remove the MicroSD card to copy files.
I also had the problem that my Windows 7, 64 bit, laptop wouldn't recognize my Intercept either. I spent 2 hours on the phone with Sprint but they were clueless. Then my son found the answer on another message board.
First, you have to turn off the USB automatic debugging function. From the home page, select menu, then Applications, then Development. Uncheck USB debugging.
Second, you have to unmount the SD chip. From the home page, select menu, then select SD card & phone storage, then select Umount SD Card.
Now you can connect the phone to the USB port on your computer. A USB icon will show up in the notification area. Select menu, then notifications, and then select USB connected. Now you select “Mount” on the popup screen.
Now your computer will see your phone and you can copy files to the SD chip. I don’t have to follow the second step after the computer recognized the phone the first time.
The new update to the samsung cancelled all of those steps. I know that before the update the bluetooth didn't work with my computer but now it does work so I can transfer files back and forth to my computer thru the bluetooth...i.e. pictures, documents, music etc... I haven't tried using the usb cable but since the update it didn't work for me. Another thing you could try....the phone should have come with a "big" memory card that you can insert the memory card from your phone into this big card then insert it in your computer via the memory card slot and see if you can transer files back and forth that way. Hope that helps.
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